Preeti Mainali

Email:ad40zx@r.postjobfree.com

Summary

Motivated Customer Service Professional with couple years of experience attending to customers and providing insightful product information in Hospitality and Retail industry. Effective at team building and staff retention with good communication and training skills; ability to work well with diverse multi-lingual staffs Commitment to excellence in guest service with quick resolution of challenges, strong organization and motivation skills. A friendly, trustworthy and hardworking employee. Experience in using the hotel software such as Micros and Brilliant. Training and development of team focusing on customer service skills and driving the business to success.

PROFESSIONAL AND TRAINEE SKILLS

Supervision

Directed the financial turnaround and positioned the hotel, domestically and internationally, to upscale status.

Developed the food and beverage department, including restaurant and banquet facility.

Evaluated daily operation, strategic planning, update computer programs regarding the daily occurrences, disaster and financial crisis, guest issues and complaints.

Supervised employees of the hotel proceedings to increase efficiency and guest satisfaction

Oversaw the renovation of hotel property resulting in enhanced service and productivity

Managing day to day operation of front office of the hotel and training of employees

Housekeeping/Front office/Food and Beverage

Responsible for handling cleaning activities, clothing and linen maintenance and other job as specified by management

Understand and maintain compliance to management ensuring quality housekeeping standard.

Present and serve the food and beverage items to guests, to hotel standard in efficient and courteous manner.

Attentive to guest need and requirements whilst maintaining polite and helpful attitude resulting in positive guest feedback

Handle the procedures and operation of front office.

EMPLOYMENT HISTORY

Store Manager 11/12/22-12/12/23

Vishal Bazar (Watauga,Texas)

Duty Manager (Front Office Operation) 02/10/12-02/20/13

HOLIDAY INN EXPRESS, London-Croydon

Breakfast and Conference Assistant

Radisson Blue Grafton, London 01/08/2008-01/12/2011

Management Trainee (Housekeeping/Front Office/Food & Beverage and Food Production)

Hyatt Regency Kathmandu, Nepal 07/04/2006-12/04/2006

Management Trainee (Housekeeping/Front Office /Food &Beverage and Food Production)

Hotel Everest Kathmandu, Nepal 07/05/2005-12/05 /2005

Education

Tribhuvan University

High school diploma

COMPUTER SKILLS

Operating system: MS DOS, WINDOWS

Application: MS word, excel, power point, e-mail, Internet

Software Tool: Micros and Brilliant Hotel Software

Sponsorship is not required. Eligible to work anywhere in USA

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