CEDRIC HARRIS

ADDRESS: **** ****** ***** ******, **

EMAIL: ad414f@r.postjobfree.com

Dear Hiring Manager

-Results

-Outstanding Sales Ability

-Creative and Motivational

-Excellent Customer Service Skills

I am interested in acquiring a position within your company. As evident on my resume, I am results oriented and driven to succeed. I have worked diligently to gain the knowledge, skills and abilities required to become a successful manager in this industry. My ability to deal effectively with people of different cultures and various social and economic backgrounds makes me an excellent candidate to help your organization achieve its' objectives.

In addition, my strength lies in my ability to effectively communicate the goals and objectives of the company to both coworker and customers. Also, my ability to implement motivational strategies and build employee morale will ensure the department goals are achieved.

If you should find that my knowledge, skills and abilities mesh well with your company's objectives, please contact me at 973-***-****. I look forward to assisting your company in meeting its' objectives.

Sincerely,

Cedric Harris

CEDRIC HARRIS

OBJECTIVE

To obtain a position within management where I can exploit my knowledge, interpersonal skills, and motivate associates to reach their highest potential while accomplishing the company’s goals.

WORK OF EXPERIENCE

April-2012- Present PRMG Residential Lending Woodbridge, NJ

Sales Manager/New Hire Facilitator

Market and promote strategies that attract new business, promoting a broad spectrum of mortgage products including but not limited to government, conventional, home equity and additional products within an assigned geographical area.

Network and build community relations, promoting PRMG Mortgage to real estate agents, builders, developers, financial planners/CPAs, attorneys and other referral sources.

Involved in a variety of initiatives and activities supporting our full-service mortgage company that originates, acquires, markets and services residential loans.

Hire and train new loan officers to acquire new business by developing new relationships to obtain referral business

Manage customers through the entire loan process, from data collection and analysis through loan conclusion; and maintaining positive client relationships.

Collect and analyze information regarding customer income, assets, investments and debts to include multifaceted or complex borrowers

Presenting the advantages and disadvantages of different financial products to determine the best products to meet the customer’s needs and financial circumstances

Manage the customer through the entire loan process by setting expectations, taking applications, and, attend purchase closings.

Nov 2010- April-2012 Wells Fargo Bank Wall, NJ

Store ManagerII

Serve customers total financial freedom while offering products and services to help customers reach their short term and long term financial goals.

Accountable for meeting and exceeding all performance objectives related to sales, service and partner referrals.

Responsible to develop an implementation plan and execute an effective contact strategy to acquire new companies and deepen and expand existing relationships.

Develop prospects by identifying qualified leads, securing appointments, making consultative sales calls, and converting new clients.

Develop and administer budgets, business development goals and objectives, staffing models, schedules and performance standards.

Responsible for running a balanced business between operations, sales, and customer service.

Hire new employees while developing existing employees to offer products and services that meet customers’ financial needs.

Create career development plans to promote existing employees to advance in careers.

Accountable for the store to reach and exceed sales goals while coaching bankers, tellers, and service managers to exceed their personal goals.

July 2007- Nov-2010 Wells Fargo Financial New Castle, DE

Store Manager I/New Hire Facilitator

Read and understand credit reports in full detail, explain revolving usage, fico score, and credit availability. Understand underwriting policies, and comprehend loan-pricing grids.

Utilize referrals and company sales leads to offer clients a variety of financial loans which include: home refinance loans for home improvements, debt consolidation, cash out, or shorter term on mortgage. Auto installment loans for debt consolidations, interest rate reduction, and cash out. Provide personal installment loans for payment relief on overall debt.

Work with new hires on the phone and in person throughout the credit application and approval process. Create sales plans for total debt consolidation

Build rapport with clients to understand their long and short term financial goals accommodate that into restructuring their debt to become debt free along with keeping their budget the same

Review income documents such as pay stubs, tax returns, pensions, social security and child support to make sure clients budget for loans

Order and review real estate appraisal’s to ensure accurate house values.

Help struggling employees reach their goals by motivating, inspiring, and leading by example.

In charge of auto production for the Lionhood District. Hold employees accountable for their results by holding conference calls to explain production.

Come up with incentive contest to help struggling branches overcome the auto sale.

Sept 2006-July 2007 Bank of America Dover, DE

Senior Account Manager/Priority Department

Service premier banking clients to resolve customer questions and/or concerns dealing with credit card.

Handle most profitable VIP client accounts to promote credit card usage and balance transfer sales.

Communicate with banking centers to solve complicated questions regarding client’s credit card accounts.

Top Sales Person 3 months straight (Jan-Mar)

July 2006-Sept 2006 Bank of America Brea, CA

New Hire Improvement Coach/Facilitator

Trained new hire employees of job procedures in the credit card industry.

Transitioned existing employees from other business areas to credit card.

Transitioned existing employees to business system changes from Frontier, TSYS to MBNA TSS.

May 2004-2005 Bank of America Dover, DE

Senior Account Manager

Facilitated unit/area managers of new products and services provided with merger i.e. gold option and business card.

Participated in the pilot program transition from Bank of America to MBNA TSS Systems.

Listened and provided feedback to account specialists to ensure department goals were achieved.

Sept 1998-2004 MBNA America Dover, DE

Assistant Manager/Telesales

Developed account specialist knowledge of products and services to build confidence in their sales delivery.

Assisted account specialists with effective marketing techniques to handle negative responses.

Encouraged excellent sales performance through creative motivational and morale-building incentives.

EDUCATION

Sept 1998-2002 Delaware State University Dover, DE

B.A…, Communications GPA 3.25 Graduated with honors.

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