THERESE K ALCORN

ad4127@r.postjobfree.com

**** *. ****** ***** ******: 720-***-****

Centennial, CO 80121 Phone: 303-***-****

OBJECTIVE: Seeking a position with a company that utilizes my talents as a strong team player with excellent customer service skills.

EXPERTISE: Administrative Assistant, Claims Assistant, Receptionist, medical bill processing, customer service, scanning, filing, Adobe Acrobat, tracking employee time off, assembling new employee packets, calendar management, records management, medical records, office bill paying, processing state forms, expense accounts, electronic filing, switchboard, Microsoft Excel, Microsoft Word, Outlook, processing mail, data entry, copying, faxing, AMS 360

07-22 – 03-24 Corvel Corporation

Greenwood Village, CO

Claims Assistant

Answer all incoming calls, respond to inquiries, and routing calls when necessary

Process mail, returned and faxes

Copy and mail medical records

Process incoming and outgoing mail and scan mail to claim files

Respond to medical bill inquires

10-19 – 01-20 Assurance Risk Managers (Temporary job)

Aurora, CO

Administrative Assistant

Answer incoming calls, taking messages and routing calls when necessary

Assemble new employee packets

Track Employee time-off

Order Loss Runs

Process Certificates of Insurance, Prospects Non-Renewals, and Cancellations

Assure cleanliness of kitchen, break room and conference rooms

Set up conference rooms

Add paper and toner to the appropriate equipment and manage repairs

Assist in copying files, proposals, etc.

03-19 – 06-19 City of Aurora – Risk Management (Temporary Job)

Aurora, CO

Administrative Assistant

Answer incoming calls, taking messages and routing calls when necessary

Input new claims and verify coverage

Copy and prepare files for audits to ensure successful completion

Ensure timely payment of bills

Process letters, state forms, mail, faxes

Copy and mail medical records

Process incoming and outgoing mail and scan mail to claim files

06-18 – 10-18 Department of Health Care Policy & Financing State of Colorado (Temporary Job)

Clerical Assistant

Organize all returned Medicare and Medicaid mail

Create an Excel spreadsheet for all of the returned mail.

Enter form onto spreadsheet alphabetically

Contact individuals by phone listed on the spreadsheet

Update spreadsheet and computer files regularly

05-16 – 05-18 Loss Prevention Services

Receptionist/Administrative Assistant

Answer all incoming calls, taking messages and routing calls when necessary

Ensure timely payment of bills

Process expense accounts

Order office supplies

Process correspondence, reports, and audits

Track employee time off

Manage owner’s calendar

09-13 – 04-16 Tristar Risk Management

Lakewood, CO

Administrative Assistant

Answer incoming calls, taking messages and routing calls when necessary

Input new claims and verify coverage

Copy and prepare files for audits

Ensure timely payment of bills

Process letters, state forms, mail, faxes

Copy and mail medical records

Process incoming and outgoing mail and scan mail to claim files

02-11 – 02-13 Sedgwick Claims Management

Greenwood Village, CO

Claims Assistant

Answer incoming calls, taking messages and routing calls when necessary

Input new claims and verify coverage

Copy and prepare files for audits

Ensure timely payment of bills

Process letters, state forms, mail, faxes

Copy and mail medical records

Process incoming and outgoing mail

08-06 – 02-11 Chubb Group of Insurance

Englewood, CO

Receptionist/Branch Office Assistant

Answer all incoming calls, taking messages and routing calls when necessary

Greet all incoming visitors

Assemble new employee packets

Track employee time off

Payment and coding of bills

Input potential lines of business. Process cancellations and non-renewals

Process expense accounts

Order Loss Runs

Order office supplies

Scan documents into claims and underwriting files

EDUCATION: 1979 - Associate of Arts

Arapahoe Community College

Littleton, Colorado

REFERENCES: Provided upon request

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