LAQUISHA DAVIS

Lavon, Tx

214-***-****

ad41oc@r.postjobfree.com

Customer Service Representative :bringing 10+ years top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Retail Sales

Store Opening and Closing

Cash Register Operation

Product and Service Sales

Providing Feedback

Customer Assistance

Exceptional Communicator

Quality Assurance

Customer Relationship Management

Active Listening

Microsoft Word

Account Management

Microsoft PowerPoint

Customer Relations

Credit Card Payment Processing

Microsoft Excel

Retail Sales Customer Service

Multi-Line Phone Talent

Technical Support

Insurance Company Knowledge

Hospital Security

Electronic Health Records Systems

Payment Processing

Customer Satisfaction

Demographics Information

Medical Terminology

Patient Registration

Verbal and Written Communication

Medical Services Administration

Patient Health Information Access

Insurance Verification

Patient Admission

Information Collection

Patient Contact

Regulatory Compliance

Phone and Email Etiquette

50 WPM Typing Speed

Benefits Explanations

Patient Information Management

Money Handling

Quality Standards

Attention to Detail

Guest Satisfaction

Team Member Motivation

Hospitality and Accommodation

Public Health

Retail Sales Consultant/Customer Service Representative, 03/2023 - Current Xfinity Mobile – Monroe, LA

Answered product questions with up-to-date knowledge of sales and store promotions Helped customers complete purchases, locate items, and join reward programs Offered each customer top-notch, personal service to boost sales and customer satisfaction Provided accurate information about promotions, customer programs, and products, helping drive high customer retention Answered questions about store policies and addressed customer concerns Greeted customers and helped with product questions, selections, and purchases Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Provided primary customer support to internal and external customers Answered customer telephone calls promptly to avoid on-hold wait times Operated cash register for cash, check, and credit card transactions with excellent accuracy levels Welcomed customers and helped determine their needs Greeted customers entering store and responded promptly to customer needs Assisted customers with returns, refunds and resolving transaction issues Built relationships with customers to encourage repeat business Helped customers navigate applications and in-store technology to deliver best-in-class experiences. Patient Access Representative, 03/2022 - 02/2023

Ochsner LSU Health Shreveport – Monroe, LA

Obtained patient's insurance information and determined eligibility for benefits for specific services rendered Performed patient scheduling and registration functions to serve as initial contact point for medical office visits Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations Collected and entered patient demographic and insurance data into computer database to establish patient's medical record Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Identified insurance payment sources and listed payers in proper sequence to establish chain of payment Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs Resolved patient billing issues in line with established guidelines Contacted patients on annual renewal dates to offer assistance Stayed calm under pressure to and successfully dealt with difficult situations Educated patients on importance of preventive health care and insurance coverage Providing excellent customer service by promptly answering patient inquiries Provided excellent customer service to patients and medical staff Helped address client complaints through timely corrective actions and appropriate referrals. Customer Service Representative, 04/2020 - 06/2020 Walmart – Monroe, LA

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Handled customer inquiries and suggestions courteously and professionally Managed timely and effective replacement of damaged or missing products Responded to customer requests, offering excellent support and tailored recommendations to address needs Developed highly empathetic client relationships and earned reputation for exceeding service standard goals Exhibited high energy and professionalism when dealing with clients and staff Followed up with customers about resolved issues to maintain high standards of customer service Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions Provided primary customer support to internal and external customers Answered customer telephone calls promptly to avoid on-hold wait times Answered constant flow of customer calls with minimal wait times Offered advice and assistance to customers, paying attention to special needs or wants Responded to customer requests for products, services, and company information Actively listened to customers, handled concerns quickly and escalated major issues to supervisor Processed customer service orders promptly to increase customer satisfaction Analyzed customer service trends to discover areas of opportunity and provide feedback to management Clarified customer issues and determined root cause of problems to resolve product or service complaints. Juvenile Correctional Officer, 10/2019 - 06/2020

Swanson Center for Youth – Monroe, LA

Supervised youth's daily activities for school, meals and recreation time Tracked inmates through head counts, visitor logs, and scheduled activities Escorted inmates to and from cells, court, hospitals, and medical appointments Observed behavior of residents individually and in groups Prepared, processed and maintained forms, reports, logs, records, and activity journals Inspected work sites and crew trucks for contraband, cleanliness, and safety Assisted in development of procedures and policies to maintain peace and order in facility Provided guidance and support to inmates to help reintegrate in society and establish new beginnings Built solid relationships with staff and residents to keep institution safe and secure Established positive working relationships and maintained boundaries with resident offenders Documented inmate behavior and activities in logbooks. 05/2009

Ouachita High School

First Aid Certification Guard Card CPR Certification Armed Security Licen EDUCATION

CERTIFICATIONS

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