Victor J Cook

***** *********, *** *****, **, ***48 I 586-***-**** I ad416d@r.postjobfree.com

CAREER PROFILE

Restaurant/Hotel Operations with vast hands-on experience. Ability to perform and excel in multiple areas of hospitality from Ops, HR, metric analysis and finance.

EXPERIENCE

Landry’s River Crab and Blue Water Inn, Assistant General Manager

St Clair, MI June 2021 to present

Increased Guest Survey scores to concept best thru training, motivation and awareness

Reduced turnover to 47% in 2022 through honest communication and assessments

Panera Bread, Region Assistant General Manager, July 2019 to May 2021

Worked as acting GM in 8 of 9 region cafes while maintaining standards and procedures

Maintained staffing levels and standards during Covid-19 challenges

Texas de Brazil, General Manager, Detroit, June 2018 to June 2019

Increased all metrics through follow-up training, salesmanship workshops, hiring personality individuals and delegating AOR’s to strengths of management team

Increased sales and flow thru collaboration with staff, defining roles and testing knowledge

Andiamo, General Manager, Warren, MI August 2017 to June 2018

Operated fine dining restaurant with 120 seats and banquet venue with 900 person capacity

Advanced/enhanced banquet operations with nearly $1.8 million increase in revenue YOY

Darden Olive Garden, General Manager, Hilton Head, SC February 2013 to August 2017

Earned President’s Club status one year and Hospitaliano Award two years with trips for entire management team to Italy these two years by inspiring entire team to performs flawlessly

Education

St Joseph High School, St Joseph, MI

Kalamazoo College, Kalamazoo, MI

References

Furnished Upon Request

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