Sales, Marketing, Customer Service, Finance
Resume:
Todd C. McDonald
**************@*****.***
My previous work experiences have enabled me to develop leadership, communication and problem solving skills. I have also been able to hone my work ethic and team working skills. These skills, along with a positive attitude, allow me to take on the challenges of today's work environment with confidence in knowing that I can get the job done.
Employment History:
Porsche Cars North America – Dako Group November 2023 – April 2024
Case Specialist
Performed research and analysis on behalf of Porsche customers to provide answers and solutions to issues regarding customer vehicles
Contacted Porsche dealerships and other Porsche entities to gather information on behalf of Porsche customers to provide them with solutions and answers regarding their vehicle
Documented details and solutions on a case-by-case basis to identify problem areas and seek solutions to areas needing improvement for Porsche Cars North America
Fielded phone calls from Porsche customers to provide solutions on a case-by-case basis
Attended and participated in weekly team meetings
Proctor LP March 2023 – July 2023
Customer Service Call Center Agent – Insurance Department
Fielded inbound calls from insurance agents and homeowners regarding homeowner insurance, other perils insurance and lender placed insurance
Provided information on payment inquiries, escrow status, claims and other homeowners insurance questions and concerns
Documented all calls received
Attended and participated in weekly team meetings
Flagstar Bank March 2020 – February 2023
Customer Service Representative – Mortgage Servicing Support
Fielded calls from existing Flagstar customers regarding maintenance on their mortgage loan accounts
Serviced and assisted Flagstar mortgage loan customers with information regarding their mortgage loan, provided requested documents, processed monthly mortgage payments, payoffs and reamoritzations
Created cases for every call fielded from Flagstar mortgage loan customers
Attended & participated in weekly team meetings regarding mortgage loan servicing
Completed required quarterly Flagstar training classes
Direct Lending Outbound Call Center Agent
Achieved great results helping Flagstar attain more revenue and market share while providing customers with exceptional customer service and satisfaction throughout the customer engagement process
Made calls to existing Flagstar customers and potential customers regarding leads for new mortgage loans, refinance loans & home equity line of credit loans then successfully transferred potential customer to loan officers
Fielded calls from Flagstar customers regarding direct lending products
Worked within a team atmosphere, attended team meetings and training to ensure highest quality standards and results for Flagstar Bank and Flagstar Bank customers
Worked successfully within the high-quality compliance standards & processes at Flagstar bank
All Medical Personnel (Quest Diagnostics) June 2018- December 2018
Client Engagement Specialist
Worked closely with Account Management to secure clients for corporate biometric screening events throughout the United States
Proactively and strategically work directly with clients for planning of events
Responsible for event launch communications with client including creating and delivering on-boarding presentations for client to follow throughout the launch communication process
Coordinated on-site staffing and shipments of supporting materials and supplies for events
Compiled and issued final aggregate reporting and document post-event communications from client
Sales Partnerships Inc. (American Express) December 2017- May 2018
Quality Assurance Agent
Worked daily with multiple companies expanding & developing their relationship experience with American Express
Provided American Express business partners with updated product knowledge & marketing tools
Worked closely with American Express business partners to assure the best quality & business practices were achieved at the merchant services level
JP Morgan Chase Bank October 2015 – February 2017
Relationship Banker
Worked closely with new and existing customers to review their account and financial needs
Opened personal and small business checking and savings accounts
Directed customers to financial advisers, mortgage specialists and large business bankers as required
Informed and provided customer services to clients to ensure all accounts and new technologies are working properly to meet their needs
Life, Series 6/63, NMLS # 1425413
Creative Solutions Group March 2010 – February 2015
Account Executive
Sold and managed projects for multiple accounts; kept clients within budget while delivering great results within the time frame that were demanded by the clients for their projects
Managed exhibit fabrication builds, graphics, events, and trade shows for various clients throughout the sales process
Supervised on-site installations and tear downs at trade shows and major events
Coordinated & supervised Ford activation for the Susan G. Koman Race for the Cure events
Promotional manager for two seasons on the Chrysler Affiliates Tour
Accounts:
Faurecia FCA
The Marketing Arm (TMA) US Steel
DME Company AxleTech
EEI Global Inc. March 2007 - November 2009
Project Manager
Managed client’s budgets for exhibit fabrications, graphics, events, and trade shows
Worked closely with estimating, sales, and accounting to ensure projects were completed on time, and within budget
Ensured customer invoicing was completed within a timely manner
Coordinated tech and trade shows with overseas vendors in Europe and Asia
Supervised on-site installations at trade shows in the United States, China, India, France, Germany, Canada & Mexico
Accounts managed:
Federal Mogul American Axle
Rowe Thomas Displays January 2005 – December 2006
Account Executive
Responsible for bringing in new business through cold calling and networking with prospective clients
Managed the Yellow Pages and T.E.A.M. accounts included making sales presentations, coordination of design, estimating, engineering, graphics, production and event services
Design Origins, Inc. January 2000 – June 2004
Account Executive
Directed the Arvin Meritor account, which brought in $3.5 million in annual sales to Design Origins
Managed the entire sales process by writing quotes, making sales presentations, directing jobs and invoicing
Managed display projects, events and trade show schedule for Commercial Vehicle Systems, Commercial Vehicle Aftermarket, Light Vehicle Systems, Light Vehicle Aftermarket and Specialty divisions within the Arvin Meritor organization for all of North America, Asia, and Europe
Worked directly with the design, estimating, engineering, graphics, production, event services, shipping and accounting departments at Design Origins
Coordinated event / vehicle logistics for various trade shows and events
Responsible for event coordination, supervision, floor planning, trade show planning, display planning, event installation and dismantle for trade shows and events
Contributed to other sales accounts including Yellow Pages Marketing and Delphi.
Wolf Detroit Envelope Company March 1997 – December 1999
Sales Service Representative
Managed all inventories within the Detroit and Chicago sales territories for two sales representatives
Coordinated the shipping and billing procedures
Wrote quotes and placed all envelope orders for multiple accounts
Interacted with clients in both the Detroit and Chicago sales territories.
Education:
Northwood University, Midland, MI
Bachelor’s Degree, Business Administration - 2002
University of Detroit Jesuit High School, Detroit, MI
High School Diploma - 1989
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