Geneva L. DelValle

Minotola, NJ

609-***-**** ad40yg@r.postjobfree.com

SUMMARY

Health claims and Medical Collections Specialist. Proficient in all aspects of Electronic Health Records, including insurance claims, billing, and collection agency exchange. Expertise in providing exceptional customer service, working independently on projects and taking on additional responsibilities when needed. Pursuing position emphasizing enhanced accounts receivable and collections skills.

TECHNICAL SKILLS

Computer: EHR / EMR, E-Clinical Works, Navinet, DocStar, Microsoft Word, Excel, Outlook, Cash Application / Payment Posting, Drafting and Implementing Payment Plans

PROFESSIONAL TRAINING

Harris School of Business, Voorhees, NJ 2017

Health Claims Specialist

Coursework Included: Medical Law and Ethics Medical Office Procedures Medical Terminology

Anatomy and Physiology Insurance Procedural Coding

Diagnostic Advanced Coding Medical Office Skills

HCPCS HIPAA OSHA

Medical Insurance & Billing CPT Coding ICD-10 Coding

Medicare & Medicaid Appointment Scheduling

Cumberland County Technical Education Center, Bridgeton NJ 2008

Certified Nursing Aide

PROFESSIONAL EXPERIENCE

Regional Women’s Health Group LLC / Axia Women’s Health 8/2017 – Present

Voorhees, NJ

Collections Specialist 3/2019 – Present

Responsible for collecting outpatient claims on behalf of multi-medical practices. Assessed open, past-due accounts for collection status and referred to external collection agency. Made collection calls to resolve client billing problems and rescue account receivable delinquency. Implemented and monitored patient payment plans.

Geneva L. DelValle Page 2

Organized and monitored account updates in practice management system. Posted payments from collection agencies. Documented bankruptcy, order of discharge and orders dismissing bankruptcy cases.

Patient Accounts Receivable 8/2017 – 3/2019

Oversaw patient accounts for seven OB/GYN practices throughout New Jersey and Pennsylvania for largest Women’s Health billing company in the United States utilizing ECW practice management system. Interfaced with insurance carriers to confirm patient coordination of benefits. Utilized Navinet to confirm patients’ insurance eligibility. Made routine calls to patients regarding past-due balances, insurance eligibility, and insurance payment discrepancies. Established patient payment plans and referred delinquent accounts to collection agency. Promoted to Collection Specialist March 2019.

PowerBack Rehabilitation Genesis 3/2013– 07/2016

Voorhees, NJ

Certified Nurse’s Aide / Medical Records Associate

Identified patient care requirements by providing emotional, psychological, and spiritual support to patients, families, and caregivers. Promoted patients’ independence by establishing care goals that required educating patient, friends, and family about health conditions, medications, and self-care skills.

Assigned diagnosis and procedure codes, reviewed medical records to ensure corrections and completeness. Fulfilled requests for medical records ordered by patients and facility professionals

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