Susan (sUe) Minardo

Harrisburg, PA

Authorized to work in the US for any employer

Work Experience

Team Member

Burger King- RFG - Harrisburg, PA

February 2024 to Present

I was incharge of giving Excellent customer Service Doing drive thru collecting payments and Asking about the Royal Perks Rewards, program Cleaning the restaurant itself

Taking Customer service Orders

Maintaining of Stock

Dining room Maintenance

And any other Duties I had to do assigned.

Warehouse Associate

Home goods - Carlisle, PA

April 2023 to July 2023

I Mobilized and maneuvered in the warehouse Alot while handling Furniture and Appliances shipping them into the Trucks and putting merchandise down for Outbound. I prepared Pallets for the bed Mattresses

I boxed up other equipment In Boxes..

Breakfast Attendant

Residence Inn by Marriott - Carlisle, PA

October 2022 to March 2023

1. Was incharge of stocking up the beverage cooler 2. Setting up breakfast Cereals milk breads muffins bananas pastries and waffle maker etc 3. Putting out plates napkins silverware cups

4. Making coffee

5. Putting on the juice machine

6. Taking out the trash

7. Cleaning up the dining room

Server/Waiter

Arooga's Grille House and Sports Bar - Harrisburg, PA October 2020 to March 2022

Was incharge of guests orders

Running food to tables

Prepping drinks and appetizers

Cleaning tables, running the POS register

Giving amazing friendly guest service

Taking food orders

Clerical Assistant

Kelly Temporal Services - Mechanicsburg, PA

March 2021 to January 2022

I was incharge of creating database reports and spreadsheets for maintenance reasons I was in charge of typing up discharges and weekly to monthly, productivity reports and progress Making phone calls, answering phone calls

Scheduling appointments for clients

Calling up clients for reminder appointments, when there appointments were coming up three days early . And Any other assigned Tasks or Duties I had to do Team Member

Burger King - Mechanicsburg, PA

June 2020 to August 2021

Mainly on drive thru and taking orders and incharge of the cash drawer also doing dishes and cleaning the back kitchen... cleaning bathrooms.

Line Cook/Prep Cook

Friendly's - Camp Hill, PA

March 2020 to June 2021

I did the line cooking/ prepping

Inventory and stocking

I made sure all the food was processed and thawed out every morning I cleaned, I sauteed food

Kept the kitchen nice,, and clean

Manufacturing Operator I

The AMES Companies, Inc - Camp Hill, PA

February 2021 to April 2021

I was incharge of Making handmade shovels... and Glueing the handlebars together. Broom sweeping. And keeping my Area completely free. Of debri and Dust particles Housekeeping/Laundry

Best Western Inn & Suites - Carlisle, PA

April 2018 to April 2020

Was mainly incharge of cleaning rooms vacuuming and sweeping sanitized the bathrooms toilet seat sinks etc

Took trash out

Sprayed disinfectant

Made the beds took dirty sheets and blankets off

Stocked up towels wash cloths, soap shampoo conditioner lotions etc tissue box Dusted the drapes and TV cleaned out the fridge well etc Swing Shift Manager

McDonald's - Mechanicsburg, PA

August 2015 to July 2017

1. Was incharge of training new employees

2. Inventory safe and cash handle control

3. Serv safe certified

4. Took drive thru and front counter

5. Reported to the GM for any outside duties or concerns 6. Handled all customer complaints as required in an orderly fashioned . 7. I worked in the kitchen also

Customer Service Associate/Sales

Sprint Store by Wireless Lifestyle - Mechanicsburg, PA May 2016 to June 2017

I competed in Sales and recognition. Made as many sales as I could within my day. Each shift was different . I made sure I made at least 15 sales a day... To meet My quota. I expressed what we have In stock and I also tried too get customers too upgrade their cell phones. And I would always achieve the best I could, making customers number one when they came into the store

• Provided assistance to clients

• Answered phone and assisted customers with changes

• Maintained up-to-date knowledge of customer accounts

• Scheduled reservations for customers

• Inventoried stock

• Operated the cash drawer

• Explained products and benefits

• Confirmed payments, refunds, etc.

• Provided excellent technical support

Logistics Coordinator

Toys 'R' Us - Mechanicsburg, PA

April 2014 to August 2016

I was in charge of all inbound and outbound delivery's.. making sure that all paperwork was received and reviewed correctly, marked, checked off, was completed accurately, and kept in order All paperwork for shipment thoroughly reviewed Documented in it's right files I processed out going shipments I moved up from front end customer service into the warehouse area, after I had applied for the position, part because I mainly showed potential growth hard-work and learned my job very well. I basically lead the back of the store warehouse at the time. And I picked up boxes weighing up to 50 lbs.. I used a RF scanner, etc. In Home Caregiver

Private Home & Personal Care - Lehigh County, PA

August 2015 to May 2016

1. I was in charge of personal care with my family member. My uncle George . 2. I helped him prepare his meals, and gave him his medicine (s) and I helped him draw himself a bath washed him off, i helped clean his bed sheets and blankets weekly 3. I helped him buy groceries etc and pay his utilities 4. I washed his clothes, cleaned the house

5. And any other non sequential duties I had too administer Shift Supervisor

Starbucks - Camp Hill, PA

September 2013 to February 2015

I held the same responsibilities as above with McDonald's. Was incharge of allot of employees

I was incharge of HANDLING the schedule

Took control of the safe and inventory

Handled all customer service calls/and complaints

Resolved all issues in a professional manner etc

Customer Service Associate

Giant foods - Mechanicsburg, PA

September 2010 to May 2014

Gave satisfactory Customer services

To all guests all of the time.

Handled customer complaints

Operated the lottery machine Too

I got 1 commendation once for rewarding customer service excellence and always being polite professional and understanding. Never giving A hard Time. Package Handler

UPS - Harrisburg, PA

April 2008 to April 2010

• was incharge Of ROS scanning and Utilizing the packages in to different sections of the grid line chain, scanning The PC Bar code and putting different sized packages Onto the guard belt for shipment out of the area Putting boxes and unloading boxes into trailers Sweeping and Getting rid of free Debri.Handling customers concerns when there's A return process.Putting merchandise into Packed boxes and Taping the box up to be shipped out

Banquet Server

Essex house retirement senior living - Lemoyne, PA May 2008 to July 2009

I was incharge of Bringing food and drink beverages too the Tables and preparing everything in orthodox according too the Way it needs to be done. And serving Dinner And Lunch to the senior citizen folks... Cleaning And sweeping too as well .

I

Education

Some college in Nursing

Ultimate Medical Academy-Tampa - Tampa, FL

June 2018 to January 2019

Some college in Medical Billing & Coding

University of Phoenix-Online Campus - Harrisburg, PA April 2008 to April 2009

High school diploma

Cedar Cliff High School - Camp Hill, PA

August 2004 to June 2007

Skills

• Food Handling

• Food Preparation

• Cleaning Experience

• Cooking

• Food Service

• Kitchen Experience

• Merchandising

• Host/Hostess

• Retail Sales

• Busser

• Culinary Experience

• Food Safety

• Banquet Experience

• Serving Experience

• POS

• Food Production

• Cashiering

• Restaurant Experience

• Packaging

• Microsoft Powerpoint

• Serving

• Customer service

• Customer support customer service medical center

• Customer service

• Medical coding

• Guest services

• Coffee Experience

• Restaurant experience

• Supervising experience

• Leadership

• Shift management

• Cash handling

• Serving

• POS

• Food handling

• Cash register

• Retail sales

• Sales

• Cooking

• Microsoft Word

• Microsoft Excel

• Computer skills

• Time management

• Hospitality

• Communication skills

Languages

• Italian - Intermediate

Awards

Commendation

February 2018

It was an award for all my hardworking effort at McDonald's for all the times I served the public And Worked over time and holiday over time. And made no Attitude about it.. I helped out When needed. And it said "Hardworking employee we appreciate You" Certifications and Licenses

Driver's License

ServSafe

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