Customer Service Call Center

DIAMOND GREEN

Orlando, FL ***** 321-***-**** ***************@*****.***

PROFESSIONAL PROFILE

.

Customer service oriented and committed to ensuring optimal client outcomes.

Work history includes customer service, call center environment •remote work•Pharmacy Technician, medical administrative support and patient care industry experience.

Effective problem solver, able to assess needs and identify solutions.

Strong written, verbal, and interpersonal skills for effective communication and documentation.

Greenway Prime Suite EHR / Microsoft Word and PowerPoint; Typing Speed: 72 WPM. KEY QUALIFICATIONS

EDUCATION / PROFESSIONAL DEVELOPMENT

Ultimate Medical Academy Associate of Science Degree - Healthcare Management, 2019 Certificate of Completion: Medicare Billing: 8371 and Form CMS-1450 Certificate of Completion: 837P and CMS Form 1500 Claim Form Certificate of Completion: Medicare Fraud & Abuse: Prevention, Detection, and Reporting RELEVANT PROFESSIONAL EXPERIENCE

TTEC (call center) - 02/2023-12/2024

Customer service representative

•answering phone calls

• locating patient information and accounts

•multi-tasking

• submitting escalations and communicating with supervisor Medix (university hospital 3/2020-2/2021

Medical scribe

•learning exam codes and ICD-10 CODES

•making Radiology appointments for multiple locations, CT scan, nuclear medicine, MRI, mammograms

•using 5 or more systems at once to scan in documents and schedule patient procedure

•Verifying insurance and allocating coverage

CVS PHARMACY. 06/2019-12/2019

Took inbound calls and provided patients with prescription refills

Processed insurance and claim submittals in a timely manner.

Analyzed data and ensured its accuracy and organization.

Walmart. 08/2016-03/2018

•Handle and count money

•customer service

•stocking and organizing shelves

ADDITIONAL PROFESSIONAL EXPERIENCE

Orlando Health / Health Central Hospital, Orlando, FL. 05/2021-1/2022 Housekeeper

Cleaned patient rooms after they had been discharged and got the rooms ready for the next patient to arrive

Worked with medical professionals in order to ensure that the rooms were clean and sterile. Diamond Green Cont.)

Corresponded with patients and maintained open communication techniques

Contact this candidate