Administrative Customer Service Data Entry

Ashville, OH ***** 928-***-**** **********@******.***

STEPHANIE LINN

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

PROFESSIONAL

SUMMARY

SKILLS Written and verbal

communication

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● Multitasking

● Task Prioritization

Dependable and

Responsible

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● Team Management

Organization and Time

Management

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● Good Telephone Etiquette

● Friendly, Positive Attitude

● Clerical Support

● Data Management

PROGRAM SERVICE EVALUATOR 1 09/2014 to 05/2016

State of Arizona Departent of DES

SUPERVISOR 12/2013 to 07/2014

Goodwill Industries of Southern Arizona

TEAM MEMBER 08/2012 to 12/2013

Target

WORK HISTORY

● Worked in a fast-paced office environment, assisting clients by telephone Provided excellent customer service by telephone to individuals and families facing challenging and personal situations.

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Completed the application and interview process for Medical, Nutrition and Cash assistance, by entering data on a computer and accessing multiple screens

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Adhere to agency standards measured by metrics, attendance, service levels, accuracy, and timeliness.

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● Opening and closing the store

● Managing register efficiency

● Achieving daily production goals

● Providing excellent customer service

● Directing the activities of store personnel

● Ensuring that all sales transactions are rung up and reported accurately

● Ensuring that donated goods are processed in accordance with standards Resolving customer issues in accordance with GICW policies and standards in a timely and appropriate manner

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Providing leadership, coaching, supervision to all store personnel and community service workers

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Responsible for employee recruiting, interviewing, screening, training, performance evaluations and employee disciplinary concerns.

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EMERGENT SERVICE REPRESENTATIVE 11/2009 to 03/2010 FF Thompson Health

OFFICE ASSISTANT 05/2003 to 08/2007

Bill's Home Service Company

LISTING ADMINISTRATOR 03/2001 to 04/2003

Coldwell Banker Success Southwest

ADMINISTRATOR 06/1995 to 02/2001

Weston Legal Services, L.L.C.

OFFICE ASSISTANT 08/1985 to 06/1995

Telemark, Inc.

● Provide exceptional customer service and support to our guests

● Responsible for keeping the store clean, well-stocked and clutter free

● Cashiering

Pricing Team: Responsible for all weekly markdowns and pricing/tagging merchandise accordingly

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● Merchandising Team: Responsible for reading store schematics to set up new store displays. Responsible for data entry into multiple medical applications such as JCHO and Meditec for large volume of daily work

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● Processed admissions for Emergency Room Patients and Urgent Care Patients Maintained confidential and sensitive medical information pertaining to patients and insurance

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● Maintained cash drawer and credit card transactions on daily basis Ensured work flow efficiencies, customer service excellence and quality assurance for emergency room and urgent care patients.

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Data entry into multiple computer applications including state reports, Realtor inspections and daily work

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● Answered large volume of daily calls

● Scheduled daily appointments for customers

● Provided clerical support in areas of file maintenance and preparation

● Handled large scale mailings on daily basis

● Maintained cash drawer and credit card transactions on daily basis.

● Provided clerical support for over 200 real estate agents in a fast paced environment

● Processed all paperwork for real estate transactions including closings and listings

● Maintained knowledge of all real estate laws and regulations pertaining to state law Responsible for data entry pertaining to the sales and listings of homes into local and nationwide databases

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Maintained positive relationship with area title companies and other agencies to assist in closings

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● Answering multiple phone lines and greeting clients.

● Responsible for day to day operations involving attorney client meetings

● Scheduling for all employees

● Maintaining billable hours for all investigative work

● Prepared extensive and confidential investigation reports

● Prepared bi-weekly payroll though Paychex, Inc

● Prepared legal affidavits in support of court room testimony.

● Handled large scale mailings on daily basis including incoming and outgoing mail Proofread and processed all paperwork daily pertaining to trade magazine subscriptions being sent to publishers

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● Designed all forms used by company for day to day operations

● Data entry into multiple databases for trade publication subscriptions

● Handled daily deposits

● Responsible for 20 plus employees

● Answered large volume of daily incoming calls.

Coronado High School, Scottsdale, AZ

High School Diploma, Business Studies

EDUCATION

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