Rachel Pesina

512-***-****

ad416o@r.postjobfree.com

SKILLS:

Management and supervisory experience of teams as large 15 staff members

Providing exceptional customer service

Organized and detail oriented

Quality control

Preform inventory procedures

Knowledge of safety regulations

Motivated and goal oriented

Pleasant and Professional demeanor

PROFESSIONAL EXPERIENCE:

Lupes Tortillas June 2020 –November 2021

To-go Supervisor, Line cook, Tortilla maker, Expo

Preformed rounds to make sure staff and customers have necessary items

Sanitized and kept stations organized

Answered phone orders including online and caterings

Prepared and oversaw presentation on all orders to insure everything was complete for all tickets (carry out and dine in)

Follows all current state and local regulation guidelines for preparing food

Accuracy in executing assigned tasks

Properly use all equipment in back of house

Follow all recipes as designated

Burlington:

Customer service supervisor, Loss prevention August 2018 – May 2020

Oversaw daily and nightly operations

Resolved troubleshooting issues with registers and transactions

Preformed inventory and weekly audits

Deescalated customer service complaints and provided resolutions whenever possible

Reviewed and processed Cctv footage/monitoring the store at all times

Met Cretia every month for store sales, surveys and credit card applications

Trained and audit all new and existing employees

Stocked and organized all front of house queuing areas

Ensure a safe working and shopping experience

Patrol the store and staff designated posts

Identify and report all safety, inventory shortage, cash handling and theft

Coordinate and monitor staff lunch and breaks

Model company core values and standards and execution of strategies

Handled cash and deposits

Amayas Taco Village:

To-go Supervisor May 2017-July 2018

Received all incoming calls and handled them accordingly

Cashed out registers in beginning and end of shit as well as making deposits

Made sure all orders were complete and prepared on promise time

Train all new employees

Prepare all items that are handed out for customer's daily (such as salsa, plasticware, lemons, limes, chips)

Sanitized and kept all areas organized

High level of customer service / dealt with complaints and handled them accordingly

Used core values and company morals

Placed orders to vendors

Subway:

Store Manager February 2015-April 2017

Preform inventory management and process orders to our vendors weekly

Recruitment of employees and training to develop the company's requirements

Creating and managing all staff schedules

Managing all sales to daily deposits and banking (analyzing weekly sales and inventory report to improve business)

Prepare all paperwork in relation to stocks and sales as well as employee pay and time sheets

Minimize wastage and food cost

Kept compliance in accordance to subway for monthly inspection visits (menu change P.O.P window signage) in line with campaigns

Sanitized and kept store organized

Met criteria for sales, ratings and surveys for store location

Ensure safety procedures are followed to prevent injury

Promoted and practiced a high level of customer service amongst employees

Handled unresolved and/or escalated customer complaints

Followed all food safety requirements

Baked and prepared all food preparation for the day

Unloading delivery's while using the FIFO method to stock and organize food

Quality control for all food and documented correct temperature (taken every hour)

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