Vice President Customer Service
Resume:
John D Ball
Clifton Park, NY 12065
***********@*****.***
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SUMMARY OF QUALIFICATIONS
• Accomplished, retired senior executive searching for a part time position to assist an organization seeking an enthusiastic person with personal integrity, creativity, and excellent communication skills.
• Ability to inspire teamwork, resolve problem situations and thrive on challenges.
• Talented in creating effective strategies to motivate and enhance productivity.
• Skilled establishing and maintaining effective relationships with external stakeholders, staff, & the public.
• Detailed oriented individual who strives for quality work, positive customer relations and upholding standards.
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SUMMARY OF SKILLS
• Customer Service
• Product Specialization
• Operational Oversight
• Business Development
• Relationship Building
• Regulatory Compliance
• Portfolio Management
• Inventory Oversight
• Effective Communication
• Documenting & Reporting
• Team Management
• Revenue Generation
• Performance Optimization
• Professional Networking
• Employee Development
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PROFESSIONAL EXPERIENCE
Castle Group - Regional Director
• Responsible for oversight of a significant group of on-site managed properties in the Castle Portfolio.
• Equally capable and experienced in the direction of high rise, on site and developer-based properties. RealManage - President Corporate Development
• Responsible for the turnaround of the corporations Business Unit. o Business is now the largest locale HOA Management Company in Central Texas with revenues more than $7M organic growth of over 32% revenue and 30% net margin and over $4M in margin.
United Group of Companies, Inc - Executive Vice President and Chief Operations Officer
• Responsible for the operating profit and day to day business operation of a multi-million-dollar real estate management and land development group specializing in Privatized Student Housing Development and Private Placement Equity Investments.
Keane Inc. - Group Vice President
• Responsible for full operating and financial ownership for multiple business operating units, over 2,000 consultants, and $270M+ in annualized revenue for one of the Information Management Consulting Industry’s fastest growing companies.
General Electric Consulting Services - Director
(GECON was acquired by Keane in January 1993)
• Profit and Loss and Operational responsibility for this General Electric subsidiary.
• Held a board seat at Information Alliance Corporation, a wholly owned subsidiary of General Electric. EDUCATION
• Syracuse University - Dual Major: Finance & Marketing
• Columbia University - Executive Graduate Studies in Change Management
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