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CONTACT

Peter Paschal

Front Office Supervisor / Night auditor / reservation

at Malaika beach resort

Location : Arusha, Tanzania

Education : Diploma, Tourism And Hospitality

Experience: 7 Years

Location: Arusha, Tanzania

Name: Peter Paschal

Mobile Phone: +255.756312088

Country: Arusha, Tanzania

Email Address: ad41gv@r.postjobfree.com

TARGET JOB

Target Job Title: Customer service and hospitality. Career Level: Mid Career Type: Full Time Employee

PERSONAL INFORMATION

Date of Birth 23 January 1992

Gender: Male

Nationality: Tanzania

Additional Nationalities :Tanzania

Residence Country: Arusha, Tanzania

Visa Status: Citizen

Marital Status: Engaged

Number of Dependents: 3

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EXPERIENCE (7 YEARS)

March 2016 - Present Front Office Receptionist at Malaika beach resort Location: Tanzania

Company Industry: Customer service & Hospitality

Job Role: Receptionist / Reservation and night auditor As a Front Office Receptionist Supervisor for five years, my responsibilities included overseeing the daily operations of the front desk and leading a team of receptionists. I ensured a smooth check-in and check-out process for guests, handled guest inquiries and complaints, and maintained a high level of customer service. Some of my key achievements during this time include: 1. Streamlining Operations: Implemented efficient processes and systems to improve the overall efficiency of front desk operations, resulting in reduced check-in and check-out times and enhanced guest satisfaction. 2. Staff Training and Development: Conducted regular training sessions for receptionists, providing them with the necessary skills and knowledge to deliver exceptional service to guests. This resulted in a highly competent and motivated team.

3. Guest Relations and Problem Resolution: developed and implemented guest loyalty programs, resulting in 30% increase in repeat bookings. Streamlined reservation processes, reducing error by 20% and improving efficiency. Successfully resolved escalated guest issues and complaints, ensuring their satisfaction and resolving conflicts in a professional and timely manner resulted by promoted as reservation assistant manager. 4. Performance Management: Implemented performance evaluation systems and provided ongoing feedback and coaching to receptionists, resulting in improved service quality and increased productivity. 5. Collaboration with Other Departments: Fostered strong relationships with other departments, such as housekeeping and maintenance, to ensure effective coordination and smooth operations throughout the hotel. Throughout my tenure as a receptionist and later as Front Office Supervisor, I consistently maintained a focus on delivering excellent customer service, optimizing operations, and fostering a positive work environment for the receptionist team.

Melia Zanzibar (October 2014 - February 2015):

Location: Zanzibar

Company Industry: Customer service & Hospitality

Job Role: Receptionist

- Receptionist (Internship)

- Provided exceptional customer service, ensuring guest satisfaction and positive reviews

- Assisted with front desk operations, including check-in, check-out, and handling guest inquiries 3/

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Fisherman Tours Company

Location ; Zanzibar (2014 - 2014):

Company Industry: Customer service & Hospitality

Job Role: Reservation / sales representative

- Achieved 20% increase in sales by implementing targeted marketing strategies

- With a great team work we established and maintained strong relationships with clients, resulting in a 15% customer retention rate

EDUCATION

Diploma, Tourism And Hospitality

at Mount Meru University

Location: Arusha, Tanzania November 2017

Grade: 3.52

During your studies in tourist and hospitality, and while working at Malaika Beach Resort hotel I had my assignment project. Here are some of my activities I undertaken: 1. Market Research and Analysis: Conducted market research to identify trends, preferences, and demands of tourists in a specific destination. Analyzed data and presented findings to understand customer preferences and develop targeted marketing strategies.

2. Event Planning and Management: Organized and managed events, such as conferences, workshops, or cultural festivals, at the hotel or in collaboration with local tourism organizations. Oversaw logistics, budgeting, and coordination to ensure the successful execution of the events. 3. Customer Service Training: Developed and conducted customer service training programs for hotel staff, focusing on enhancing communication skills, problem-solving abilities, and guest satisfaction. Monitored the impact of the training on customer feedback and service quality.

4. Sustainability Initiatives: Implemented sustainability initiatives within the hotel, such as waste management programs, energy conservation campaigns, or community outreach projects. Assessed the environmental impact and communicated the hotel's sustainability efforts to guests and stakeholders. 5. Revenue Management Analysis: Analyzed room occupancy rates, pricing strategies, and revenue streams to optimize hotel revenue. Utilized software tools to forecast demand, set rates, and maximize occupancy during peak seasons. 6. Online Marketing and Social Media Management: Developed and executed digital marketing campaigns to promote the hotel's services and offerings. Managed social media platforms, created engaging content, and monitored online reviews to enhance the hotel's online presence. 4/

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7. Front Desk Operations: Gained hands-on experience in front desk operations, including guest check-in and check- out, managing reservations, handling guest inquiries and complaints, and ensuring smooth operations during peak periods.

8. Food and Beverage Management: Worked with the hotel's food and beverage team to create menus, coordinate banquets or special events, and optimize restaurant operations. Explored innovative dining concepts and guest satisfaction strategies.

These summary of my projects, achievements, or activities that you I during your studies and assignment project at Malaika Beach resort.

Certificate in Tourism And Hospitality

At Tropical College

Location: Arusha, Tanzania November 2013

Grade: B+

- Certificate in Language Communication Skills (2014)

- Certificate in Tourism and Hospitality Management (2014)

- Certificate in Computer Application Course

Bujora High School:

Location : Mwanza, Tanzania (2006 - 2009)

- Secondary Certificate

SPECIALTIES

Team Leadership

Customer Service

Communication Skills

Problem Solving

Time management skills

LANGUAGES

Swahili Level:

(Expert)

Experience: Native

English Level: (Intermediate)

Experience: Intermediate

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OBJECTIVES

Seeking a challenging position where I can utilize my skills in learning, training, and resourcefulness to contribute to the success of the company.

Note: I can work under pressure and with minimum supervision, demonstrating excellent written and oral communication skills. I have a proven ability to collaborate with diverse individuals and have a track record of achieving positive outcomes. References available upon request. TRAINING AND CERTIFICATIONS

Driving school (Training)

Arusha Kibo driving

License certificate Issued From Tanzania

HOBBIES AND INTERESTS

Technology, traveling, reading comics books

Contact this candidate