Tammy McDade

ad413i@r.postjobfree.com 512-***-**** Austin, TX

SUMMARY

Dedicated professional with 32 years of administrative experience at The University of Texas at Austin, seeking a Remote Customer Service Representative role. Expert in accounts payable, vendor communications, and travel reimbursements, ensuring efficient and accurate financial processing. Adept at providing exceptional support, managing office inventory, and handling client inquiries, poised to deliver outstanding remote customer service. WORK EXPERIENCE

Diversity Solutions Austin

Remote Customer Service Representative Aug 2023 - Mar 2024 The University of Texas at Austin Austin, TX

Senior Administrative Associate Oct 1989 - Dec 2017

• Managed financial transactions, including faculty, staff, and student reimbursements, ensuring accurate account coding and timely vendor payments.

• Executed travel authorizations and reimbursements for various university stakeholders, maintaining compliance with institutional policies.

• Processed bi-weekly payroll for student employees, contributing to the efficient operation of the department.

• Oversaw purchasing activities through UT Market, addressing departmental and research group requisitions, and coordinating with vendors on order fulfillment.

• Facilitated HR processes for hourly student employees, from position creation to assignment management, improving workforce integration.

Administrative Assistant Mar 1985 - Oct 1989

• Managed multi-line phone system, addressing inquiries from clients, vendors, and the public, ensuring clear communication and prompt resolution of requests.

• Delivered clerical support to staff by handling tasks such as photocopying, faxing, and organizing files, contributing to efficient office operations.

• Oversaw the coordination of outgoing shipments and courier deliveries, guaranteeing timely and accurate distribution of packages to customers.

• Maintained inventory levels by ordering office supplies as needed and upheld the cleanliness of the reception area to create a welcoming environment for all visitors. EDUCATION

Anderson High School

High School Diploma, N/A

Austin, TX

1983

CERTIFICATIONS

Continuing Education Certification in Effective Communication Dec 2017 SKILLS

Data Management • Budgeting and Finance • Strong Verbal Communications • Extremely Organized • Self-Motivated

• Staff Development • Team Leadership • Types 40 WPM • Effective Communication • Active Listening • Problem-Solving • Empathy • Data Entry • Customer Relationship Management (CRM) Software • Multitasking • Time Management • Adaptability • Technical Proficiency