Pamela Croft

Mableton, GA *****

ad4162@r.postjobfree.com

+1-404-***-****

Enthusiastic and reliable, results oriented professional who possesses a strong sales and team management background.

Possessing proficient interpersonal communication skills and proven time management; consistently exceeding expectations.

Authorized to work in the US for any employer

Work Experience

Leasing Consultant

WEST HAVEN AT VININGS - Atlanta, GA

2016 to 2020

• Serviced clients' needs as to property leasing and renting.

• Gathered information about markets and competition

• Managed paperwork corresponding to leasing agreements.

• Monitored vacancies and analyzed.

• Processed lease applications, as well as located vendors and supplies for the property.

• Supportedcompany'smarketingfunctions.

Multi-unit Manager by Performing Key Foodservice Duties POWDER SPRINGS ELEMENTARY SCHOOL - Powder Springs, GA 2014 to 2016

POWDER SPRINGS, GA 2014-2016

• Supports the multi-unit manager by performing key foodservice duties at the school.

• Excellent customer service skills, ability to resolve conflict resolution when a problem arises.

• Prepares and receives grocery orders according to established procedures.

• Counts and records physical inventory monthly.

• Assures compliance with all regulations and policies. Parts Driver/Warehouse

JOHNSON INDUSTRIES, LLC - Duluth, GA

2012 to 2014

Responsible for the prompt and accurate delivery and distribution of commercial and residential auto parts. Also load and unload parts in a timely manner, while following all of the safety standards of the company and the Department of Transportation. While providing excellent customer service to our clients.

Banking Center Manager

BANK OF AMERICA - Atlanta, GA

2005 to 2012

High-profile management position accountable for soliciting business accounts and developing strategic alliances with clientele.

• Managed a staff of 15 customer service representatives and tellers.

• Analyzed financial statements and pertinent information to determine creditworthiness of prospective customers.

• Counseled corporate clients and high net- worth individuals with regard to their borrowing needs.

• Ensured all staff follow guidelines and regulations of both the banking center and FDIC.

• Performed weekly and monthly audits to ensure banking center is in compliance. Customer relationships management.

Accountant/payroll

HUD - Atlanta, GA

2002 to 2005

• Administered payroll and managed vacation allocations for 100 + employees.

• Ordered and maintained audit equipment utilized by contractors and employees for the inspection of HUD properties.

• Researched and maintained accounts payables and collections for over 3000 properties in the tri state area.

• Worked closely with contractors, inspectors and property agents to ensure maintenance and upkeep of HUD properties.

• Tracked and ordered activations and deactivations of the utilities during property appraisals and inspections.

• Coordinate and maintain all records related to the review of appraisals for the state of Kentucky, Tennessee, Alabama, and Georgia.

Customer Service Manager

NATIONS BANK - Atlanta, GA

2000 to 2002

• Supervise bank tellers, ensuring the accuracy of balances at or above 100% each month.

• Maintain optimum staffing requirements by coordinating the schedule for the teller line and platform associates.

• Process consumer loan applications. Analysis skills.

• Open customer accounts and process transactions.

• Ensure tellers and staff are in compliance with all bank policies and federal regulations.

• Welcomes incoming customers to the branch.

• Delivered exceptional service by identifying customer needs and financial solutions. Regional Account Specialist

RE/MAX - Atlanta, GA

1995 to 2000

• Responsible for invoicing 75 + re/max regional offices for advertising, management, and or brokers fess.

• Record all accounts payable and receivable transactions. As well as did collections.

• Managed the regional database of new agents and offices.

• Entered monthly commissions in the Regional Monthly Statistics programs for 300 + agents. Education

Business College Certification in AirlineTravel

American Business College - San Diego, CA

August 1979 to September 1980

Skills

• MANAGEMENT (10+ years)

• Participation in the interview and hiring process for all new employees while at Bank of America.

(10+ years)

• Demonstrated professionalism, tact, and diplomacy while working with customers in high pressure situations. (10+ years)

• Answered customer complaints during the peak stress seasons. (10+ years)

• Proven track record of successfully driving strategies, meeting quotas and making deadlines. (10+ years)

• Proven aptitude in a major word processing programs, including Microsoft Excel, Power Point, and Access. (10+ years)

• Consistently received excellent ratings in customer service and from region executives on achieving and exceeding monthly goals. (10+ years)

• Planned and executed all branch audits and surprise employee audits. Analysis skillset. (10+ years)

• Ensured employees and team members remained in compliance with all federal regulations and financial guidelines. (10+ years)

• Assist with the development of new policies and procedures that was implemented to streamline processes and work proficiencies across various departments company wide. SALES AND LEADERSHIP (10+ years)

• Produced a 20% increase in lead generation by introducing new tracking system protocols to sales staff (10+ years)

• Met and exceeded all individual and branch sales referral goals on a monthly basis. (10+ years)

• Proficient in taking projects from concept through implementation. (10+ years)

• Consistently maintain high standards of professionalism, integrity and ethical values. (10+ years)

• Abilitytodiplomaticallyresolvecustomer'scomplaintsonas-needed basis. (10+ years)

• Dedicated high achiever with strong time management, multi-tasking, prioritizing, researching, organizing and planning abilities. (10+ years)

• Accounts Payable (10+ years)

• Accounts Receivable (10+ years)

• Property Leasing (4 years)

• Financial Report Interpretation (10+ years)

• Property Management (4 years)

• Yardi (2 years)

• Management (10+ years)

• Office Management (10+ years)

• QuickBooks (10+ years)

• Account Reconciliation (10+ years)

• General Ledger Accounting (10+ years)

• Financial Statement Preparation (10+ years)

• Bank Reconciliation (10+ years)

• Marketing (10+ years)

• Journal Entries (10+ years)

• Financial Analysis (10+ years)

• Computer literacy (10+ years)

• Sales (10+ years)

• English (10+ years)

• Microsoft Excel (10+ years)

• Merchandising (10+ years)

• Pricing (10+ years)

• Conflict Management (10+ years)

• Fair Housing Regulations (10+ years)

• Microsoft Office (10+ years)

• Customer service (10+ years)

• Profit & Loss (10+ years)

• Forecasting (10+ years)

• Driving (10+ years)

Certifications and Licenses

Certified Payroll Professional

Driver's License

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