Lakeisha Williams

Clinton Township, MI *****

ad4115@r.postjobfree.com

+1-248-***-****

Seeking a Patient Care position in a hospital or a nursing home facility. Authorized to work in the US for any employer

Work Experience

Medical Assistant

VPS OF MICHIGAN - Farmington Hills, MI

May 2023 to Present

Implemented CPT,ICD-9 for billing and coding

Treatment authorization referrals, medical terminology, appointment scheduling, health records management, prescription call-in respiratory testing, vital signs, ear/eye lavage, electrocardiograph, basic lab testing, venipuncture injections doses a calculation suture removal instruments sterilization asepsis and infection control surgical preparation Working side-by-side with NP’s and running medical clinic. Tax Preparer (Seasonal)

Motor City Tax Pros - Detroit, MI

January 2023 to Present

• Prepare federal and state income tax returns for individuals, small businesses, and corporations

• Review previous-year client tax returns (self-completed or completed by other companies) at client request to identify possible missed deductions

• Respond to and resolve any client complaints or questions in a timely manner, achieving a 98% customer satisfaction rating or higher every year

• Represent the company at industry conferences and seasonal trade shows in order to solicit new business and increase corporate brand awareness

• Attend periodic continuing education workshops to remain current on prevailing tax law and procedures and keep the company at the cutting edge of the industry

• Assisted senior tax preparers in the preparation and filing of income tax returns for individual and small business clients

• Performed client prescreening interviews and confirmed that all clients were aware of their tax-related rights and responsibilities

• Completed invoicing, bank reconciliation, and 1099-MISC preparation tasks for small business clients throughout the tax year as needed

• Received and routed all incoming client phone calls to the appropriate personnel within the office

• Researched changes in tax law and policies and prepared summary reports for office circulation, ensuring that all staff members remained up to date on relevant tax information

• Received, greeted, and welcomed new clients to the office, ensuring that clients were comfortable and enjoyed a positive overall experience, helping to maintain the company’s 5-star rating on Yelp Customer Service Representative

Chipotle Mexican Grill - Tol

December 2021 to June 2022

• call center and customer service experience

• Strong Attendance

• Computer navigation & typing skills to manage multiple programs, platforms, or systems

• Strong knowledge of customer processes and techniques

• Ability to identify, understand, and protect confidential information

• Strong verbal and written communication skills

• Ability to cross train and multitask on multiple programs Medical Assistant

Gratiot Medical Center - Detroit, MI

June 2018 to February 2021

Implemented CPT,ICD-9 for billing and coding

Treatment authorization referrals, medical terminology, appointment scheduling, health records management, prescription call-in respiratory testing, vital signs, ear/eye lavage, electrocardiograph, basic lab testing, venipuncture injections doses a calculation suture removal instruments sterilization asepsis and infection control surgical preparation Working side-by-side with NP’s and running medical clinic. Med Tech / Supervisor / Hospice Aide

Balance Home Care - Clinton Township, MI

April 2016 to October 2016

Ability to observe Privacy/HIPAA regulations along with direct care functions

Passed out medication assist with help with resident. Supervising the Patient Care Aides

Called pharmacy with refill, keeping eye on resident conditions.

Comforting resident that was on Hospice making sure that we met every need that was best for them and their family at they time of grieving.

Administration PRN mediation to resident that was in pain or that was on hospice round the clock.

Working very close to Doctor's also RN's with updates of residents conditions and behavior to place the right mediation into affect.

Using Hoyer lift, sliding board, pivot, gait belt.

Conduct self in a professional and caring way at all times CNA - Certified Nursing Assistant

Orchard Villa - Oregon, OH

September 2014 to December 2014

Efficient ability to record important signs that incorporate respiration, body temperature, pulse, and blood pressure

Ensure patient safety and personal hygiene at all times.

Practiced and trained in cleaning, grooming, dressing, bathing, caring and vital signs

Administered medication, a sepsis and infection control, front desk paper work, q2H

Assisted RN's and LPN's with particular needs, usually per request

Assisting residents with activities of daily living to include: bathing, dressing, grooming, and toileting

Serving meals to residents

Patient Care Assistant (PCA) / Hospice Aide

Balance Home Care - Troy, MI

June 2013 to December 2013

Ability to observe Privacy/HIPAA regulations along with direct care functions

Escorted residents to and from dinner.

Showers, pm care, escorted to restroom

Charted, answered phones

Assist the RN also Med Tech's with resident's conditions alone with behavior problem's if any.

Caring for resident's with Dementia and Alzheimer's creating a daily plan. Medical Assistant

Professional Medical Center - Detroit, MI

October 2012 to June 2013

Implemented CPT,ICD-9 for billing and coding

Treatment authorization referrals, medical terminology, appointment scheduling, health records management, prescription call-in respiratory testing, vital signs, ear/eye lavage, electrocardiograph, basic lab testing, venipuncture injections doses a calculation suture removal instruments sterilization asepsis and infection control surgical preparation Education

Diploma in Medical Assistant

Everest Institute - Detroit, MI

2012

Skills

• Medical Terminology

• Microsoft Word

• Customer Service

• Data Entry

• Supervision

• Budgeting

• Communication

• CNA

• Medical Assisting

• Vital Signs

• Hospitality

• Housekeeping

• Administered medication

• Hospice Aide

• Experience Administering Injections

• CPT Coding

• EMR Systems

• Venipuncture

• Medical Billing

• ICD-10

• Patient Care

• Alzheimer's Care

• ICD coding

• Documentation review

• Records management

• Medical Coding

• Laundry

• ICD-9

• Medical Records

• Laboratory Experience

• Anatomy Knowledge

• Infection Control Training

• Insurance Verification

• Phlebotomy

• Clerical Experience

• Epic

• Dementia Care

• Phone Etiquette

• Time management

• Medication administration

• Medical Scheduling

• Accounting

• Caregiving

• Medical Office Experience

• Supervising experience

• Schedule management

• Bookkeeping

• Vital signs

• EMR systems

• Medical terminology

• Medical records

• Epic

• Medical coding

• Anatomy knowledge

• Clerical experience

• ICD-9

• ICD-10

• Customer service

• ICD coding

• Records management

• Laboratory experience

• Documentation review

• Bookkeeping

• Sales

• Interviewing

• Research

• Windows

• Supervising experience

• Accounting

• Computer hardware

• Schedule management

• Tax experience

• Analysis skills

• Hospitality

• Program management

• Mac OS

• Budgeting

Certifications and Licenses

CPR

October 2017

Nursing Assistant

Present

Medical Assistant

June 2012 to Present

Certified Clinical Medical Assistant (CCMA)

Certified Medical Assistant

June 2012 to Present

CPR Certification

May 2023 to Present

Contact this candidate