WORK EXPERIENCE

April ****- September ****

Teleperformance C.M Recto Ave, Centrio Malls

Customer Service Representative and Retention

handle 25-35 customer interactions per day;

keen on communication skills, making sure that words used and sentence constructed are well thoroughly

thought of to avoid misunderstanding with customer. memorized company policy, products, and services to be able to provide correct answers to inquiries to avoid escalations later on and to ensure excellent service. provide personalized, polite and friendly service to ensure customer retention and satisfaction.

Bachelor of Arts in Communication

Ateneo de Davao University

2018-2021

ACADEMIC BACKGROUND

REFERENCES

091********

Racheal Cutmaya

Phone:

Teleperformance

Supervisor

094********

Jean Galendo

Phone:

N hotel

Supervisor

CONTACT ME

R.E.R Phase 1

Kauswagan Highway,

Cagayan de Oro City,

9000

095********

ad418h@r.postjobfree.com

SKILLS

Time Management

Written and Verbal

Communication

Proficient in English

Kimberly Ann Aranton

CUSTOMER SERIVCE REPRESENTATIVE/

VIRTUAL ASSISTANT

Optimistic customer service representative with 2 years of experience. Excellent customer service, communication and negotiation skills. seeking to continue providing exceptional service to your company. Microsoft Skills

Problem-Solving

Customer Service

N Hotel Kauswagan Highway

Front Desk Officer

manage and answers inquiries and reservation over the phone and via email.

keen on managing guest walking in and out of the hotel premises.

coordinate with other departments to provide impeccable service and to ensure guests have pleasurable stay.