Cell Phone Repair Technician

Work History Contact

Skills

Daniel Miller

Focused on performing high-quality repair service work on different types of cellular devices. Highly motivated, analytical and productive with strong history of meeting production goals and satisfying customers. Good troubleshooting and problem-solving skills. Cell Phone Repair Technician

IFixAndRepair, Knoxville, TN

Removed, fixed and replaced components such

as LCD screens, home buttons and charging ports.

Erased user data, debugged application issues

and refurbished devices for resale.

Repaired dozens of game consoles, monitors,

desktops, laptops, etc.

Completed quality and fraud inspections on cell

phones.

De-soldered and re-soldered connections

between parts and motherboard.

Installed and configured new devices and system

components.

Organized and detail-oriented with a strong work

ethic.

2023-01 -

Current

Store Manager

Cricket Wireless, Jefferson City, TN

Managed inventory control, cash control, and

store opening and closing procedures.

Completed point of sale opening and closing

procedures.

Managed store employees successfully in

fast-paced environment through proactive

communication and positive feedback.

Set effective store schedules based on forecasted

customer levels, individual employee knowledge,

and service requirements.

Promoted team collaboration, performance, and

2020-03 -

2023-01

Address

Knoxville, TN 37920

Phone

574-***-****

E-mail

ad4150@r.postjobfree.com

Troubleshooting skills

Excellent

MS Office

Excellent

Problem-Solving

Excellent

Drawer management

Excellent

Customer Relations

Excellent

Point-of-sale system

operation

Excellent

Stocking and replenishing

Excellent

efficiency by fostering healthy environments

focused on mutual success.

Rotated merchandise and displays to feature new

products and promotions.

Reconciled daily sales transactions to balance

and log day-to-day revenue.

Supervised guests at front counter, answering

questions regarding products.

Maintained proper product levels and inventory

controls for merchandise and organized backroom

to facilitate effective ordering and stock rotation. Developed and implemented successful staff

incentive programs to motivate employees.

Tracked employee attendance and punctuality,

addressing repeat problems quickly to prevent

long-term habits.

Negotiated price and service with customers and

vendors to decrease expenses and increase profit.

Apple Specialist

Kelly Connect, Remote

Resolved service and technical problems for

customers by asking clear and specific questions.

Offered excellent customer service by actively

listening to customers' needs and empathically

discussing solutions.

Managed call flow to respond to technical

support needs of customers.

Maintained up-to-date knowledge of product and

service changes.

Followed up with customers about resolved issues

to maintain high standards of customer service.

Recommended, selected and helped locate and

obtain out-of-stock product based on customer

requests.

Increased efficiency and performance by

monitoring team member productivity and

providing feedback.

2018-02 -

2020-03

Written and verbal

communication

Excellent

Education

High School Diploma

Gatlinburg Pittman High School - Gatlinburg, TN

2009-08 -

2013-05

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