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Project Management Customer Service

Location:
Berlin, NJ
Salary:
105,000
Posted:
April 16, 2024

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Resume:

COLIN PARKS

** ****** *** **. ******, NJ ***** · 718-***-****

ad4165@r.postjobfree.com · https://www.linkedin.com/in/colin-p-6610a51a3/ Professional communicator with exceptional oral and written skills. Natural leader who can also step back and support all staff when needed. Has a passion for training, learning, diversity, fairness and equity, technology, and professional development. Looking for an opportunity to lead in all aspects of mission effective work.

EXPERIENCE

03/2022 – PRESENT

DEVELOPMENT & TRAINING MANAGER

RISING GROUND INC.

Designed, coordinated, and oversaw companywide employee development and training programs via Manager’s University. Created experiences that connect donors and prospects to Rising Ground’s mission deepening their engagement with the organization. Honed skills on project management and relationship building and proficient in developing and utilizing systems and team tools.

07/2017 – 03/2022

DIRECTOR OF TRAINING AND QUALITY ASSURANCE & IMPROVEMENT MARTIN DE PORRES YOUTH AND FAMILY SERVICES

Designed and implemented new employee onboarding program while training and ensuring current staff are maintaining policies and procedures. Trained close to 300 new employees in one fiscal year. Worked with Juvenile Justice since the Close to Home Initiative beginning as a Site Director, running two sites at once with no oversite issues. This led me to become a department head, running the Training Department.

06/2003—07/2016

AGENCY TRAINER AND RECRUITMENT SPECIALIST

MARTIN DE PORRES YOUTH AND FAMILY SERVICES

Developed recruiting strategies, delivering suitable job candidates for assigned positions, worked with other recruiters on relationship building, customer service with a high attention to detail and facilitated trainings at new employee orientations and current employee trainings and professional developments.

EDUCATION

JANUARY 2007

BACHELOR’S IN BUSINESS MANAGEMENT & ADMINISTRATION, UNIVERSITY OF PHOENIX

Graduated with a GPA of 3.7

MAY 1998

DIPLOMA, LASALLE ACADEMY

Graduated 12th in a class of 84

SKILLS

• Advance skills in all MS office Suite programs

• Racial Trauma course facilitator

• Adaptability

• Leadership

• Empathy

• Emotional Intelligence

• Problem Solving/Critical Thinking

• Excellent oral and written communicator

• Conflict Resolution

• Project Management

• Teamwork

• Customer Service

• Time Management

• Facilitate Virtual meetings via virtual platforms

(Zoom, Teams, WebEx & GoTo Meeting)

• Computer Software and Application Knowledge

• Project Management

• Attention to Detail

• Data Entry & Analysis Experience

• Administrative Skills

ACTIVITIES

Once was co-chair of the Undoing Racism monthly discussion and still continues to actively participate. Certified trainer in Safe Crisis Management (SCM), First Aid/CPR (American Red Cross), Racial Trauma, Trauma Informed Care, Residential Childcare and Think Trauma. Co-created the Young Professionals social club at my current organization. Volunteers at God’s Love We Deliver during Thanksgiving and New years Eve. Actively takes part in any Juvenile Justice advocacy and initiatives city-wide. Freelance consultant for many of NYC’s child caring agencies such as Sheltering Arms, Good Shepard Services, Martin de Porres Youth and Family Services and The Children’s Village. References Available Upon Request

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