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Sales, Marketing, Customer Service, Finance

Bloomfield Hills, MI
April 16, 2024

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Todd C. McDonald


My previous work experiences have enabled me to develop leadership, communication and problem solving skills. I have also been able to hone my work ethic and team working skills. These skills, along with a positive attitude, allow me to take on the challenges of today's work environment with confidence in knowing that I can get the job done.

Employment History:

Porsche Cars North America – Dako Group November 2023 – April 2024

Case Specialist

Performed research and analysis on behalf of Porsche customers to provide answers and solutions to issues regarding customer vehicles

Contacted Porsche dealerships and other Porsche entities to gather information on behalf of Porsche customers to provide them with solutions and answers regarding their vehicle

Documented details and solutions on a case-by-case basis to identify problem areas and seek solutions to areas needing improvement for Porsche Cars North America

Fielded phone calls from Porsche customers to provide solutions on a case-by-case basis

Attended and participated in weekly team meetings

Proctor LP March 2023 – July 2023

Customer Service Call Center Agent – Insurance Department

Fielded inbound calls from insurance agents and homeowners regarding homeowner insurance, other perils insurance and lender placed insurance

Provided information on payment inquiries, escrow status, claims and other homeowners insurance questions and concerns

Documented all calls received

Attended and participated in weekly team meetings

Flagstar Bank March 2020 – February 2023

Customer Service Representative – Mortgage Servicing Support

Fielded calls from existing Flagstar customers regarding maintenance on their mortgage loan accounts

Serviced and assisted Flagstar mortgage loan customers with information regarding their mortgage loan, provided requested documents, processed monthly mortgage payments, payoffs and reamoritzations

Created cases for every call fielded from Flagstar mortgage loan customers

Attended & participated in weekly team meetings regarding mortgage loan servicing

Completed required quarterly Flagstar training classes

Direct Lending Outbound Call Center Agent

Achieved great results helping Flagstar attain more revenue and market share while providing customers with exceptional customer service and satisfaction throughout the customer engagement process

Made calls to existing Flagstar customers and potential customers regarding leads for new mortgage loans, refinance loans & home equity line of credit loans then successfully transferred potential customer to loan officers

Fielded calls from Flagstar customers regarding direct lending products

Worked within a team atmosphere, attended team meetings and training to ensure highest quality standards and results for Flagstar Bank and Flagstar Bank customers

Worked successfully within the high-quality compliance standards & processes at Flagstar bank

All Medical Personnel (Quest Diagnostics) June 2018- December 2018

Client Engagement Specialist

Worked closely with Account Management to secure clients for corporate biometric screening events throughout the United States

Proactively and strategically work directly with clients for planning of events

Responsible for event launch communications with client including creating and delivering on-boarding presentations for client to follow throughout the launch communication process

Coordinated on-site staffing and shipments of supporting materials and supplies for events

Compiled and issued final aggregate reporting and document post-event communications from client

Sales Partnerships Inc. (American Express) December 2017- May 2018

Quality Assurance Agent

Worked daily with multiple companies expanding & developing their relationship experience with American Express

Provided American Express business partners with updated product knowledge & marketing tools

Worked closely with American Express business partners to assure the best quality & business practices were achieved at the merchant services level

JP Morgan Chase Bank October 2015 – February 2017

Relationship Banker

Worked closely with new and existing customers to review their account and financial needs

Opened personal and small business checking and savings accounts

Directed customers to financial advisers, mortgage specialists and large business bankers as required

Informed and provided customer services to clients to ensure all accounts and new technologies are working properly to meet their needs

Life, Series 6/63, NMLS # 1425413

Creative Solutions Group March 2010 – February 2015

Account Executive

Sold and managed projects for multiple accounts; kept clients within budget while delivering great results within the time frame that were demanded by the clients for their projects

Managed exhibit fabrication builds, graphics, events, and trade shows for various clients throughout the sales process

Supervised on-site installations and tear downs at trade shows and major events

Coordinated & supervised Ford activation for the Susan G. Koman Race for the Cure events

Promotional manager for two seasons on the Chrysler Affiliates Tour


Faurecia FCA

The Marketing Arm (TMA) US Steel

DME Company AxleTech

EEI Global Inc. March 2007 - November 2009

Project Manager

Managed client’s budgets for exhibit fabrications, graphics, events, and trade shows

Worked closely with estimating, sales, and accounting to ensure projects were completed on time, and within budget

Ensured customer invoicing was completed within a timely manner

Coordinated tech and trade shows with overseas vendors in Europe and Asia

Supervised on-site installations at trade shows in the United States, China, India, France, Germany, Canada & Mexico

Accounts managed:

Federal Mogul American Axle

Rowe Thomas Displays January 2005 – December 2006

Account Executive

Responsible for bringing in new business through cold calling and networking with prospective clients

Managed the Yellow Pages and T.E.A.M. accounts included making sales presentations, coordination of design, estimating, engineering, graphics, production and event services

Design Origins, Inc. January 2000 – June 2004

Account Executive

Directed the Arvin Meritor account, which brought in $3.5 million in annual sales to Design Origins

Managed the entire sales process by writing quotes, making sales presentations, directing jobs and invoicing

Managed display projects, events and trade show schedule for Commercial Vehicle Systems, Commercial Vehicle Aftermarket, Light Vehicle Systems, Light Vehicle Aftermarket and Specialty divisions within the Arvin Meritor organization for all of North America, Asia, and Europe

Worked directly with the design, estimating, engineering, graphics, production, event services, shipping and accounting departments at Design Origins

Coordinated event / vehicle logistics for various trade shows and events

Responsible for event coordination, supervision, floor planning, trade show planning, display planning, event installation and dismantle for trade shows and events

Contributed to other sales accounts including Yellow Pages Marketing and Delphi.

Wolf Detroit Envelope Company March 1997 – December 1999

Sales Service Representative

Managed all inventories within the Detroit and Chicago sales territories for two sales representatives

Coordinated the shipping and billing procedures

Wrote quotes and placed all envelope orders for multiple accounts

Interacted with clients in both the Detroit and Chicago sales territories.


Northwood University, Midland, MI

Bachelor’s Degree, Business Administration - 2002

University of Detroit Jesuit High School, Detroit, MI

High School Diploma - 1989

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