Customer Service Team Members
Resume:
Latoya Terin Gray
Hopewell Virginia 23860
Phone: 804-***-****
Email:**********@*****.***
Summary
I am seeking employment where I can continue to use my excellent customer service skills, leadership abilities, and strong work ethic to advance and further gain experience in the workforce.
Work Experience
SunTrust Bank February 2013- June 2019
Teller Coordinator
Colonial Heights, Virginia
Duties & Accomplishments:
● Handle face-to-face banking transactions in a branch, not limited to processing deposits, withdrawals, payments and accurate balancing.
● Schedule branch Team Members.
● Participate in the selection/hiring process of Tellers.
● Approve Wire Transfers.
● Ensures that all Tellers are aware of, and participating in, achievement of service and sales goals.
● Responsible for coaching and development of Tellers, and Operations of Teller line.
● Proficiency with all Teller application transactions and process Teller operations.
● Provide courteous and professional teller service to thousands of clients annually.
● Proficient with advanced and complex teller transactions such as foreign exchange, night deposits, ATM balancing, and perform skills which require a deeper knowledge of the system.
● Successfully perform daily tasks for monthly and yearly operation/audit visits.
● Responsible for three person teller team and large daily cash limits.
● Responsible for setting all vaults with correct time.
● Complete operational functions such as approving transactions, cash control, branch security, internal control.
● Build lasting rapport with clients that assist my branch in defining the best solutions to reaching client’s financial goals.
● Conduct numerous official transactions, such as, money orders, deposits, withdrawal tickets, account statements and payment coupons upon client’s request.
● Utilize established procedures to ensure the best results for both parties.
● Engage clients in a purposeful dialogue in an effort to understand which solutions will best suit their needs and create customized product and service solutions that address those needs.
● Successfully identify sales referral opportunities and make appropriate referrals.
Wal-Mart 2160 February 2008- November 2017
Money Center Cashier
Petersburg, Virginia
Duties & Accomplishments:
● Provide superior customer service.
● Identify needs and suggest add on items to customers.
● Assist customers with locating products in the store.
● Ensure customers get the most competitive prices through ad matching.
● Quickly and efficiently process customer orders through check cashing, printing money orders, check free bill pay, as well as, the use of MoneyGram to process a variety of transactions, such as, express bill payment, receiving money, and also wiring money.
Randstad-Temp Agency May 2009- December 2012
Temporary Employee
Petersburg, Virginia
Duties & Accomplishments:
Sabra Dipping Company
● Performed packing duties according to line leaders’ request.
Standard Motor Product
● Was a team leader who handed out locations for parts to be picked then had to remove parts from BWD brand boxes to Intermoter brands boxes (Unpack-Repack).
● Printed manifest from WMS by using an RF Gun (Scan Gun) to obtain a manifest.
● Used manifest to verify all products in the box, after verifying product I printed dual labels using Easy Label program for all unit boxes.
● Served as acting team leader, which entailed overseeing six employees in the Export department.
● Worked with different Customer Service Representatives to ensure that orders were properly packed and shipped according to state laws and regulations and also to the satisfaction of the vendors/customers.
● Shipped products to locations overseas using UPS, Fed-Ex and several different trucking companies.
● Used different programs such as Mainframe, WMS, Connect Ship and all Microsoft programs.
● Certified electric pallet rider and Taylor Dunn and also know how to use a hand pallet jack.
Education
Hopewell High School June 2003
Hopewell, Virginia High School Diploma
Additional Skills
● Proficient in Microsoft Word and Outlook.
● Easily adapt to new computer software.
References
Katrina Bryant
3909 Yosemite Ct.
Hopewell, Virginia 23860
Contact this candidate