Samantha Schark

Zephyrhills, FL *****

ad415p@r.postjobfree.com

+1-813-***-****

Driven, dependable, hard working individual seeking to combine professional skills and medical education to secure employment within an innovative healthcare organization. Compassionate and energetic professional with a track record of providing excellent customer service desiring to contribute to day-to-day operations within a dynamic healthcare organization. Dedicated, independent and motivated customer service professional seeking to provide attentive, highly professional service for a dynamic healthcare provider.

• Proficiencies: MS Excel; MS Word; MS PowerPoint; Typing Speed: 48WPM

• Skills: Written and verbal communication (letters, emails, presentations, face-to-face communications); Decision-making skills; Problem solving skills; Time management skills; Dependable

• Honors/Awards: Ultimate Medical Academy Honor Roll

• Associates Degree HS Office & Billing Specialist Authorized to work in the US for any employer

Work Experience

Medical Receptionist/Referral Coordinator

Professional Health Care of Pinellas - Zephyrhills, FL March 2022 to Present

• Respond to voice messages

• Check in and Out

• In charge of sending and receiving faxes

• Making sure faxes are answered in properly manor

• Getting requested Doctors signatures from other providers

• Handling all DME

• Scanning in all new patient paper work online or in person

• Checking insurances

• Answering incoming calls

• Setting new patient appointments and established patients

• Prepare script orders all non medication

• Taking co-pays and any other out of pocket expenses

• Handle referrals cold calling to make appointments

• Pre-make the months time slots for patients

• Assigning patients to proper specialists

• Get all information together to send to insurance companies

• Manage getting all office notes, diagnostics, hospital visit any other information scanned and placed in proper places in charts

Check In Receptionist

Premier Heart & Vascular Center - Tampa, FL

December 2020 to July 2022

scheduling appointments, checking patients in and answering phone calls and emails. Maintaining patient files. Scanning in patients doctor's visit into patient files through Eclinicals. Customer service representative/bartender

Pj's Sports Bar - Tampa, FL

July 2019 to March 2021

• Mixing beverages using an extensive range of ingredients including liquor, bitters, soda, water, sugar, and fruits.

• Taking beverage orders from customers or wait staff and serving drinks as requested, paying extreme attention to detail.

• Satisfying patron requests in a timely manner.

• Mix traditional and creative cocktails.

• Process payment from customers.

• Clean glasses and bar utensils.

• Make suggestions based on customer tastes and preferences.

• Record and balance cash receipts and prepare cash deposits. Server/Bartender

Uncle Neds Restaurant - Plant City, FL

January 2014 to September 2019

* Evaluated employees' job performance and conformance to regulations and recommended appropriate personnel action

* Trained or instructed employees in job duties or company policies or arranged for training to be provided

* Discussed job performance problems with employees to identify causes and issues and to work on resolving problems

* Implemented corporate or departmental policies, procedures, and service standards in conjunction with management

* Interpreted and communicated work procedures and company policies to staff

* Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes

* Recruited, interviewed, and selected new employees

* Reviewed records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance Waiter/Waitress

The Jerk Hut - Tampa, FL

July 2009 to June 2013

* Assisted in providing customer service and ultimate dining experience for guests

* Collected payments from patrons, processed credit card transactions, handled cash and used Point of Sale system

* Provided efficient and effective communication with other kitchen and bar staff

* Resolved customer complaints and mediated customer issues efficiently

* Served food and beverages to patrons accurately and efficiently

* Took food and beverage orders from patrons and entered them accurately into computer system for kitchen/bar staff

* Used sales techniques to increase food and beverage revenue Waiter/Waitress

Uncle Neds - Plant City, FL

November 2006 to July 2009

* Advised patrons of daily specials and provided appropriate responses to menu inquiries

* Assisted in providing customer service and ultimate dining experience for guests

* Collected payments from patrons, processed credit card transactions, handled cash and used Point of Sale system

* Ensured the table stayed clean throughout the meal

* Provided efficient and effective communication with other kitchen and bar staff

* Resolved customer complaints and mediated customer issues efficiently

* Served food and beverages to patrons accurately and efficiently

* Took food and beverage orders from patrons and entered them accurately into computer system for kitchen/bar staff

Education

Associate of Science degree in Health Sciences

Ultimate Medical Academy - Clearwater, FL

October 2019 to March 2021

High school diploma or GED

Moore-Mickens Education Center - Dade City, FL

2013 to 2013

Skills

• Medical Practice Management Systems

• Medical Terminology

• Medical Records

• HIPAA Compliance

• Insurance Verification

• Insurance Claim Processing

• Reimbursement Processing

• Revenue Cycle Management

• Medicare / Medicaid Government Payers

• Third Party Payers

• CPT & ICD-10 Coding

• Medical Billing

• Medical Office

• Medical Administrative

• Patient Registration

• Data Entry

• EMR Systems

• ICD-9

• Medical Coding

• Live chat

• Communication skills

• Customer service

• Computer literacy

• Medical office experience

• Cashiering

• Clerical experience

• Medical Scheduling

• ICD Coding

• Windows

• EHR systems (1 year)

• Microsoft Outlook

• Microsoft Word

• English

• Phone etiquette

• Computer skills

• Serving

• Hospitality

• Restaurant experience

• Patient Care

Certifications and Licenses

Bartender License

Food Handler Certification

Assessments

Sales skills — Proficient

August 2020

Influencing and negotiating with customers

Full results: Proficient

Front desk agent (hotel) — Proficient

September 2022

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient

Work style: Reliability — Proficient

December 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Food service: Customer situations — Proficient

July 2022

Identifying and addressing customer needs in a food service setting Full results: Proficient

Administrative assistant/receptionist — Proficient September 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Cooking skills: Basic food preparation — Proficient July 2022

Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient

Medical receptionist skills — Proficient

June 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Filing & organization — Proficient

August 2020

Arranging and managing information or materials using a set of rules. Full results: Proficient

Bartending — Proficient

March 2020

Understanding, pouring, and mixing drink orders

Full results: Proficient

Medical terminology — Proficient

April 2022

Understanding and using medical terminology

Full results: Proficient

Retail customer service — Proficient

September 2022

Responding to customer situations in a retail setting Full results: Proficient

Call center customer service — Proficient

December 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer focus & orientation — Proficient

December 2021

Responding to customer situations with sensitivity Full results: Proficient

Work motivation — Proficient

August 2020

Level of motivation and discipline applied toward work Full results: Proficient

Call center customer service — Proficient

July 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient December 2020

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Customer service — Proficient

May 2020

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Kristen Ryan NP-C 630-***-****

Tina Pope LPN Office manager 850-***-****

Ashley Carr General Manager 813-***-****

Contact this candidate