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Patient Service Manager

Location:
New Orleans, LA
Salary:
negotiable
Posted:
April 16, 2024

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Resume:

Clyde A. Thomas Jr.

*** ********** ****** ****** **, 70062, 504-***-****, Thomas-Clyde@aramark

Professional Profile

I am flexible to changing priorities, able to identify and resolve problems using available resources. I have strong organizational and leadership skills, detailed oriented, and knowledgeable in kitchen tasks, and other procedures. Able to assist others, and perform other functions where needed.

Experience

New Orleans East Hospital New Orleans, La 2023-2024

Food Service Director

Maintained budged numbers for labor and food cost.

Conducted safety audits and assessments.

Implemented Net Menu (floor stock program)

Developed menu and planned events for hospital.

Reduced overtime by 10%

Increased patient satisfaction scores to the 85 percentiles

Touro Hospital: Aramark New Orleans, La 2021-2023

Patient Service Manager

Interim Director 2023

Interim Production Manager 2021-22

Managed staff between 50 -60 employees

Implemented programs such as Go Spot Check, Noble Rounding

Adjusted patient menu to fit demographic and maintained standard for patient care

Maintained NRC Picker Scores in the 75th percentile and decreased house diets to 16 percent

Maintained open communication with unit Directors, Medical Staff, and Hospital Management

Touro Hospital: Aramark New Orleans, La 2018 - 2021

Retail Manager

Increased sales by 15 percent

Oversaw Catering, Coffee Shop and Café Touro

Brought new venders to Touro such as Chillie, and Good Stuff

Maintained Covid and Hurricane readiness

Conducted safe and cashier audits

Interim Patient Service Manager

Coached staff on policy and procedure

Touro Hospital: Aramark New Orleans, La 2016 -2018

Production Supervisor

Ordered Product and Maintained Inventory

Produced food for Patient Service, Café, and Catering

Maintained cooler logs, temperature, and sanitation logs

Trained staff on PRIMA recipe compliance

Conducted weekly safety huddle and coaching of staff

Touro Hospital: Aramark New Orleans, La 2013 - 2016

Patient Service Supervisor

Maintained accurate record keeping system for employee timecards

Conduct daily operation meetings on food safety, and patient safety

Assist in disciplinary actions such as write-up and termination

Communicate with patients and medical staff about any changes or problems that may occur

Developed a work schedule due to the needs of the department

University of New Orleans: Aramark New Orleans La, 2012 -2013

Kitchen Supervisor/Accounts Payable

Maintained and updated inventory to portable tablets

Inputted invoices, paid vendors and maintained up to date records

Supervised staff of 20-25 employees to ensure Aramark standards are meet

Conducted daily menu, waste, and food safety compliance meetings

St. Luke’s Hospital: Aramark Sugarland Tx, 2009-2012

Shift Supervisor

Create work schedule biweekly based on budgeted numbers

Maintained proper HACCAP and proper safety audits

Maintain safe working conditions for staff and report all work related injures

Created event menus and planned event with medical staff

Education

Johnson and Wales University, North Miami, Fl, Bachelor of Science, Food Service Management, Associates of Science, Culinary art

Key Computer Programs

Prima, Kronos, Noble Rounds, Accounts Payable, My Work Life



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