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Customer Service Front Desk

Location:
Orlando, FL
Posted:
April 16, 2024

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Resume:

CAREER OBJECTIVES/PROFESSIONAL SUMMARY:

Eager to kickstart my career in event planning, I bring a passion for creating memorable experiences and a knack for exceptional customer service. With no direct experience but a strong desire to learn and excel, I possess outstanding organizational skills and a keen eye for detail. My commitment to ensuring client satisfaction aligns with a proactive approach to problem-solving and adaptability in dynamic environments. I am searching for an opportunity to harness my potential, contribute to a team’s success, and grow within a company that values innovation and quality service. My goal is to become a key asset in the planning and execution of events that exceed expectations.

EDUCATION Graduating May 2024 University of Central Florida

/Rosen College of Hospitality Management

Bachelor’s Degree in Event Management

EXPERIENCE

Rosen Shingle Creek Sept 2022 - Feb 2022 Front Desk Agent

•Created personalize connections with clients to build relationships

•Produced Detail-Oriented check-in for 1,500-room convention hotels

•Provided information to guests about logistics and locations of events

Visit Orlando May 2023 - Aug 2023

Membership Intern

•Delivered logistical support for member events related to Magical Dining including attendee registration and on-site assistance during the event

•Assisted in coordinating with restaurants and venues participating in Magical Dining to ensure they have the necessary promotional materials and support from Visit Orlando

•Acted as a point of contact for members with questions or needing assistance related to their participation in Magical Dining ensuring timely and helpful responses.

•Updated member accounts using SimpleView

IAAPA Aug 2023 - Nov 2023

Member and Education Intern

•Played a pivotal role in the coordination and execution of the IAAPA Expo

•Assisted planning, setup, for end day of event activities, ensuring a smooth, successful experience for the speakers, and attendees.

•Acted as a liaison between the event organizers and keynote speakers.

•Coordinated schedules, ensured speakers were fully briefed on the event layout and timing.

•Worked with industry experts and speakers to organize their participation in educational sessions, ensuring content aligns with the event’s objectives and attendee needs.

Hello Florida Dec 2024 - Present

Human Resource Intern

•Assist with the recruitment process by identifying candidates, conducting reference checks, and issuing employment contracts.

•Support the HR team in maintaining employee records, both in paper form and electronically.

•Help with the implementation and administration of HR policies and procedures.

•Facilitate the onboarding process for new hires, including preparing welcome packs and organizing orientation sessions.

•Assist in the coordination of training sessions and workshops.

•Handle confidential information with discretion and in compliance with data protection regulations.

• Engage with employees for feedback and queries, acting as a point of contact within the HR department.

•Support the performance review process by collecting and summarizing employee evaluations.

•Update and maintain employee benefits, employment status, and similar records.

•Assist in the preparation and analysis of reports relating to various HR metrics.

Skills Certifications Student Activities

Cvent Hootsuite Platform Rosen Casino Club

Vista Social Media Marketing Coffee Club

Emp Trust Social Media HubSpot Peer Mentor Outreach



Contact this candidate