Sumera Zaidi

** ****** *****

Hauppauge, NY *****

E-mail: ad40yl@r.postjobfree.com

Cell: 516-***-****

Objective: Seeking a Full-Time Position.

Education:

B. Tech in Healthcare Management

SUNY Alfred State Fall 2019- present

A.S. in Computer Information System

Nassau Community College Fall 2001- Spring 2005

Job Experience:

Quality Assurance Specialist December 2021- Present AM LLC

● Performed audits to ensure compliance based on current standardized protocols within the jurisdiction.

● Maintained quality control by ensuring data accuracy and integrity.

● Analyzed data produced by audit outcomes.

● Created reports on quality and accuracy of program data.

● Constructed educated and well-informed decision making to measure accuracy and quality of case completion.

● Conducted calculations in Excel/Google Sheets to evaluate trends and patterns of audited calls/records using logic statements.

● Managed daily communication about updated protocols and criteria for case audits with QA Lead and team.

● Made informed, educated decisions on accuracy of case management based on guidelines and standard operating procedures.

Document Processor February 2009- 2012

Nassau County Department of Social Services

Micro Media Imaging Inc.

● Scanned, reviewed and entered data into the system.

● Categorizing scanned documents in the Micro Media Computer System according to their type. Areas of Concentration: Quality Assurance, Documentation Review, Probability & Statistics, Auditing, Quality Improvement, Providing Feedback, Database Management Computer Skills: MS Office, Ring Central call center Languages: English, Urdu & Hindi

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