Ravindra Kumar

479-***-**** ad41nq@r.postjobfree.com Jamestown, NC 27282 US Citizen LinkedIn

SUMMARY

Motivated Solution Architect and Delivery Manager with 25+ years of Product Engineering and IT Consultancy experience. Recognized for identifying growth opportunities, implementing cost-saving measures, and leading cross-functional teams to exceed expectations. Quick learner with seamless project execution abilities. Proficient in Agile Project Management and ITIL-based Production Support team management. Led complex global projects (onshore, offshore and nearshore) in diverse domains, including Healthcare, Real Estate, Retail, Banking & Financial Services, and Airlines.

STRENGTHS

MANAGEMENT

TECHNICAL

Program Management

Azure Cosmos DB for NoSQL, Azure Data Factory, Azure SQL Database

Solution Architect

Database Architect, Data Modeling, Erwin

Incident & Escalation Mgmt, Change Management, Problem Management, Release Management using ITIL Framework

Data Integration, Analytics, Visualizations Tools such as MSBI, MS Power BI / Analytics, Splunk, ETL / ELT (SSIS / SSRS / Informatica PowerCenter), GitHub, TFS

Large Complex Project Delivery

SQL Server, Oracle, Sybase, Informix, Teradata, Azure NoSQL – ADF

End to end Service Delivery

JIRA Service Desk, Confluence, ServiceNow IM

Project Management using Agile Framework, Scrum, Kanban, CA Agile Central (Rally)

Dynatrace, Veeracode, MIR3 Alerting, EPIC EHR

Process & Operational Improvements

C#, .Net Core, Entity Framework, Log4Net, VB / VC++, IIS

Mentoring and Training

Unix, Shell Scripting, Sun Solaris, Exceed, X Windows programming

Worked on IaaS, PaaS and SaaS Systems / Apps

Powerbuilder, Power++, JS, TS, Ektron WCM

Control-M, ActiveBatch

DOMAIN EXPERIENCE

Healthcare (10 years and 10 months) – Members Enrollments, Claims Processing, Authorization, Adjudication, Chronic Care Management for Rare diseases, Personalized Care Plans (with Nurses), Care Coordination, Patient Education and Support, Healthcare Advocacy, Healthcare Data Analytics and Outcomes Tracking, Specialty Data Management team, Patients Assessments based on Drug Manufacturers, Prior Authorization, Formulary Rebates Processing

Real-estate (2 years 3 months) – WCM, MLS Listing search tool like google, Customer Satisfaction Survey tool, QR Code generation for MLS Listing.

Retail (3 years 2 months) - Automated Task Creation process, Database Architect, Handheld devise apps, Multi-dimentional database

Banking and Financial Services (7 years 5 months) – Credit Card Acquirer, Fraud Detection

Restaurant (4 months)

Airlines (3 years 7 months) – Airlines Maintenance system

PROFESSIONAL EXPERIENCE

Product Engineering Manager, Advantasure (BCBSM Subsidiary), Remote, 08/2023 – 02/2024

Reduced 83% coding effort by optimizing the yearly Benefit Plans migration process, reducing effort from 6 weeks to just 1 week each for 6 clients.

Conducted reverse engineering to develop a data model reference for the team that enhanced the team's understanding and implementation of Benefit plans migration, leading to more effective and efficient processes.

Reduced 65% coding effort by optimizing yearly New ID cards generation process, reducing effort from 3 days to just 1 day.

Efficiently handled tickets, managed outages and incidents, and took the lead in implementing process and application improvements to tackle production issues as part of Production Support L2 Claims team in ITIL framework and coordinating with L1 support and L3 team as needed.

Collaborated closely with various departments such as Billings, Enrollment, Integration, Data Operations, and Release Management to ensure timely resolution. Moreover, played a pivotal role in coordinating with offshore teams, overseeing issue fixes, conducting code reviews, managing code merges in TFS, and providing support for deployment and validation processes.

Effectively managed various modules of their Adjudication system in SaaS such as Benefits, Code Management, EDI, Payer, Provider, Contracts, Member, Authorization, Claims, ITS, Encounters, Letters, Reports, Capitation, Workflow, and more.

Technology: Entcore Cloud as Paas, Oracle DB, JIRA Service Desk, Confluence, Oracle DBMS / Control-M, TFS, .Net / C# / C++ for UI & Custom Services.

Tools: PL/SQL Developer 15x, Oracle SQL Developer & Data modeler, Toad for Data point, MS VS 2022, Informatica PC.

Sr Technical Delivery Manager, CVS Health Novologix, Greensboro NC, 10/2021 – 07/2023

Reduced 80% MIR3 alerts from a peak of 825 to an average of around 160 per month through process improvement.

Automated the generation of daily manual reports, resulting in significant time savings of over 60 hours per week.

Successfully oversaw 16 members Prod support dedicated to providing 24-hour online customer support.

Conducted training sessions to educate employees on best practices and protocols, while effectively managing teams to ensure optimal productivity levels.

Led and managed the Production Support team for Novologix Web app in SaaS in ITIL Framework working as part of Tier 1 and Tier 2 Support groups., transforming a highly unstable situation characterized by numerous MIR3 alerts, frequent client escalations, and round-the-clock team operations including weekends, into a stable environment.

Accomplished these results through thorough issue analysis, stability-enhancing improvements, process automation, efficient alert management, SOP creation for issue resolution, guidance to the Monitoring team, and prioritizing permanent solutions over temporary fixes. These efforts saved approximately 3 resources per month.

Technology: CA Agile Central (Rally), Azure Cosmos DB for NoSQL, Azure Data Factory, Azure SQL Database, SQL Server, C#, SSIS, SSRS, Splunk, Dynatrace, TFS, GitLab, X12 Transaction Protocol, .Net Core Framework, Entity Framework, ElasticSearch, Error Handling and Logging Framework, Log4Net, TypeScript, Webservice, WCF, JS / HTML / CSS / XML, Rule Engine, ServiceNow, ActiveBatch, MIR Alerting System, Angular JS etc.

Employed though Cognizant Technology Solutions

Technical Delivery Manager, CVS health Accordant, Greensboro NC, 11/2014 - 09/2021

Streamlined the onboarding process by creating a comprehensive New User Setup Documentation manual, resulting in a reduction of onboard time from 4 weeks to just 2 weeks, allowing new hires to quickly become productive.

Implemented an efficient process where minor fixes (<40 hrs) were handled by the Prod Support team instead of the Dev team. This change improved efficiency, saved costs for the client, and eliminated the need for extensive documentation and review processes that would have taken over 100+ hours.

Successfully served as Scrum master, leading Agile projects with multiple sprints. Managed a diverse team of 25 staff members from various vendors, overseeing application enhancement, maintenance, and production support.

Introduced a peer review process for code changes and implemented a checklist review before deployment, resulting in reduced post-development bugs and improved overall efficiency of the development team.

Effectively managed multiple projects as a Solution Architect, involved in the end-to-end SDLC process from Requirement Analysis to Design Documents, effort estimates, project planning, knowledge transfer, and overseeing projects until Deployment/Warranty. Demonstrated self-sufficiency and autonomy, minimizing reliance on client leads.

Technology: MSBI (SSIS, SSRS), SQL Server, VB / C# Scripting for SSIS packages, Informatica PowerCenter, CRM CaseTrakker Dynamo tool and EHR EPIC Tool for front end applications.

Employed though Cognizant Technology Solutions

Sr Technical Project Manager, Express Scripts, Franklin Lakes NJ, 09/2013 - 10/2014

Managed and supervised a team of 8 individuals globally, ensuring successful project delivery.

Effectively led the successful execution of 6 subsequent releases, including multiple sub-releases, showcasing strong project management and delivery expertise. Overcame initial hurdles during Release 1 and managed a challenging client, taking over from the previous manager at Cognizant.

Enhanced project delivery through the implementation of various strategies, including creating Software Release Notes for each delivery, optimizing PowerBuilder Executable builds and System testing across multiple versions, and resolving missing code issues.

Technology: Informix 11.5, PowerBuilder 12.1, Teradata.

Employed though Cognizant Technology Solutions

Sr Technical Project Manager, Realogy Franchise Group, Madison NJ, 06/2011 – 08/2013

Keeping Clients 100% Satisfied (got 5 out of 5 in the Overall Client Satisfaction Survey from Cognizant for Year 2012) based on performance that done for the last 2 years.

Created a new “Customer Satisfaction Survey” application for teamERA along with working on Estimation, project plan, code change, UAT, and final Production Implementation.

Developed a Google search-like feature for ERA, enabling quick and efficient searching of MLS Listings detail across multiple interfacing departments and modules, that allowed for easy identification of issues, leading to direct collaboration with the respective department and eliminating the need for lengthy manual procedures to identify and fix the issue, resulted in increased client satisfaction and significant time and effort savings.

Cognizant won another Account Sotheby’s International Realty (a sister company of ERA) based on excellent feedback from ERA Client.

Detected a critical bug in the Ektron tool that unexpectedly caused the teamERA.com website to go offline time to time, necessitating the recycling of the App service pool every time. Despite a delay in receiving assistance from Ektron Support, we proactively devised a workaround solution and shared the fix with Ektron as well. The client expressed great satisfaction upon learning that we successfully resolved the issue, improving the product itself.

Provided Knowledge Transition to the Account team on the “10 Proactive Solutions and Best Practices followed in teamERA”.

Achieved exceptional client satisfaction by consistently delivering prompt and effective solutions to critical requirements and challenges. Our ability to provide quick turnaround times and offer the best possible solutions set us apart from other vendors, resulting in a superior client experience.

Technology: Ektron (8.02) WCM Tool, Visual Studio 2008, SQL Server 2008, Servers in Cloud Environment, Clustered Production Servers, QR Code Generator, URL Shortener, MD5-based SSO to multiple External Web applications, IIS v7.

Employed though Cognizant Technology Solutions

Technical Project Manager, Walmart Stores Inc, Bentonville AR, 04/2008 - 05/2011

Successfully finalized the system architecture for the interface protocols between Walmart Home-office and Stores Communications, including the implementation of an Automated Task Creation process.

Took on the challenging task of developing the Batch module responsible for seamless data transfer between Home-office and Stores, ensuring smooth communication across all stores, including International Stores.

Functioned as the Database Architect, creating two databases consisting of over 600 tables for Home-office and Stores.

Designed and executed a Task Management application specifically tailored for handheld devices utilized in Walmart and Sam's Club, such as Telxon and MC360, enhancing operational efficiency.

Managed a team of 25 staff members spread globally.

Played a key role in the VB6 to .Net Upgrade of existing applications, as well as developing a C++ middle layer for seamless communication with the Essbase Multi-Dimensional database and the .Net front-end.

Involved in multiple sprints within the Agile framework a Scrum Team member.

Technology: VB.Net, ASP, JS, Unix, Informix, ESQLC, MQ, Reflection X, Windows for C, Custom build Essbase Middle Tier on C, Erwin, Data modeling.

Employed though Cognizant Technology Solutions

ADDITIONAL EMPLOYMENT HISTORY

First Data, Senior Technical Lead, Hunt Valley MD, 03/2002 - 03/2008

Credit Suisse (CS), Technical Lead, Kolkata INDIA, 11/2001 - 02/2002

Brinker International, Technical Lead, Kolkata INDIA, 07/2001 - 10/2001

Amgen (Applied Molecular Genetics), Technical Lead, Kolkata INDIA, 03/2001 - 06/2001

NorthWest Airlines, Technical Lead, Eagan MN, 08/1998 - 02/2001

Employed though Cognizant Technology Solutions

EDUCATION

Bachelor of Science, Electronics Engineering

National Institute of Technology, Jamshedpur, INDIA

CERTIFICATIONS

Bullet Proof Manager - Crestcom

Data Modeling Concepts - BrainBench.com

Project Management - BrainBench.com

.NET Framework Fundamentals - BrainBench.com

Presentation Skills - BrainBench.com

OO Concepts - BrainBench.com

Communicate Powerfully - Effective Training Associates, Inc

Visual Basic.NET Fundamentals - BrainBench.com

Building High-Performance Teams - International Institute For Learning

Unified Modeling Language - BrainBench.com

Card Management – Horizons

Splunk Power User - Splunk

Additional Certifications or any other detail can be provided if needed.

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