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Customer Service Administrative Assistant

Sterling Heights, MI, 48313
April 15, 2024

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Melodie Nichols

Grosse Pointe Farms, MI *****


Experienced Engineering support specialist for over five years, focusing on customer service, accuracy and metrics tracking. I excel at finding solutions for problems, improving processes and tracking methods, and designing continuous improvement projects.

Authorized to work in the US for any employer

Work Experience

Engineering Proposal Lead and Capital Projects Liaison General Dynamics Land Systems - Sterling Heights, MI October 2018 to Present

Engineering Proposal Lead:

• Engineering Business Champion for the testing and launch of Contracts Lifecycle Management (CLM) tool to manage proposals

• Provide formal and informal training to Engineers and others creating Basis of Estimates

• SME for CLM BOE development

• Perform data validation and provide reports to internal Estimating Engineering Capital Projects Liaison:

• Coordinate capital project requests annually between project managers, leadership and capital steering

• Track MRs and labor progress for capital projects

• Provide monthly status to leadership

• Prior to these roles, I acted as the Engineering Facilities Coordinator, focusing on onboarding new hires, co-locating functional teams and enhancing employee retention

• Improved metric tracking processes for facilities retention, attrition and forecasting of occupancy trends


Contracts Lifecycle Management BOE expertise

Proficient with Excel, including pivot tables

Soft skills including a proactive attitude, problem solving, creative solutions, and ability to balance several tasks requiring accuracy and thoroughness


Clawson Historical Museum - Clawson, MI

2007 to October 2018

• Responsible for all aspects of directing a city department including annual budget for museum maintenance

• Provided the public face of the museum, promoting preservation, public outreach and history education

• Curation of historical artifacts, developed and maintained digital archives

• Exhibit planning, design and installation

• Addressed public research queries

• Created written and electronic promotional and education materials

• Piloted and managed the volunteer staff and college internship program Skills:

• Public Speaking

• Project planning in a self-directed environment

• Excellent written and verbal communication skills

• Digital archive creation and management

Awards & Accolades:

• MainStreet Oakland County award for public history installation

• Collaboration with award-winning Clawson DDA on the Main Street Oakland County Age Friendly Initiative pilot program

Administrative Assistant

Northwestern Mutual Insurance

2005 to 2007

• Application processing and management

• Filing and general office support

• Licensed insurance agent

Administrative Assistant

Brown Chiropractic

2003 to 2005

• Front desk, phones and general office duties

• Customer service and scheduling

• Insurance verification

Assistant to Education Coordinator

Village Green Apartments

2000 to 2000

• Coordinated travel for new hires

• Scheduled monthly seminars for new employee orientation

• Assisted the Education Coordinator in office duties and correspondence Administrative Assistant

R.O Davies, Troy

1997 to 2000

• Front office duties for financial planning firm

• Answered phones and greeting clients for two businesses

• Filing and investment portfolio maintenance

• Annual investment portfolio rebalancing


B.A. in History in History

Oakland University

Graduate Certificate in Historic Preservation

Eastern Michigan University

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