KERRIEL VINCENT

Plant City, FL *****

ad413l@r.postjobfree.com

+1-863-***-****

My objective is to live life without worries from financial struggles, I would like to pay off my car and eventually get a house. I would like to travel the world. I am very independent and reliable and strive to get all the things I want out of life with hard work and dedication. Work Experience

Shift Supervisor

Results CompaniesCX

June 2019 to Present

• My responsibility with this job was to make sure the member account is accurate with demographics, billing and etc… I also made sure the member is able to get their medicine. I made sure the member claims were processed correctly. I sent out medication and over the counter products, I did that for 3 years until I became a supervisor, November will make a full year of being a supervisor with Results CX, my daily and weekly duties consists of making sure my advocates are well taken care of because if my advocates are taken care of, the Member’s are taken care of and everything else will fall into place, I start my morning off with saying good morning to my team, and checking their time and editing it to ensure that they are getting their full pay, I input their hours they worked, when they were late, absent or left in a tracker to keep track of their attendance. I also keep track of their auxes to make sure that they are always in the right aux, as well as answer any questions that maybe in the teams chat. I attend meetings with the operation managers as well as the site director to ensure that we are maintaining the client goals that are set forth. I motivate my team so that it would inspire them to do their very best everyday. I feel out forms for my advocates, I get documents and correspondence printed for them and I always attend to my advocates whenever they may need. February 2019 to July 2019

My duties was to get people to get a lower rate on their electric bill

(Research Assistant)

American Directions Research Group

February 2016 to June 2019

My job was to gather the opinions of people all over the world and gathering the data by doing surveys for the clients.

· The department of utilities expense reduction (Sales Associate) Education

St Gregory High School

Skills

• Shift Management

• Supervising Experience

• Customer service

• Customer support

• Custodial experience

• Computer skills

• IT

• Call center

• Technology management

• English

• Microsoft Excel

• Microsoft Word

• Microsoft Powerpoint

• Microsoft Outlook

• Social media management

• Communication skills

• Research

• Supervising experience

• Shift management

• Data entry

• Organizational skills

• Administrative experience

• Microsoft Office

• Typing

• Financial concepts

• Problem management

• Medical terminology

• Sales

• Phone etiquette

Certifications and Licenses

Driver's License

April 2017 to March 2026

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