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Executive Assistant Customer Service

Location:
Baton Rouge, LA, 70802
Posted:
April 16, 2024

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Resume:

SHARONNE R. HILL

***** ******* ***. ***** *****, LA 225-***-****

PROFILE

An administrative professional with several years of experience supporting C-level executives in the corporate, medical, industry and nonprofit sectors. Excellent customer service experience that includes building relationships with both internal and external clients/customers. Organized with effective communication skills; both verbal and written. Proven team player with the ability to collaborate with people of all levels of an organization.

ROFESSIONAL EXPERIENCE

OUR LADY OF THE LAKE REGIONAL MEDICAL CENTER OCTOBER 2023-PRESENT

Patient Access Representative

•Facilitates welcome and easy access to the facility and is responsible for establishing an encounter for any patient who meets the guidelines for hospital service.

•Ensures that all data entry is accurate, including demographic and financial information for each account.

•Communicates directly with patients and families, physicians, nurses, insurance companies, and third party payers.

•Insurance verification, and authorization for services; collections for all patient portions including prior balances; and balancing of cash at shift end.

THE HONOR SOCIETY OF PHI KAPPA PHI

Executive Assistant/Project Manager NOVEMBER 2022-SEPT.2023

Assist CEO.

Perform administrative duties, manage calendar schedule, and travel expense reporting.

Schedule meetings and keep minutes for Board of Directors.

Keep track of and report on project progress from start to finish.

All other administrative duties, i.e., front desk, vendors and visitors for office as requested.

CSRS, Inc.

Executive Assistant to Principal MARCH 2022-NOVEMBER 2022

•Provided high-level administrative support and assistance to the executives and/or other assigned leadership staff.

•Heavily focused on managed the schedules and emails of executives.

•Performed clerical and administrative tasks including drafting letters, memos, invoices, reports, and other documents for senior staff.

•Arranged travel and accommodations for executives.

•Scheduled and attended meetings on behalf of executives, taking notes and recording minutes.

•Received incoming communication or emails on behalf of senior staff, reviews contents, determines importance, and summarizes and/or distributes contents to appropriate staff.

•Performed office tasks including maintaining records, ordering supplies, and performing basic bookkeeping.

•Completed personal errands and responsibilities for executives.

•Performed other related duties as assigned.

COUNCIL ON AGING

Project Coordinator NOVEMBER 2021-MARCH 2022

• Participated in housing project meetings.

•Assisted Director of Housing with new senior housing development and purchases.

• Assisted in projects and coordinate all team members to keep workflow on track

• Managed project-related paperwork by ensuring all necessary materials are current, properly filed and stored

• Communicated with housing development for adjudicated properties.

VOLUNTEERS OF AMERICA MAY 2020-AUGUST 2021

Operations Administrative Assistant

•Managed a primary lead calendar for all Directors/Executive Team Members

•Assisted the Sr. Management Team with travel arrangements, purchases and expense reporting.

•Worked collaboratively with Sr. Management to ensure all official agency documents, grants, licenses, contract renewals and agency credentialing/re-credentialing are completed and properly executed.

•Worked with the Accounting Team to ensure Program Directors are meeting budget deadlines and budget meetings.

•All other duties as assigned by the CEO.

OLIN CORPORATION DECEMBER 2018-MAY 2020

Senior Site Administrative Specialist-Director of Manufacturing

•Supported the Director of Manufacturing in two locations.

•Introduced potential stakeholders and partners to the Olin Corporation brand/establish relationships.

•Organized community events and sponsorships.

•Scheduled and coordinated meetings and events, including Webex video events.

•Coordinated and scheduled travel as required, both domestic and international.

•Assisted with expense report preparation.

•Processed payment authorizations and prepares requisitions as required in SAP.

•Participated in special projects as required.

•Performed other administrative tasks as requested and assigned.

•Created and edited sophisticated PowerPoint presentations for use communication and training.

•Assisted with preparation and management of departmental budget spending.

VOLUNTEERS OF AMERICA MAY 2013-DECEMBER 2018

Senior Administrative Assistant-Chief Operating Officer

•Managed COO’s calendar.

•Created and modified documents such as invoices, reports, memos, letters, financial reports, Power Point presentations using word processing, spreadsheet, database and/or other presentation software such as Microsoft

Office

•Assisted Regional Directors with special projects

•Created agenda and attended COO’s management meetings for purposes of taking and distributing minutes and follow up with Directors

•Assisted with preparing budgets and monitoring of line-item spending

•Consolidated and reported monthly income/expenditure budget variances

•Read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution

•Sort and file a high volume of paperwork.



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