Gerrie M Salvatore CPC

Medical Practice Admin/Office Mgr

Waterbury, CT 06710

ad41m0@r.postjobfree.com

+1-203-***-****

Seasoned practice administrator with 25 years of experience in the medical field. Worked with various hospitals and physician groups around the State of Connecticut. Specialize in Medical Office Management, Medical Coding and Electronic Health Record (EHR) evaluation and implementation, along with project management, staff education, and training. Additional skills also include expertise and a thorough knowledge of ICD-9 and CPT coding. Holds certification through the Academy of Professional Coders as a Certified Professional Coder. Dedicated leader, expertise as a problem-solver. Ability to communicate effectively.

Authorized to work in the US for any employer

Work Experience

Human Resources Assistant

Access Rehab Centers - Middlebury, CT

July 2023 to Present

Responding to Emails, Taking Calls, Reviewing Resumes, Scheduling Interviews, Orientation of Clerical & Clinical employees, Verifying Employment, Scheduling Employment Physicals with Concentra, Background Checks, VoiceFriend/ICON, Employee Navigator,

HealthStream, National Sex Offender site lookup,

Creating/Updating Personnel Files, Adding/Updating ADP Verifying CT Licenses for clinicians, Apploi & Indeed Review, Health Equity, Answering Insurance issues with policy via our broker, monitor and approve payroll, Processing Payroll for 200+ Employees, Processing Invoices for Payment, Check Request for Education Reimbursement,

Ordering Supplies, Loan Payment Processing, Work closely with Accounting Department, Answer Employee Questions, Send out Employee Notifications and Updates, meetings with management and staff with concerns and disciplinary action, if needed, documenting in personnel files, following up with staff and management on issues/concerns.

While maintaining strict confidence and professionalism. Medical Office Manager/Practice Administrator

Practice of Health and Wellness - Thomaston, CT

June 2021 to February 2023

Oversee clinical and clerical staff, staff schedules, provider credentialing, CAQH, process payroll, approve PTO requests, oversee provider schedule, monitor and approve timecards, employee reviews, disciplinary procedures, implement policies and procedures, billing, process all WC/MVA claims, check insurance eligibility, answer phones, take messages/prescription refill requests, prior authorizations, mail statements, post payments, run reports, setting up payment arrangements, liaison between provider, vendors, patients, super user for EMR, staff and provider meetings, cash handling, daily deposits, reconciling daily receivables, strong leadership skills, great work ethic Billing Manager

Waterbury Neurology/Trinity Health - Middlebury, CT November 2017 to June 2021

Responsible for the day-to-day operations of the practice, Overseeing the clerical and clinical staff. Liaison between the providers, staff, vendors. Scheduled conference calls for the providers and attorneys, sent invoices for said conferences, Handled all WC and MVA claims, followed up on claims, obtained prior authorizations, posted daily charges, registered patients for the hospital system to the office Electronic Medical Record and posted hospital charges. Set up payment arrangements, mailed statements, collected, processed, posted payments, kept staff updated on changes, held staff and provider meetings, checked eligibility, daily deposits, deposited checks via electronic scanner, ran reports, assisted clerical/ clinical staff with questions, attended all meetings as required, helped with any connectivity issues, super- user for the system, added new staff to the system, worked closely with IT on all issues and concerns, maintained accurate and updated database, edited/added providers, facilities and pharmacies to the EHR, Identified and resolved patient insurance issues, rebilled claims, maintained departmental budgets and provided reports, implemented policies and procedures. Medical Practice Administrator/Office Mgr

Associated Ear, Nose & Throat Specialists - West Hartford, CT September 2014 to April 2017

Responsible for the day-to- day operations of the office, implemented policies and procedures, hired employees/filled hiring gaps, managed billing department, created job descriptions, provider credentialing, Insurance contracts, provider licensing, accounts payable/receivable, processed payroll, paid down debt, held provider/staff meetings, compliance and risk management, departmental budgeting, hired Informatics Company to ensure compliance, worked with the accounts, set up payment arrangements with patients, project plan supervisor, verified patient insurance, obtained referrals for Sleep machine, trained patients on the use of Sleep Machine, liaison between provider and vendors/ attorneys, attended meetings, resolved issues between patients, staff, providers, vendors Implementation Support Specialist/Trainer

Charlotte Hungerford Hospital - Torrington, CT

November 2011 to September 2012

Provided expert subject knowledge on EMR software and workflow analysis. Coordinated training sessions for end users. Reviewed existing paper documentation and developed electronic templates using EMR tools. Recommended software enhancements, delivered, and administered training program to end user. Helped to resolve critical problems related to implementation, reported errors or connectivity issues to help desk, logged all errors. Liaison between vendor, staff, providers and management. Project plan supervisor and system administrator

CHARLOTTE HUNGERFORD HOSPITAL - Torrington, CT

2012 to January 2012

All aspects of medical office management included on site human resources, processed payroll, compliance and risk management and department budgeting, workflow and hardware analysis. Direct supervision of front office and billing staff, mid level providers. Project plan supervisor and system administrator for state of the art electronic medical record. Founding member of Ambulatory Eligible Professional Meaningful Use Project, with attestation projection for Medicare incentive January 2012. Medical Office Manager

The Hospital of Central Connecticut - New Britain, CT April 2010 to July 2011

Oversee day to day operations, provider credentialing, interviewing, hiring performance evals, AR/ AP, liaison between office and vendors, billing manager, set up arrangements, ran reports, budgets, implemented policies and procedures

Home Health Aide- (supplemental income)

Griswold Special Care

September 2009 to March 2010

Worked with clients in their homes, assisted with ADL's. Accompanied to doctor's appointments, housekeeping, preparing meals, medication reminders. Reported any/all concerns to nurse and office manager.

Medical Biller

American Adjustment Bureau - Waterbury, CT

September 2008 to September 2009

All aspects of medical billing and collections for several high profile clients in the medical field. Certified coding experience utilized across specialties.

Medical Coder/Biller

Staywell Health Center - Waterbury, CT

November 2006 to September 2008

Certified Coder

Worked extensively with medical coding for a large Federally Qualified Health Center. Utilized a

"gatekeeper" method of chart review, audited and coded with a fully implemented electronic medical record for compliance and maximum reimbursement

Coding Instructor

Corporate Training Center

September 2004 to November 2006

Medical Office operations trainer, covered all aspects of education for medical office staff. Electronic Medical records project planning overview.

Medical Office Manager

FamilyCare, PC

September 2003 to August 2004

All aspects of medical office management including on site human resources, processed payroll, compliance and risk management and department budgeting. Direct supervision of front office and billing staff, mid level providers. System administrator for state of the art electronic medical record. Referral Specialist

FamilyCare, PC

June 2002 to August 2003

Responsible for Centralized Referral Center for large multi-site MSO. Verified insurance coverage, entered and updated patient demographic information. Identified and resolved patient and insurance billing questions. Evaluated patient financial status and established budget payment plans. Medical Practice Support Assistant

FamilyCare, PC

April 1995 to June 2002

Key member of successful electronic medical record project plan and implementation. Promoted to first line trainer for multi-site MSO.

Education

High school diploma in Medical Assistant

Porter and Chester Institute - Watertown, CT

Diploma

Sacred Heart High School - Waterbury, CT

Skills

• BILLING (10+ years)

• MEDICAL RECORDS (10+ years)

• TRAINING (10+ years)

• AAPC (10+ years)

• MEDICAL TERMINOLOGY (10+ years)

• ICD-9

• Office Experience

• CPT Coding

• Medical Scheduling

• Scheduling

• Payroll

• Office Management

• EMR

• Marketing

• Supervising Experience

• Microsoft Word

• Medical Billing

• ICD-10

• Medical Coding

• Medical Office Experience

• Insurance Verification

• Hospital Experience

• Medical Office Management

• Microsoft Excel

• Project Management

• Epic

• Compliance Management

• Accounts Receivable

• Kronos

• Office Manager Experience

• Administrative Experience

• Triage

• Human Resources

• Accounting

• System Administration

• Medical Collection

• Triage

• System Administration

• Medical Collection

• Human Resources

• Help Desk

• HIPAA

• Clerical Experience

• Accounting

• Workers' Compensation

• Transcription

• Italian

• Employee Orientation

• Leadership

• Microsoft Office

• Microsoft Outlook

• EMR systems

• Recruiting

• Auditing

• Primary care

• Spanish

• Communication skills

• EHR systems

• Time management

• Operations management

• Customer service

• Management

• Office management

• Human resources

• Payroll

• Recruiting

• Kronos

• Accounts receivable

• Clerical experience

• Conflict management

• Customer service

• Medical office management

• Leadership

• Employment & labor law

• Supervising experience

• EMR systems

• Medical records

• Training & development

• Epic

• Medical coding

• HIPAA

• Compliance management

• Medical terminology

• Cash management

• ICD-10

• Financial services

• ICD-9

• Operations management

• System administration

• Documentation review

• Sales

• English

• Computer skills

• Management

• Communication skills

• Medical office experience

• Outpatient

• Healthcare management

• Accounts payable

• Cash handling

• Continuous improvement

• Project coordination

• Typing

• EMR Systems Implementation Experience

• Project management

• CPT coding

• Microsoft Office

• Administrative experience

• Microsoft Word

• Ability to delegate

• ability to delegate

Certifications and Licenses

CPC

November 2006 to Present

Must submit CEU’s to remain active/currently active Drivers License

Medical Coding Certification

Assessments

Supervisory skills: Motivating & assessing employees — Proficient July 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Areas of Expertise:

Certified Professional Coder, AAPC Insurance/Billing/Revenue/Referrals Medical Terminology Phlebotomy

Microsoft Office Electronic Medical Records Systems Administration Training/Education/Instruction Practice Management Systems Administration Risk/Compliance Bilingual in Italian and Spanish

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