*

QUENTIN

HOLLOMAN

**** ****** ****** ****

Tallahassee, FL 32308

470-***-****

ad410u@r.postjobfree.com

CAREER FOCUS

High-performing professional supporting Administration, Customer Service, Clerical and Financial responsibilities. Experienced working with a diverse client base and delivering positive results to achieve the overall company goals.

EXPERIENCE

VyStar Credit Union Member Services Representative Tallahassee, FL– February 2023– Present

● Identify customer needs, provide informs on new products and services.

● Handle transactions including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing of accounts

● Attention to detail.

● Handling currency andLedger balancing

● The ability to work well with others. Patience and the ability to remain in calm in stressful situations

● Administration skills.

● Attentive listening skills.

● Retain knowledge of Regulation CC, Regulation D, Regulations B and Regulation Z, Bank secrecy Act / Anti-MoneyLaundering (BSA/AML), Currency Transaction Report (CTR), etc. Dekalb County State and Magistrate Courts Deputy Clerk Decatur, GA – May 2022 – December 2022

● Application reviewer for the clerk’s office with the TLAC (Tenant Landlord Assistance Coalition) Program.

● Utilizing spreadsheets to compare and enter data into database.

● Review W2’s and W9’s and research credibility, legitimize and approve confidential information. Graphic Artist Freelance Design

Remote - August 2020 – Present (Part-Time)

● Designing eye-catching, quality and engaging print and promotional materials, apparel, and branding for businesses, organizations, and music industry. Payment Resolution Recovery Analyst, CSR Optum-United Healthcare Franklin, TN – August 2019 – August 2020

● Answered calls from payers/providers to review claim information and identify issues related to payment accuracy

● Obtain all available data to conduct/utilize investigations/overpayment identifications to determine accuracy of claims payments (prospectively and

● retrospectively)

● Analyze contractual requirements to determine if funds are owed to payers

● Perform research/verification of identified claims to identify payment/overpayment issues/accuracy

● Enter information into applicable systems to track processing of claims investigations and/or to ensure that all information relevant

to the claim is documented

● Complete file set up on subrogation/workers' compensation cases

● Update applicable claims systems to ensure that claims payments reflect accurate payment levels and appropriate payers

● Document and communicate outcomes of claims investigations/overpayment reviews to applicable stakeholders

● Work with internal and/or external stakeholders

● Negotiate recovery amounts with applicable stakeholders

● Communicate overpayment information to payers/providers as appropriate, including explanations of the reasons for overpayment

(e.g., inbound/outbound calls, letters, emails)

Associate Clinical Administrative Coordinator, CSR Optum-United Healthcare Franklin, TN – April 2018 – August 2019

● Apply knowledge/skills to basic, repeated activities

● Administrate intake of members or managing the admission/discharge information post-notification 2

● Manage incoming calls

● Manage requests for services from providers/members

● Provide information on available network services and transferring members as appropriate to clinical staff

● Manages the referrals process

● Processes incoming and outgoing referrals, and prior authorizations Associate Manager PAPYRUS

Nashville, TN - October 2017 - April 2018

● Train and manage associate employees

● Balance Open and Closing store procedures

● Create EXCEL spreadsheet turn table, pivot table, charts, formulas etc. for store reports

● Process daily transactions

● Process store mail, receiving and outgoing

● Assist customers and process cash out procedures with register New Business Representative AIG - American General Nashville, TN - September 2015 - April 2017

● Assist all agents in new insurance sales.

● Manage all paperwork is received and in good order with case manager and underwriter guidelines

● Advise the process of pending sales from new mail received through the final insurance policy being mailed

● Advise requirements needed per underwriting guidelines

● Assist in daily job duties and or other responsibilities assigned Graphic Artist (Freelance) ITZQU

Jacksonville, FL — 2009 – Present

● Designing eye-catching, quality and engaging print promotional materials, apparel, and branding for businesses, organizations, artist and ministries.

Customer Account Executive, CSR COMCAST

Jacksonville, FL — November 2012 - November 2013 (Contract)

● Follow through on timely and accurate month-end closing and financial reporting activities

● Prepare appropriate schedules and reports as requested by clients and management

● Effectively handle high call volume, with inbound clients

● Research account transactions, demonstrating a keen ability to recognize and resolve discrepancies

● Produced media kit, demonstrating key marketing analytics and demographics used in sales presentation

● Offer updated knowledge and solutions on all products and services EDUCATION

Florida A&M University - Tallahassee, FL (School of Pharmacy) James A. Shanks High School - Quincy, FL

High school Diploma

● Top 10% of class

● 3.9 GPA

● Awarded the [FAMU COLLEGE OF PHARMACY] scholarship

● Member of the BETA and HONOR club

● Graduated with honors

HIGHLIGHT OF QUALIFICATIONS

● Strong skills in organizing, listening, administration, communicating, clerical, problem solving, and customer service

● Works well with others: cooperative and responsible team player 3

● Devoted and loyal, demonstrates ambition and initiative

● Proficient at multi-tasking; performs well with deadlines

● Positive and courteous attitude and demeanor

REFERENCES

Available upon request.

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