Ambra Letner

Customer Service Associate/Representative

Big Sky, MT

ad415g@r.postjobfree.com

+1-406-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Office Associate

The Wick Theatre - Boca Raton, FL

December 2018 to June 2020

Responsibilities: Greeting guests upon arrival. Making sure their needs are met as to where they're seating for the live show. Signing them up and giving them the right information about the up coming shows.

Dining Responsibilities: Greet them to their table and give them our specials. Take our guests orders, and make sure their ready in time for the show.

Cutomer Service Representative

Life Time Athletic - Boca Raton, FL

January 2016 to January 2018

A Luxury Athletic Resort across the nation that provides all different services for their members and guests.

Responsibilities: Greets and admits members and guests into the club by scanning their membership cards and responding to messengers regarding their membership account. Enters sales transactions for member's, including program, service, and payments. Processing member paperwork, including address changes, and electronic funds transfers. Answers Club phone to assist with members and guests inquiries. Customer Service Representative

Reed Transportation - Boca Raton, FL

2010 to 2017

Boca Raton, FL (2010-2017)

Medium size transportation provider with multiple large accounts. Responsibilities: Customer Service Representative. Order entry, processing purchase orders, processing customer invoices and credit memos, tracking customer shipments, processing credit card payments, processing ACH payments to a large fleet of drivers. Server

MAX'S GRILLE - Boca Raton, FL

2005 to 2009

Fine dining restaurant

Responsibilities: Greeting guests, taking customer orders, menu knowledge, ordering inventory based on past consumption, great knowledge of POS System, coordinate special events. Assistant

Law Office of Ross Gelfand - Roswell, GA

2003 to 2005

Debt collection-collection attorney

Responsibilities: Filing claims, organizing and maintaining paperwork, answering phone calls, data collections.

Cashier and customer service associate

Costco, Inc - Kennesaw, GA

2001 to 2004

Responsibilities: Diverse enough to be reassigned to other and all areas of need.

(Deli, Seafood, Bakery, Member Services)

Education

High school or equivalent in Dance

Kennesaw State University - Kennesaw, GA

2002 to 2003

General Studies

Blair High School - Blair, NE

2001

Ged

High School Ged

Skills

• EXCEL (10+ years)

• OUTLOOK (10+ years)

• WORD (10+ years)

• Customer Care (10+ years)

• Customer Support (10+ years)

• Call Center

• Time Management

• Front Desk

• Order Entry

• Restaurant Experience

• Event Planning

• English

• Microsoft Powerpoint

• POS

• Computer Skills

• Personal Assistant Experience

• Office Management

• Hospitality

• Customer Service (10+ years)

Certifications and Licenses

Food Handler Certification

Assessments

Customer focus & orientation — Proficient

August 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

• Able to thrive in a high paced environment

• Accurately multitask

• Keep a clean workspace and professional appearance

• Strong organizational ability

• Work well with teams

• Excellent communication and interaction skills

• Recognized for ability to learn and apply knowledge quickly and effectively

• Proven success in customer satisfaction.

• High affinity to get along with and love all types of animals

• Hard working with attention to detail is a priority COMPUTER SKILLS

• Word

• Excel

• Outlook

• Microsoft platforms

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