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Business Analyst, Tester, and Account Receivable Specialist

Cheltenham, MD
April 16, 2024

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Ella L. Gunn • +1-301-***-****

• Cheltenham, Maryland 20623

Skilled and performance-driven professional with experience in developing scalable, analytical, and visualized solutions while leveraging diverse skillset across sales, marketing, analytics, and financial acumen to drive business growth. Skilled in collaborating with various cross-functional teams to analyze industry trends and improvement areas. Instrumental in utilizing different data platforms to transform ambiguous business requirements into analytical insights. Demonstrated ability to prioritize activities and manage workloads to achieve challenging deadlines and outcomes. Proven record of attaining impressive results and outcomes in demanding environments. Adept at driving effectiveness and productivity through evaluation of fiscal management systems and implementation of process improvements. Articulate communicator; adept at engaging with clients, collaborating cross-functionally, securing partnerships, and fostering long-term professional relationships at all levels.

Areas of Expertise

Business Development

Research & Analysis

Budgeting & Planning

Cost & Revenue Optimization

IT Infrastructure Management

Complex Problem Resolution

Team Building & Leadership

Strategic Planning & Execution

Reporting & Documentation

Professional Experience

Smarte Carte Inc. – Arlington, Virginia April 2023 – April 2, 2024

The General Manager directs all airport operations by building and developing a resolute team of front-line managers and support staff. The GM is responsible to ensure increasing levels of customer satisfaction and employee engagement while building a culture of accountability, performance, and integrity. The GM is responsible for the airport’s P&L, achieving annual revenue and EBITDA goals as well as improving the efficiency of labor, materials, and equipment. The GM is a highly visible position, which will drive value and significantly impact bottom-line profitability at Smart Carte, with potential to advance to senior management opportunities.

Overall responsibility for a multi-million-dollar P&L, with the expectation to deliver excellent results vs. annual and strategic plans.

Lead the operations of an organization of approximately fifty associates.

Ensure daily operational performance goals are met through managing the labor force and applying proven continuous improvement methodologies such as Lean and Six Sigma to improve productivity and vend quality.

Develop new business e.g., airport services, other vending opportunities.

Develop and maintain strong relationships with key stakeholders within the airport community as well as with peers within Smarte Carte.

NetSuite Implementation.

Other duties as assigned.

Robert Half Contracting Staffing Agency – Baltimore, Maryland November 2022 – March 2023

Contractor / Business Analyst – Media Star Promotions

I create and analyze business processes for Media Star Promotions. This includes applying for and managing business licenses in all fifty states. In addition to managing the licenses in all fifty states, I manage license requirements for individual towns, counties, and cities within the United States This includes occupancy permits, alarm permits, and taxes which I store in a database.

Create and enter all business licenses, permits, and taxes into the database.

Research to see if the business licenses, permits, and taxes are current.

Collaborate with government agencies.

File business taxes.

Process and organize all business licenses, permits, and taxes.

Robert Half Contracting Staffing Agency – Baltimore, Maryland June 2021 – September 2022

Contractor / Grant Functional Lead/Office Manager – City of Baltimore

Formulate and analyze Finance security roles for workday staff and collaborate with Government officials, Accenture, and the City of Baltimore regarding workday activities. Direct guidance and lead a team on various business systems while serving as a Grant Functional Lead for the City of Baltimore. Evaluate potential business requirements and propose alternative solutions in line with the needs of technical systems. Gather comprehensive requirements, demonstrate potential effects, and manage issues/risks in close collaboration with SMEs and business partners. Conduct data validations, create UAT documentation, and identify testing scenarios in line with customer specifications. Oversee and coordinate SME activities during content development and assessments.

Utilized various agile methodologies to ensure operational compliance of the team.

Organized installed base management to obtain the user base from the ERP system.

Formulated and implemented legacy data migration, cutover creation, application launch, and post-production processes to streamline operational workflow of the organization.

Created functional specifications and testing protocols for every program improvement to enhance overall operational effectiveness.

Reviewed test case documentation results and cooperated with team and key clients to approve UAT testing results.

Spearheaded overall operational activities of failing workstream and streamline functional workflows within a month.

Deloitte Consulting LLP – Mclean, Va. 2009 – 2021

Senior Consultant – MDOT

Spearheaded overall administrative functions including training and scheduling of year-end processes, project modifications, regression testing, and functional workflow of production region in ADPICS. Administered financial management integrated system project for Maryland Department of Transportation. Wrote performance specifications and test methods for all program advancements. Reviewed regressions by re-evaluating application data following program modifications. Performed data analysis of RSTARS systems in accordance with ADPICS systems. Organized remedies by promptly delivering project requirements to key clients. Project implementation lead for the MAXIMO 4.1 – 7.1. Supervised a small group of functional testers and IT Specialist from the beginning of the implementation until the actual go-live of the new system.

Administered system tests to evaluate and mitigate any errors, bugs, and improved financial system.

Analyzed and documented test scripts for testing of Octane Task Orders.

Conducted standardized testing procedures on all six models of MDOT as well as coordinated and trained Six models of State of Maryland on complex system enhancements.

Outperformed each assigned task and achieved various recognitions and awards for outstanding performance.

Achieved chargeability targets of 95% on a yearly basis.

Manage the day-to-day license allocations

Knowledgeable leading various licensing and contract experience.

Used Agile Methodologies to develop, test and deploy test cases in a timely manner. We had daily stand-up meetings to discuss what we are currently working on, what we accomplished the day before and any impediments we may have. We also had sprints that we had to accomplish by the end of the week.

Additional Experience

Senior Consultant, MDOT – BearingPoint Consulting, McLean, Va. 2005 - 2009

August 2005 – March 2009.

BearingPoint Consulting was acquired by Deloitte, so my job duties remained the same.

Accountant II – Arlington County Government, Arlington, Va. 1987 - 2005

I was responsible for accounting and for the maintenance of tax deposits.

Prepared journal vouchers for Payroll Direct Deposit and School Tax Withholding.

Recorded and verified all cash receipts of the County Government.

I ensured that all receipts from all sources were properly classified and recorded in the County's financial records.

I identified needed developmental and training standards for subordinates and took the initiative to ensure those needs were provided.

Ensured compliance directives were followed with timely deposit requirements, segregation of duties requirements, and safekeeping of assets responsibilities.

Verified revenue collections via audit procedures daily.

I provided advice, guidance, and counsel to employees.

Served as a member of various project teams for financial systems development.

Served as a consultant for the design and implementation of many ERP Financial Systems utilized in Arlington County and the Treasurer’s office.

I interviewed candidates for positions and recommended promotions.

Developed, documented, and monitored procedures for Arlington County, the Treasurer’s Office, and the Accounting Division.

Served as a liaison between the Arlington County Accounting Division, Vendors, and the Department of Technology Services.

Transmitted Payroll and Accounts Payable files to the bank.

Prepared journal entries for month-end closing and recorded the Arlington’s Bond Allocation Interest monthly.

I exercised full supervisory responsibility over subordinate positions in the Accounting Department in Arlington.

Prepared state reports, including abandoned property, annual treasurer’s report, oversight of CARS reports, and other reports as required.

Responsible for the Management and administration for outsourced Lockbox and processing of tax, parking tickets and utility payments.

I planned work to be accomplished by subordinates, established priorities, and assigned work.

Responsible for coordination and management of the Treasurer’s ‘Pay at the Bank’ program (county payments accepted at bank branches) and worked directly with participating and processing banks and lockbox service providers.

I developed performance standards in the accounting department and evaluated the performances of subordinates.

Served as a member of functional requirements project teams for financial systems development.

Served as a Consultant for the design and implementation of many financial systems utilized in Arlington County and the Treasurer’s office.

Developed, documented, and monitored procedures for Arlington County, the Treasurer’s Office, and the Accounting Division, which included cash and remittance processing.

Processed AP and AR for Arlington County.

Billing of Personal Property Taxes, Real Estate Taxes and Business Tangible Taxes.

Collected delinquent taxes.

Financial Analyst – First Virginia Bank, Falls Church, Virginia 1985 – 1987

Customer service skills: interacting with customers, managing transactions, and addressing their queries or concerns.

Financial skills: handling cash transactions, making accurate payments and receipts, and performing various financial activities, such as deposits, transfers, withdrawals, money orders, and loan requests.

Technical skills: using computer software, such as Microsoft Office, and banking equipment, such as cash drawers, scanners, and printers.

Time management skills: prioritizing tasks, meeting deadlines, and working efficiently.

Attention to detail skills: ensuring accuracy, security, and compliance in all transactions and records.


Northern VA Community College – Annandale, Virginia

Technical Proficiencies

Microsoft 365 (Word, PowerPoint, Advanced Excel including Dashboard, Outlook, etc.) MAXIMO SharePoint Octane PeopleSoft Workday ERP Systems Jira Solar Winds Agile Oracle NetSuite UltiPro Sap Concur Web meter data collection Shepherd Concur Solution Relational Statewide Accounting and Reporting Systems (R*Stars) Advanced Purchase Inventory Control System (ADPICS).

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