Tanya Hollins

Phone: 713-***-**** Email: ad40xr@r.postjobfree.com

Summary of Skills

Dedicated customer service professional motivated to maintain customer satisfaction and contribute to the company’s success.

Reliable and driven with strong communication and time management abilities.

More than 15 years of exceptional customer service in retail and health care.

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Experienced in handling office management and administrative duties.

Experience

Supervisor Houston, TX

World Duty Free (Hobby Airport) 2015-Present

Replenish and restock various product display sets to increase sales and enhance customer experience

Balance a cash drawer accurately at the beginning and end of each shift

Responsible for scanning receipts and invoices into company’s system at the end of shift.

Average of over 100+ inquiries in any given week and consistently met performance goals in all areas of speed and accuracy.

Resolve customer issues in a professional manner.

Caretaker

Kinda Care Health Houston, TX

2013-2014

Assisted over 10+ residents aged 60 to 95 with daily needs including personal hygiene and dressing turning position.

Oversaw residential schedules consisting of exercise routines, doctor appointments, medication intake, recreational activities and family visits.

Implemented group activities such as movie night and game challenges that improved resident and staff

engagement by 60%.

Caretaker Houston, TX

Lucky Health Care 2010-2012

Assisted an average of 7+ clients on a rotational schedule.

Performed light housekeeping duties including cleaning and meal preparation.

Maintained and updated client condition and activity documents on a regular basis.

Assistant Manager Houston, TX

Avenue Clothing Store 2008-2010

Trained 12+ new staff members managing their cash limits and guaranteeing quality service at all t imes.

Handled weekly schedules according to payroll policies.

Motivated sale employees to improve performance and store revenue.

EDUCATION

Jesse H. Jones High School 1984