Customer Service Administrative Assistant
Resume:
Doris P. Mack
Upper Marlboro, MD 20772
301-***-**** (Mobile)
202-***-**** (Work)
ad41oz@r.postjobfree.com
Professional Summary
Manage and direct the day-to-day operations with people management skills and the ability to carry out duties that promote shareholder welfare and company growth. Promote the health and safety of the workforce, visitors, contractors, and shareholders. Embody knowledge, expertise and understanding to ensure that our shareholders are satisfied and safe. Excellent customer service skills which include active listening, empathy, conflict resolution and problem solving. Ability to access information support quickly to ensure that customer service agents are assisted confidently.
Competencies
Excellent Communication Skills Time Management Skills Deadline Driven Analysis and Decision-Making
Organizational Awareness Project/Program Management Conflict Resolution Adaptability
Self-Motivated Detail Oriented
Transparency Building Brand Awareness
Work History
Howard University Hospital 2018 – Present
2041 Georgia Avenue, NW Administrative Assistant
Washington, DC 20060
Manager: Mary B. Jackson
Departmental Executive Officer
Hours: 40 hours per week
Key Skills
• Greet and screen visitors, patients, contractors, and shareholders and guide them to the appropriate location.
• Manage and organize the Department of Medicine’s chairman daily schedule ensure accuracy and verified information.
• Answer and direct telephone calls to the appropriate offices and/or staff members. 2
• Provide essential information and direction to inquiries via telephone, email and/or face- to-face interactions.
• Alert management of any potential security and/or safety issues immediately.
• Point of Contact for the Department of Medicine staff, clinicians, vendors, patients, etc., for arrival of issues, inquiries and/or problem resolution.
• Handle the logistics for interior and exterior meetings, conferences, special events and media events.
• Capture and distribute the meeting minutes in an efficient manner.
• Create and process accreditation reports, the University’s Annual Report, attendance records, and other essential data in a timely manner.
• Book travel arrangements for staff, clinician, interviewees, guests, etc.
• Maintain, organize, and order general office supplies. Howard University Hospital July 2021 – December 2021 2041 Georgia Avenue, NW
Washington, DC 20060
Manager: Mary B. Jackson
Departmental Executive Officer
Hours: 40 hours per week
Key Skills
• Assisted with the administration of the Internal Medicine Residency program as outlined in the Accreditation Council of Graduate Medical Education (ACGME) Program Requirements.
• Provided administrative support to the residency program manager and program director of the residency, chief resident and provide support to faculty, residents, and fellows.
• Coordinated the daily operations and logistics of the residency program, maintaining knowledge of current medical licensure requirements, immigration policies, ACGME accreditation and institutional requirements.
• Coordinated outside electives which include applications to hospitals, malpractice coverage confirmation, and evaluation forms.
• Prepared and distributed the yearly and monthly assignment schedules of the residents and interns.
University of Maryland Extension June 2002 – March 2018 6707 Groveton Drive Senior Administrative Assistant Clinton, MD 20735
Manager: Karol Dyson
Area Extension Director
3
Hours: 40 hours per week
Key Skills
• Provided excellent administrative support to ensure efficient operation of the office.
• Produced and distributed data computer reports (4-H Data Management System and Event Registration).
• Verify and process the Volunteer Personnel Application background screenings.
• Organized and scheduled meetings and appointments.
• Developed and maintained a filing system.
• Provided general support to the staff and visitors as needed.
• Answered and directed telephone calls to the appropriate staff member and/or department.
Yellow Book USA July 2001 – January 2002
11900 Bournefield Way Sales Administrative Assistant Silver Spring, MD 20904
Manager: Human Resources Department
Hours: 40 hours per week
Key Skills
• Provided support to the sales team by answering telephone calls, greeting clients and arranging meetings.
• Communicated with the customers via telephone, email, or mail to answer questions about products and services.
• Performed administrative tasks such as filing, photocopying, scanning documents, and typing correspondence.
• Maintained client databases and updated customer contact information.
• Prepared correspondence, such as letters, memos, and/or emails.
• Answered the telephone calls directing the callers to the appropriate team sales member.
• Maintained transactions and budget items for the sales revenue reports daily.
• Created graphic materials for the yellow page advertisement accounts. Education
University of Maryland University College 2007 - 2010 Undergraduate Certification: Human Resources
4
Skill Path Seminars 2011 – Present
Health Stream Seminars 2018 – Present
Lyndia Program Online Training Courses 2011 – 2018 References
Furnished Upon Request
“I certify that, to the best of my knowledge and belief, all of my statements are true, correct, complete and made in good faith.” – November 30, 2023
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