Eren Salinas

806-***-**** • ad413g@r.postjobfree.com. Lubbock, TX.

SUMMARY

Dedicated esthetician with a passion for skincare and beauty, offering expertise in a wide range of treatments and commitment to enhancing clients’ well being. Backed by 4+ years of management experience, adept at leading teams, optimizing operations, and delivering exceptional customer service. Eager to leverage both esthetic and management skills to provide top spa experiences and drive business success. EDUCATION

Texas College of Cosmetology, Lubbock, Texas

February 2023-November 2023

Cornerstone Christian Academy, Lubbock, Texas.

May 2017-May 2018

CERTIFICATIONS

● Medical Assistant

Vista College, Lubbock, TX

Certified (In progress)

● Chemical Peel

Texas College of Cosmetology, Lubbock, TX

Certified October 2023

● Microdermabrasion

Texas College of Cosmetology, Lubbock, TX

Certified July 2023

● Lucas-Cide

Lucas Products

Certified October 2023

PROFESSIONAL EXPERIENCE

Sales Associate

Vapor Maven, Lubbock, TX

April 2023- Present

● Exceptional interpersonal and communication skills, building rapport with customers and addressing their needs effectively

● Collaborated with sales teams to execute promotional events and marketing initiatives, contributing to a 15% boost in sales.

● Expertise in product knowledge offering in depth information to assist customers in making informed purchasing decisions.

● Diligently maintained a neat and organized sales floor, creating an inviting shopping environment Environmental Service Tech

Covenant Children's Hospital, Lubbock, TX

November 2022-March 2023

● Provided exceptional housekeeping services in a children’s hospital environment, ensuring a clean, safe and comforting atmosphere for young patients and their families.

● Worked closely with nursing and staff to coordinate cleaning efforts, ensuring cleanliness did not interfere with patient care and comfort.

Hampton Inn & Suites

Director of Housekeeping, Lubbock, TX

August 2020-February 2021

● Directed and managed the housekeeping department, overseeing a team of 5 staff members, setting departmental goals, and developing strategies to ensure the highest standards of cleanliness and guest satisfaction.

● Managed housekeeping supplies and equipment, optimizing inventory levels and reducing waste, resulting in a cost savings of 15% annually.

● Collaborated with other departments to ensure seamless guest experiences and resolve any housekeeping related issues promptly.

Office Manager

FUS t-shirts, Lubbock, TX

March 2020-July 2020

● Managed a remote team of customer service representatives, ensuring their productivity training and motivation to maintain high customer satisfaction.

● Oversaw the day to day operations of the online store, including order processing, inventory control, and fulfillment logistics.

● Managed the online stores financial transactions including payment processing, budgeting and cost analysis. resulting in improved financial efficiency.

Team Member

Whataburger Restaurants LLC - Lubbock, TX

November 2019- March 2020

● Demonstrated meticulous attention to detail when taking and preparing customer orders, minimizing order errors and enhancing service quality.

● Provided friendly and efficient service to customers, ensuring a positive dining experience and contributing to a 95% customer satisfaction rating.

● Thrived in a high pressure, fast paced setting, efficiently handling rush hours and maintaining a positive attitude. Branch Customer Service Representative

VXI Global Solutions, Lubbock, TX

March 2019 – August 2019

● Provided exceptional customer support addressing inquiries, resolving technical issues and ensuring a high level of customer satisfaction.

● Successfully resolved complex customer issues, leading to a 20% decrease in service related escalations and improving first call resolution rates.

● Identified opportunities to upsell services and packages, resulting in a 15% increase in sales revenue.

● Maintained accurate and detailed records of customer interaction and service requests, contributing to the data integrity and efficient case management.

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