Abigail Severe

Philadelphia, PA *****

267-***-****

ad41ku@r.postjobfree.com

Reliable professional invested in learning and continual improvement. Proactively volunteers for tasks that add value by driving bottom-line results. Known ability to provide above-and-beyond customer satisfaction through customized service delivery.

Professional Experience

Bank of America 08/2020 -Present

Relationship Banker

Provide training to others as needed and preforms other duties as assigned

Maintaining the highest level of customer service standards while consistently delighting our customers and exceeding expectations.

Creating workforce stability by cultivating an engaged, spirited and well-coached team.

Proactively identify and manage risk in every business, product, and service transaction leveraging the risk framework, demonstrate and model Bank of America core values.

Wells Fargo 01/2018-08/2020

Commercial Teller

Attention to detail with excellent organizational skills

Educated customers on online service offerings and mobile apps. Helped account holders access technology to enhance banking convenience via multiple self-service channels

Maintains customer confidence and protects bank operations by keeping information confidential

Kensington Community Corporation for Individual Dignity-KenCCID 03/2015-01/2018 Professional Direct Care

Promote dignity and choice to empower individuals with intellectual and developmental disabilities reach full potential

Arlene Glenn Simolike & Associates and Saffren & Weinberg 05/2012-02/2014

Paralegal Intern

Assisted Attorney in convincing the affected individuals of the correctness of the legal position and appropriateness of settlement

Investigate facts, used legal tools to determine the cause of action

Provided administrative support including copying, scanning, and faxing

Gather case evidence and documentation including clients and witness statements

Assisting lawyers in the preparation of transactional closings, depositions, hearings, trials, and conferences

Prepares legal pleadings, motions, papers, and proposed orders, organizes and managed files, documents, and indexing exhibits.

Monitor calendars and setting deadline reminders

Ability to deal with changing priorities and work under pressure or tight deadlines

Education

Peirce College

Bachelor of Science, Paralegal Studies

ABA-accredited program

Manor College

Associate of Science, Paralegal Studies

ABA-accredited program Secretary, Alpha Beta Gamma

Member, Legal Studies Student Association Member, Rotaract Club for Community Service

computer skills

Microsoft Office Suite: Word, Power Point, Excel, Outlook, Legal Research: Westlaw, LexisNexis

OTHER SKILLS

Problem resolution, Customer service, Teamwork, Attention to details, Analytical skills, Organization skill, Time management, Adaptability, Critical thinking, Computer. Literacy, ability to work independently, integrity

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