Mary A. Tyler

***** ********** ****** **. ******, Tx 77346 Mobile: 832-***-**** Email: ad41ci@r.postjobfree.com

Objective

A motivated administrative professional seeking a position in a challenging environment. To support the supervisors and management team with problem-solving skills, effective teamwork, and respect for deadlines while providing administrative and advanced-level talents with the goal of improving my skills and helping the company grow.

Qualifications Summary

• Microsoft Office: MS: Word, PowerPoint, & Excel

• Administrative Experience

• Clerical Experience

• Accounts Receivable

• Multi-line Phone Systems

• Underwriting

• Word Processing

• Phone Etiquette

• Bookkeeping

• Event Planning

Education

Ashford University – Psychology Major

Certificate: Clerk Typist II

Houston Community College

1978

Kashmere Senior High

Graduate May 1974

PROFESSIONAL HIGHLIGHTS

Pema Healthcare Systems (Healthcare Provider) 10/2017-Current

• Transport clients to and from medical appointments

• Assist with light housework, such as dusting, vacuuming, or doing the dishes

• Administer necessary medication throughout the day

• Provide emotional support to the client

• Offer mobility assistance when required, such as helping the client out of bed

• Assist the client with maintaining personal hygiene

• Monitor changes in physical and mental health

• Engage the client in activities they enjoy and can perform

• Follow all relevant local, state, and federal requirements for providing safe health care services

• Stay up to date with new best practices and studies in relevant medical fields. This may include attending workshops and training seminars.

FEMA/ Federal Emergency Management Agency (Customer Service Agent- Temp) 10/2022-01/2023

• Respond to incoming calls, and make occasional outbound calls regarding Federal Emergency Management Agency (FEMA)

• Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks

• Complete basic call-related input in computer terminal to phone inquiries

• Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate

• Meet Quality Assurance (QA) and other key performance metrics

• Track and document all inquiries using the applicable systems

• Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures

Houston Community College/ Southwest Campus (Financial Aid Assistant/Officer Administrative Assistant/Administrative Receptionists) 09/2008-10/2019 (Retired)

• Set up and coordinate meetings, conferences, and appointments for the campus president and senior staff

• Supervise the flow of communication for the office of the president

• Assistant students applying for FASFA, including grants, loans, and scholarships

• Advising students of documents needed, to complete the process

• Answering multiple phone lines

• Responding to emails in a professionally and timely manner

• Detailed inspections of all conference rooms before staff meeting, and providing necessary equipment required for presentation of events

• Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques

• Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies

• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

• Contribute to team effort by accomplishing related results as needed

• Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.

• Organize travel arrangements for senior managers

• Write letters and emails on behalf of other office staff

Houston Police Department (Clerk III/Accident Division/Administrative Associate/Staff -Review Record Division) 03/1981- 02/2006 (Retired)

• Use computer applications extensively such as Microsoft Word, Excel, Access, Power Point and Project. Develops spreadsheets, data bases etc. to streamline work efforts

• Answer high volume incoming calls on multiple lines

• Completing filed accident reports for citizens that have been filed

• Typing offense reports for DWI/DUID, suspects

• Enter information using database to send to the District Attorney office for filing of charges

• Typing witness statements in detail without error

• Assist Officers and other law enforcement agencies

• Review and edit offense report entered the system, for accuracy and to be sent for coding

• Create reports for stolen vehicles and verifying that all information is accurate

• Coordinates special projects and conducts field investigations to evaluate project progress

• Research or assists in researching technical or administrative topics and prepares reports

American General Insurance Company (Insurance Claim Clerk/Transcriber II) 12/1978 - 08/1980

• Review insurance policy for accuracy, before submitting to underwriting for processing

• Bookkeeping duties, which included various billing responsibilities

• Input claim information into system for processing and calculate settlement amounts according to guidelines

• Submit each insurance claim after verification for final processing via an electronic submittal form system and review the reception of the claim with a final check

• Interpret the language in the overview of benefits summary explanation for the insurance policy and apply interpretation to the claims review process

• Update policy forms and claims information when insurance coverage changes have occurred and notify appropriate parties of the changes when necessary

• Answer high volume incoming calls to assist clients

• Communicate daily with customers and insurance adjusters regarding insurance claims

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