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Customer Service United States

San Francisco, CA
April 16, 2024

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Jesse Lee James Papp

San Francisco, California, United States • • 530-***-**** • SUMMARY

Dynamic and results-oriented professional with over 10 years of experience in laboratory operations, team leadership, and process improvement across diverse research environments. Known for enhancing operational efficiency, leading high-performance teams, and delivering top-notch customer service. Eager to drive operational excellence and introduce innovative solutions through a leadership role within a forward-thinking organization. EXPERIENCE

Histology Manager Neuralink Fremont, CA April 2021 - April 2023

• Managed the day-to-day activities of the histology department, fostering a culture of excellence through streamlined processes and high operational standards.

• Integrated advanced operational protocols across multiple facilities, boosting efficiency by 45% through strategic workflow optimization and automation.

• Expanded cross-functional team meetings by enhancing collaboration and ensuring alignment with key performance indicators, increasing productivity by 30%, .

• Implemented a quality management system using data analytics, resulting in a 65% enhancement in processing accuracy and a 40% reduction in operational costs.

• Cultivated relationships with stakeholders, achieving a 98% satisfaction rate through consistent, clear communication of project progression via dashboards.

• Standardized SOPs and EH&S protocols, reducing safety incidents by 40% and maintaining 100% compliance with GLP and ISO 10993 regulatory standards. Initiated and developed a circulating biomarker monitoring program, aligning results with end-stage immunohistochemical (IHC) slides to see correlates with traumatic brain injury (TBI) biomarkers in preclinical studies.

Biosample Operations Specialist Verily Life Sciences South San Francisco November 2019 - May 2020

• Managed logistics for a 5-year, 2,500-participant longitudinal clinical trial, overseeing nearly 3 million samples and achieving a $250,000 cost reduction.

• Implemented a digital tracking solution, significantly enhancing sample traceability and operational transparency.

• Oversaw financial aspects of site and vendor contracts from inception to completion, ensuring accuracy and cost-efficiency.

• Fostered robust stakeholder relationships, improving customer service satisfaction and engagement through effective and transparent communication. Histotechnologist University of California, Davis Davis, CA March 2018 - April 2019 Demonstrated expertise in all areas of high throughput hospital histology operations, including tissue processing, embedding, block cutting, and staining, ensuring the production of High-quality histology slides for diagnostic, research, and academic purposes.

• Successfully produced immunohistochemistry (IHC), and special stain slides of exceptional diagnostic quality, while maintaining quick and efficient turnaround times.

• Played a key role in the validation of novel antibodies for both diagnostic and research purposes, providing valuable support to clinicians and researchers.

• Educated faculty members and visiting scientists on histology laboratory protocols, ensuring adherence to best practices and promoting a culture of excellence.

• Maintained rigorous quality assurance standards, resulting in accurate and reliable slides for diagnostic, research, and academic use. Achieved a 15% increase in laboratory efficiency by streamlining histological processes, including tissue fixation, processing, embedding, microtomy, and staining, while ensuring compliance with CAP and ASCLS standards.

Staff Research Associate II California National Primate Research Center Davis, CA September 2016 - March 2018

• Managed the molecular diagnostic core of the California National Primate Research Center, overseeing the efficient operation and coordination of diagnostic activities. Proficient in diagnostic applications such as quantitative polymerase chain reaction (qPCR), droplet digital PCR (ddPCR), and primary and secondary cell culture, ensuring accurate and reliable results.

Extensive experience in performing diagnostic assays, including the use of Luminex, enzyme-linked, immunosorbent assay (ELISA), SDS-PAGE, and next-generation sequencing (NGS).

Developed and validated novel diagnostic and research laboratory protocols, contributing to the advancement of scientific knowledge and the improvement of diagnostic capabilities.

• Adept in the operation of laboratory information management systems (LIMS) and adept at training staff and visitors in advanced laboratory techniques. PROJECTS

In vitro and In vivo Susceptibility of Baboons (Papio sp.) to Infection with and Apparent Antibody Reactivity to Simian Betaretrovirus (SRV)

California National Primate Research Center February 2018 - February 2020

• Journal of Comparative Medicine, Vol 70, No. 1, Feb 2020, pp. 1-8. EDUCATION

Bachelor of Science in Biological Sciences University of California, Davis Minor in Neurobiology, Physiology, and Behavior Davis, CA 2014




Histotechnologist (HTL) American Society of Clinical Pathology 2019 Advanced knowledge and skills in the preparation and analysis of tissue samples, ensuring proficiency in histotechnological practices essential for accurate diagnosis and research in the medical laboratory fields.


Histology: Tissue processing, embedding, sectioning, and staining GLP regulatory compliance

Laboratory Operations management

Equipment Maintenance and calibration

multi-team collaboration

Quality management

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