Lori Humbert

Customer Service Specialist

Indianapolis, IN 46208

ad40zd@r.postjobfree.com

+1-765-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Coordinator

Hoosier Snacks - Indianapolis, IN

May 2000 to March 2024

Responsibilities included customer service and cash handling, scheduling deliveries, maintaining inventory control and approving payment of vendor invoices. My responsibilities also included tracking sales for our permanent and mobile locations, overseeing vending and concession operations, marketing, and coordinating catering services with appropriate personnel. I assisted in planning Hoosier Snacks' participation in events such as the Super Bowl, Mini Marathon, 500 Festival Parade, and Special Olympics events. I also assisted in planning, scheduling and facilitating events with our permanent contracts. These contracts included, but were not limited to, Lucas Oil Stadium, Victory Field, Indy Parks and Recreation and various athletic associations.

Assembler

Wabash National Corp - Lafayette, IN

July 2016 to July 2017

Responsible for assembly of dry van trailers, including painting, caulking, pattern marking and wiring. This position requires a great deal of manual dexterity and coordination, and maintaining exceptional attendance.

Customer Service/ Licensing and Contracting Supervisor Conseco Insurance - Carmel, IN

December 1996 to May 2000

Responsibilities included supervising a staff of 12-16 full time Customer Service Representatives, Agency Specialists, Analysts and Senior Analysts, occasionally utilizing temporary staffing for special projects. The primary objectives of the Licensing and Contracting staff were processing agents' licensing and contracting paperwork and providing quality customer service via the call center, Internet and fax. I was instrumental in decreasing overall processing time from 34 days to 7 days, exceeding company standards and improving overall employee productivity by 55%. Also implemented Workflow Management into our area, as well as designing and implementing the use of Skill Sets in order to assess the performance and training needs of new and existing staff.

Education

Some college

High school diploma or GED

Skills

• Customer Service (10+ years)

• CSR (10+ years)

• Call Center

• Customer Care

• Customer Support

• Microsoft Office (10+ years)

• Phone Etiquette (10+ years)

• Cash Handling (10+ years)

• Live Chat (2 years)

• Project Management (5 years)

• Training Delivery (10+ years)

• Training & Development (10+ years)

• Computer Skills (10+ years)

• Data Entry (10+ years)

• Hospitality Experience (10+ years)

• Inventory Control (10+ years)

• Interviewing (10+ years)

• Leadership Experience (10+ years)

• Microsoft Outlook (10+ years)

• Organizational Skills (10+ years)

• Office Experience (10+ years)

• Problem-solving

• Flexibility

• Team Work

• Reliability

• Management

• Supervising Experience

• Excellent Interpersonal Skills

• Hospitality

• Customer service

• Restaurant experience

• Cash handling

• Sales

• Typing

• Live chat

• Supervising experience

• CRM software

• Cash register

• Zendesk

• Leadership

• Training & development

• Marketing

• Salesforce

• Clerical experience

• Windows

• Interviewing

• Mentoring

• Office management

• Project management

• iOS

• Driving

• Data collection

• Assembly

Certifications and Licenses

Driver's License

Assessments

Data entry: Attention to detail — Proficient

March 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Sales skills — Proficient

June 2021

Influencing and negotiating with customers

Full results: Proficient

Customer service — Proficient

July 2020

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

August 2021

Responding to customer situations with sensitivity Full results: Proficient

Scheduling — Proficient

February 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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