Customer Service Medical Receptionist
Resume:
Samantha Schark
Zephyrhills, FL *****
********.******@******.***
Driven, dependable, hard working individual seeking to combine professional skills and medical education to secure employment within an innovative healthcare organization. Compassionate and energetic professional with a track record of providing excellent customer service desiring to contribute to day-to-day operations within a dynamic healthcare organization. Dedicated, independent and motivated customer service professional seeking to provide attentive, highly professional service for a dynamic healthcare provider.
• Proficiencies: MS Excel; MS Word; MS PowerPoint; Typing Speed: 48WPM
• Skills: Written and verbal communication (letters, emails, presentations, face-to-face communications); Decision-making skills; Problem solving skills; Time management skills; Dependable
• Honors/Awards: Ultimate Medical Academy Honor Roll
• Associates Degree HS Office & Billing Specialist Authorized to work in the US for any employer
Work Experience
Medical Receptionist/Referral Coordinator
Professional Health Care of Pinellas - Zephyrhills, FL March 2022 to Present
• Respond to voice messages
• Check in and Out
• In charge of sending and receiving faxes
• Making sure faxes are answered in properly manor
• Getting requested Doctors signatures from other providers
• Handling all DME
• Scanning in all new patient paper work online or in person
• Checking insurances
• Answering incoming calls
• Setting new patient appointments and established patients
• Prepare script orders all non medication
• Taking co-pays and any other out of pocket expenses
• Handle referrals cold calling to make appointments
• Pre-make the months time slots for patients
• Assigning patients to proper specialists
• Get all information together to send to insurance companies
• Manage getting all office notes, diagnostics, hospital visit any other information scanned and placed in proper places in charts
Check In Receptionist
Premier Heart & Vascular Center - Tampa, FL
December 2020 to July 2022
scheduling appointments, checking patients in and answering phone calls and emails. Maintaining patient files. Scanning in patients doctor's visit into patient files through Eclinicals. Customer service representative/bartender
Pj's Sports Bar - Tampa, FL
July 2019 to March 2021
• Mixing beverages using an extensive range of ingredients including liquor, bitters, soda, water, sugar, and fruits.
• Taking beverage orders from customers or wait staff and serving drinks as requested, paying extreme attention to detail.
• Satisfying patron requests in a timely manner.
• Mix traditional and creative cocktails.
• Process payment from customers.
• Clean glasses and bar utensils.
• Make suggestions based on customer tastes and preferences.
• Record and balance cash receipts and prepare cash deposits. Server/Bartender
Uncle Neds Restaurant - Plant City, FL
January 2014 to September 2019
* Evaluated employees' job performance and conformance to regulations and recommended appropriate personnel action
* Trained or instructed employees in job duties or company policies or arranged for training to be provided
* Discussed job performance problems with employees to identify causes and issues and to work on resolving problems
* Implemented corporate or departmental policies, procedures, and service standards in conjunction with management
* Interpreted and communicated work procedures and company policies to staff
* Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
* Recruited, interviewed, and selected new employees
* Reviewed records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance Waiter/Waitress
The Jerk Hut - Tampa, FL
July 2009 to June 2013
* Assisted in providing customer service and ultimate dining experience for guests
* Collected payments from patrons, processed credit card transactions, handled cash and used Point of Sale system
* Provided efficient and effective communication with other kitchen and bar staff
* Resolved customer complaints and mediated customer issues efficiently
* Served food and beverages to patrons accurately and efficiently
* Took food and beverage orders from patrons and entered them accurately into computer system for kitchen/bar staff
* Used sales techniques to increase food and beverage revenue Waiter/Waitress
Uncle Neds - Plant City, FL
November 2006 to July 2009
* Advised patrons of daily specials and provided appropriate responses to menu inquiries
* Assisted in providing customer service and ultimate dining experience for guests
* Collected payments from patrons, processed credit card transactions, handled cash and used Point of Sale system
* Ensured the table stayed clean throughout the meal
* Provided efficient and effective communication with other kitchen and bar staff
* Resolved customer complaints and mediated customer issues efficiently
* Served food and beverages to patrons accurately and efficiently
* Took food and beverage orders from patrons and entered them accurately into computer system for kitchen/bar staff
Education
Associate of Science degree in Health Sciences
Ultimate Medical Academy - Clearwater, FL
October 2019 to March 2021
High school diploma or GED
Moore-Mickens Education Center - Dade City, FL
2013 to 2013
Skills
• Medical Practice Management Systems
• Medical Terminology
• Medical Records
• HIPAA Compliance
• Insurance Verification
• Insurance Claim Processing
• Reimbursement Processing
• Revenue Cycle Management
• Medicare / Medicaid Government Payers
• Third Party Payers
• CPT & ICD-10 Coding
• Medical Billing
• Medical Office
• Medical Administrative
• Patient Registration
• Data Entry
• EMR Systems
• ICD-9
• Medical Coding
• Live chat
• Communication skills
• Customer service
• Computer literacy
• Medical office experience
• Cashiering
• Clerical experience
• Medical Scheduling
• ICD Coding
• Windows
• EHR systems (1 year)
• Microsoft Outlook
• Microsoft Word
• English
• Phone etiquette
• Computer skills
• Serving
• Hospitality
• Restaurant experience
• Patient Care
Certifications and Licenses
Bartender License
Food Handler Certification
Assessments
Sales skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Front desk agent (hotel) — Proficient
September 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Food service: Customer situations — Proficient
July 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Administrative assistant/receptionist — Proficient September 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Cooking skills: Basic food preparation — Proficient July 2022
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Medical receptionist skills — Proficient
June 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Filing & organization — Proficient
August 2020
Arranging and managing information or materials using a set of rules. Full results: Proficient
Bartending — Proficient
March 2020
Understanding, pouring, and mixing drink orders
Full results: Proficient
Medical terminology — Proficient
April 2022
Understanding and using medical terminology
Full results: Proficient
Retail customer service — Proficient
September 2022
Responding to customer situations in a retail setting Full results: Proficient
Call center customer service — Proficient
December 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Work motivation — Proficient
August 2020
Level of motivation and discipline applied toward work Full results: Proficient
Call center customer service — Proficient
July 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient December 2020
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Customer service — Proficient
May 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Kristen Ryan NP-C 630-***-****
Tina Pope LPN Office manager 850-***-****
Ashley Carr General Manager 813-***-****
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