Tonya Quinn

My Heart Is Your Heart

Polk City, FL 33868

ad411j@r.postjobfree.com

+1-706-***-****

Authorized to work in the US for any employer

Work Experience

Home Health Aide (HHA)

NULIFE SENIOR CARE OF CHATTANOOGA LLC - Chattanooga, TN July 2022 to December 2022

Take care of elderly woman in her home

HHA

ComForCare - Indianapolis, IN

August 2016 to December 2021

Help clients with activities of daily living

CSR - Customer Service Representative

Deputy Sheriffa Fraternal Org - Indianapolis, IN

August 2013 to December 2021

Call customers and collect donations

Customer Service Representative

Disabled American Veterans - Indianapolis, IN

February 2010 to August 2013

Sell light bulbs and trash bags to support our vets DSP (Direct Support Professional)

The Mentor Network - Indpls

2010 to 2013

Help residents in home with adls meals n meds

Customer Service Representative

Tele Service Direct - Indianapolis, IN

March 2005 to February 2010

Upgrade directly services

Education

AEC / DEP or Skilled Trade Certificate in Medical and computers MedTech and IvyTech - Indianapolis, IN

March 2010 to August 2015

High school diploma or GED in Business

Southport High School - Indianapolis, IN

1986 to 1990

Associate’s in Applied science

MedTech College-Greenwood Campus - Greenwood, IN

Skills

• Alzheimer's Care (10+ years)

• Caregiving (10+ years)

• Cleaning Experience (10+ years)

• Cooking (10+ years)

• Home Care (10+ years)

• Laundry (10+ years)

• Meal Preparation (10+ years)

• Senior Care (10+ years)

• Vital Signs

• Personal Assistant Experience (5 years)

• Conflict management

• Care plans

• Dementia Care

• Hospice Care

• Patient Care

• Developmental Disabilities Experience

• Memory Care

• Hoyer Lift

• Cleaning (10+ years)

• Infection Control Training

• Phlebotomy

• Microsoft Word (10+ years)

• Nursing

• Computer Skills (10+ years)

• Sales

• Supervising experience

• Cash handling

• Communication skills

• Customer service

• Oracle

• Typing

• Leadership

• Hospitality

• Upselling

• Social media management

• Home health

• Documentation review

• Medical terminology

• Senior care

• Medication administration

• Communication skills

• Windows

• Microsoft Office

• English

• Organizational skills

Certifications and Licenses

First Aid Certification

Driver's License

CPR Certification

Assessments

Customer focus & orientation — Proficient

February 2022

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

February 2022

Identifying and resolving common customer issues

Full results: Proficient

Protecting patient privacy — Proficient

February 2022

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Home health aide skills — Proficient

February 2022

Providing care to patients in a home setting

Full results: Proficient

Work style: Reliability — Proficient

February 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Basic computer skills — Proficient

April 2022

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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