Patricia Yancey

***** *********

Detroit, Michigan 48205

***-313-***-****

Experience Summary:

• 5+ years of experience as a Patient Access Representative

• 10+ years of Customer Service experience within’ a Healthcare/Hospital environment

• 7+ years of Call Center experience

• 3+ years of Call Center Lead experience

• Proficient in MS Office and Siemens Telephone Systems

Objective:

To obtain a secure Referral Coordinator position in Neurosurgery that will allow me to utilize strong organizational, multitasking, problem-solving skills and excellent customer expectations.

Computer Software: Microsoft Word, Excel, Passport, Capstone, First Net, Web Denis, CIS, Capstone, Citrix, First Net, and IDOC

Computer Software: Microsoft Word, Excel, Passport, Capstone, First Net, Web Denis, CIS, Capstone, Citrix, First Net, and IDOC

DMC University Lab- Detroit, MI February 2020 to November 11, 2021

Patient Access I

Reason for leaving: department liquidated

• Assisting Patients with questions and concerns regarding Physician invoices

• Reviewing medical billing requisitions

• Verifying insurance through Passport, Web-Denis, WPS Medicare verification, and EPX Electronic Notification.

Detroit Medical Center- Detroit, MI March 2012 to present

Call Center Rep/ Lead Call Center Advisor

Full-time

• Answered incoming calls and initiates outbound calling for assigned clinics such as University surgeons, Neurology, and DRH Oral & Maxillofacial Surgery as well as Physician’s referrals and Children’s Hospital of Michigan

• Assisted patients with Pre-appointment scheduling

• Worked with assigned clinics to ensure timely scheduling and pre-registration of patients

• Verified Insurance by using Passport

• Resolved patient’s billing issues and any account holds

• Enrolled patients for birth classes

• Promoted to Lead Call Center Advisor

• Responsible for the assigned POD and call monitoring of Call Center Advisors

• Responsible for reporting all metrics for the Call Center and all Call Center Advisors

Detroit Medical Center (University Surgeons)- Detroit, MI January 2008 to March 2012

Patient Accounting Representative II

Full-time

• Registered and checked-in patients with appointments for plastics surgeons, general surgeons, vascular surgeons, and transplant physicians.

• Obtained documentation/authorization required to resolve rejected insurance claims.

• Managed several tasks related to patient accounts for hospital and clinical facilities.

• Processed claims, collected payments, resolved problems, answered any inquiries regarding accounts.

Education

• University of Phoenix- Online

• Bachelor’s Degree in Healthcare Administration- 2019