Administrative Support Customer Service

Maria D. Ivey

**** ********* ****** **********, **** 45211

Phone: 513-***-**** ● Email: *********@*****.***

CAREER OBJECTIVE

Seeking a administrative support position with a company offering a variety of challenges and responsibilities where my skills and abilities can be fully utilized

PROFILE OF SKILLS

More than 15 years’ experience providing clerical support and billing services

Extremely knowledgeable with regard to client billing /collection and financial administration procedures

Excellent administrative support skills including answering phones, faxing documentations, appointment scheduling, maintaining comprehensive records, and preparing files for a electronic database system

Very efficient in Microsoft Office Software, including Word, and Excel, in addition to typing 40+ wpm

Fluent in three languages; Spanish and English

Effective communication and interpersonal skills

EMPLOYMENT HISTORY

Securitas, Cincinnati, Ohio Jan. 2023 – March 2024

Security

Patrol premises and secure doors, windows and other entrances. monitor CCTV cameras and respond to alarms. check staff and visitors in and out of buildings. Guard valuables in a security vehicle.

Bath and Body Works, Cincinnati, Ohio Nov. 2022 – Jan. 2023

Sales/Cashier

The primary duty of a Sales Associate is to promote a company's products or services through excellent customer service. I welcome customers, guide them through the products, answer questions and make sure guests have a pleasant experience

Skyline Chili June 2018 – Aug. 2022

Production/Server

•Communicates food order to Production Team Members. Process guest orders to ensure that all items are prepared properly and on a timely basis. Prepares and delivers beverages, silverware, crackers and food. Observes guest-dining experience, responds to additional guest needs, gives guest check, and clears table.

Mary’s Kids, Cincinnati, Ohio Sept. 2016 – March 2018

Daycare Provider

•The Infant Teacher is responsible for the care, supervision and management of a class of Infants (6 wks-18 months age) in accord with the goals and curriculum plan of Mary’s Kids. The principal duties of the Infant Teacher include: conduct focused observations of children, develop action plans, carry out activities on a daily basis and evaluate the effectiveness of child development activities, ensure the safety and well-being of the children, maintain regular communication with parents, and contribute to the effective operation of the overall early care and education center.

Liberty Nursing Ctr, Cincinnati, Ohio May, 2016 - July, 2016

Housekeeping/Laundry

Clean Clients room

Wash, Dry and Fold clothes and deliver to linen closet

Shop & Go, Camden, SC Nov, 2010 – August, 2015

Manager

Open and Close Store

Order inventory and Fuel

AP/AR

Clean, Stock

Cashier

Accounting

CBS Personnel, Cincinnati, Ohio June, 2007- August, 2010

Credit Support/Credit and Collection Department

Administered credit on new clients through D&B

Managed clients’ documents and filed them accordingly

Provided clerical support, assisted with inward/out mail, conducted reference calls to vendors and handed accounts payable

Reviewed incoming order forms for proper coding, quantities that were requested and authorized approvals, initiated requests for vendor corrections, inspected and verified supplies received against invoice and packing slip

Ensured proper care and maintenance of equipment and supplies are replenished

Worked independently and within a team on special projects as needed

Northlich, Cincinnati, Ohio July, 1998-July, 2006

Client Biller/Finance

Ran Proforma for clients and invoice appropriately?

Assisted in the collection of account payable and account receivable, and created billing schedules to reconcile invoices with payments received for each client

Maintained and approved expense reports

Managed overhead charges for the company and oversaw 34 client accounts

Gathered and transmitted data to and from DataTrack

EDUCATION

Southwestern College, Cincinnati, Ohio September, 2009- March, 2010

Medical Billing and Coding Diploma Program

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