Ravi Khubchandani

Assistant Manager

Toronto, ON

ad419g@r.postjobfree.com

+416-***-****

I am a multi-lingual customer service professional with 10 years of experience of delivering high quality customer service to a wide range of people and within various industries. Team oriented and customer focused, I am keen to apply my customer service and management skills to your dynamic team.

Skills and Characteristics:

Customer service: Substantial experience dealing with a variety of customers in different environments. I am multi-lingual, always maintaining a high level of communications with customers, resolving customers doubts and differences, and consistently available to effectively address individual or group needs.

Operational and time management: Experience managing staff, inventory and day to day operations as well as the coordination of orders, deliveries and merchandising, with the ability to prioritize conflicting demands in a timely manner.

Interpersonal: Ability to create rapport quickly and maintain positive relationships with customers and staff, consistently demonstrating dedication to a high standard of customer service. Sales

• Extensive knowledge and understanding of the dynamics of the retail market; influence of the economic conditions on retail sales; demographics of the population, etc

• Superior customer service skills through acknowledging, interacting with and thanking customers on a regular basis

Leadership and a Team Player

• Employed, trained and managed staff including performance management, to ensure daily productivity targets are met while delivering customer focused care and support

• Maintained standards of health and safety, hygiene and security in the work environment for both staff and customers

• Received several in-house performance awards as both leader and team player Management and Operations

• Administered the financial management of an import/export company including budgets, accounts payable and receivable, banking, daily sales, payroll, customs and government taxes

• Managed all warehouse costing, budgeting and forecasting including producing regular reports and statistics on a daily, weekly and monthly basis

• Oversaw stock control and keeping stock control systems up to date and co-ordinated incoming and outgoing stock, deliveries and logistics

• Managed store operations including accounts payable and receivable, purchasing and inventory control, and sales and profit performance

Personal Details

Highest Level of Education: Secondary School

Work Experience

Assistant Manager

Dollarama - Toronto, ON

September 2019 to Present

1. Receiving and merchandising on a daily basis

2. Training staff on a daily basis assigning tasks . 3. Preparing work schedules and hiring of employees. 4. Opening and closing of P.O.S. REGISTERS AND SELF CHECK OUT MACHINES...Balancing and monitor daily sales by doing an end of day report.

5. Taking charge of Brinks and accounting for cash and sales. 6. Doing inventory checks regularly..making sure what the business is in need so there is never a shortage of products

Customer Service Coordinator/Associate

Marshalls - Toronto, ON

September 2015 to September 2019

1. 2Assisted customers with a warm and professional attitude

• Processed orders, customer transactions, refunds and exchanges

• Assisted customers with questions

• Interacted with customers through live chat

• Kept records of customer complaints

• Handled emails, inbound calls, and outbound calls

• Booked appointments

Assistant Manager

Almost Perfect Grocery Outlet - Toronto, ON

March 2019 to June 2019

Sales

• Extensive knowledge and understanding of the dynamics of the retail market; influence of the economic conditions on retail sales; demographics of the population, etc...

• Superior customer service skills through acknowledging, interacting with and thanking customers on a regular basis

Leadership and a Team Player

• Employed, trained and managed staff including performance management, to ensure daily productivity targets are met while delivering customer focused care and support

• Maintained standards of health and safety, hygiene and security in the work environment for both staff and customers

• Received several in-house performance awards as both leader and team player Management and Operations

• Administered the financial management of an import/export company including budgets, accounts payable and receivable, banking, daily sales, payroll, customs and government taxes

• Managed all warehouse costing, budgeting and forecasting including producing regular reports and statistics on a daily, weekly and monthly basis

• Oversaw stock control and keeping stock control systems up to date and co-ordinated incoming and outgoing stock, deliveries and logistics

• Managed store operations as key holder, including accounts payable and receivable, purchasing and inventory control, and sales and profit performance Sales and Marketing Manager

Avnash Industries Ghana Ltd

November 2012 to April 2013

Supervisor/Senior Warehouse Manager

IMEXCO

December 2009 to July 2012

Supermarket Manager

Rizwan Group - Luanda, AO

May 2009 to November 2009

Education

teaching English as a Second Language

The TEFL Institute United Language School - Bangkok, TH 2008

French

Institute of Adult Education - Accra, GH

1992 to 1993

'O' level in level and GCE 'A' level

Ghana International School - Accra, GH

1988 to 1992

Skills

• Microsoft Office (10+ years)

• French (10+ years)

• Multilingual (10+ years)

• Assistant Manager Experience (10+ years)

• Accounts Payable

• Hindi (10+ years)

• Merchandising (10+ years)

• English

• Payroll (10+ years)

• Logistics

• Microsoft Word

• Sales Management

• Management (10+ years)

• Accounts Receivable

• POS (9 years)

• Recruiting (10+ years)

• Technical Support

• Punjabi

• Live Chat

• Microsoft Excel

• Bookkeeping

• Office Management

• Accounting

Languages

• English - Advanced

Additional Information

Speak English, Hindi, Sindhi, Twi, Intermediate French

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