LaQuandra Fleming Addison, TX ***** 318-***-**** ad411p@r.postjobfree.com

COMPETITIVE ADVANTAGES & PROFESSIONAL PHILOSOPHY

Devoted to the implementation of the mission, vision and goals of the organization to increase productivity while educating and strengthening its consumer base. My professional philosophy is to effectively apply my professional knowledge, skills and interests for the enrichment of the organization. To meet this philosophy to my best ability, I will take every opportunity to make a significant contribution to my profession, colleagues, community.

PROFESSIONAL EXPERIENCE

The Family Place, Dallas, Texas 2022 to Present

Hotline Counselor

Provides crisis telephone counseling, establishes rapport and assesses level of client risk and as well as providing mental and emotional state of mind by active listening, comforting words and positive problem solving.

Conducts intake assessments for new residents and provides emergency placement services for women and their children who are victims of domestic violence.

Provides referral services to individuals calling Safe Campus hotline and provides a safety plan when clients are not able to stay at the campus.

Grapevine Fire and Police Emergency Communications, Grapevine, Texas 2016 to 2022

Emergency Communication Trainer

Receives 9-1-1 emergency and non-emergency calls; analyzes, prioritizes and processes call dependent upon information received; provides verbal instructions to render aid as necessary; provides dispatch services for Police, Fire, EMS and other city departments as required.

Answers calls, provides verbal assistance, and takes action based on standard operating procedures.

Quickly assesses type, nature and status of emergency or non-emergency call; dispatches Police, Fire, EMS or other city departments based on needs.

Operates within the Texas Crime Information Center (TCIC), National Crime Information Center (NCIC), and other law enforcement databases according to policy and directives.

Bossier Fire and Police Emergency Communications, Bossier City, Louisiana 2012 to 2016

911 Dispatcher

Operates radio, telephone and related communications equipment to receive and relay information; prioritizes and assigns appropriate resources for emergency and non-emergency service calls for assigned area of responsibility

Provides support information to police officers, fire units, the general public and other public safety agencies as required.

Answers telephone requests and/or radio calls for service.

Request, prioritizes requests/public safety needs and assigns/alerts appropriate.

Operates automated data systems to retrieve information from local, state and federal.

Maintains logs and records all requests for service as required for assigned area(s).

Monitors status and locations of all emergency response equipment and building.

US Support, Shreveport, Louisiana 2010 to 2012

Information Technology Specialist Manager

Manage information technology and computer systems.

Plan, organize, control and evaluate IT and electronic data operations.

Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.

Design, develop, implement and coordinate systems, policies and procedures.

Ensure security of data, network access and backup systems.

Act in alignment with user needs and system functionality to contribute to organizational policy.

Identify problematic areas and implement strategic solutions in time.

Audit systems and assess their outcomes.

Preserve assets, information security and control structures.

Handle annual budget and ensure cost effectiveness.

AT&T, Shreveport, Louisiana 2005 to 2010

Information Technology Specialist

Provide technical assistance with computer hardware and software.

Resolve issues for staff via phone, in person, or electronically.

Perform hardware and software installations, configurations and updates as needed.

Create and maintain tips and tricks solutions for online database and web site.

Provide introductory on-line & classroom training for company products.

EDUCATION & CERTIFICATIONS

APCO Certified Telecommunications and Trainer 2016

Texas Department of First Responders Crisis Negotiation Certification 2016

Texas Department of First Responders Hostage Negotiation Certification 2016

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