Data Entry Customer Service

BS

BLESSING SEKONI

*****************@*****.*** 347-***-**** Mount Vernon, NY 10553

Dedicated and reliable newly certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques . Proficient in utilizing multi sampled and butterfly needles, Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Venipuncture and capillary blood collection

Infection control

Ms office(Word, Excel, Powerpoint)

Interpersonal Skills

Medical terminology

Safety Protocol

Dependability

Multitasking

Data Entry

Team work

Technical Institute of America New York, NY

Certified Phlebotomy Technician in Phlebotomy

04/2024

BOWEN UNIVERSITY IWO, OSUN STATE

Bachelor of Science in International Relations

11/2018

Internet and Computing core certification (IC3) New Horizon November 2022 Political and Diplomatic Students Associations(social committee) 2021 Certificate course, Google project Management Google Inc. 2023 present. Amazon Hopewell Junction, NY

Operations Assistant

10/2023 - Current

Participated in team meetings to provide feedback on operational issues and solutions.

Helped senior staff carry out daily facility operations, set schedules and meet customer requirements.

Problem solving skills that helped operations go smoothly. Ensured that all safety protocols were followed during day-to-day operations.

Monitored inventory levels, tracked orders and assisted with purchasing decisions.

Assisted with training of new employees, offering constructive feedback on completion of job tasks.

Audacia Prime Realty Lekki, Lagos

Human Resources Assistant

Assisted in recruiting and hiring processes by conducting phone screens, Summary

Skills

Education and Training

Awards and Achievements

Experience

11/2022 - 08/2023 scheduling interviews, and completing reference checks. Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.

Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.

Developed recruitment strategies to attract qualified candidates for open positions.

Updated employee database with changes in job title, salary information or contact details.

Assisted with planning, organizing and coordinating company events. Partnered with HR on creative strategies for talent acquisition processes and procedures while researching market trends.

Outcess Ikeja, Lagos

Customer Service Representative

10/2022 - 04/2023

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

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