**** * ******** *** *** * Milwaukee, WI ***** 262-***-****/414-***-**** ad40xq@r.postjobfree.com
Margoe D. Drake
Objective
To obtain employment in a customer service environment that provides opportunity for advancement and the chance to display my skills within that field.
Experience
July 2014- April 2017
Anthem Blue Cross/Blue Shield
Indianapolis, IN
Customer Service Representative
Maintaining a minimum goal per quarter
Ability to manage multiple assignments in an efficient and accurate manner
Providing customer support for internal staff and clients
Oct 2012- June 2014
Premiere Credit
Indianapolis, IN
Collections Representative
Manage high call volumes
Exceeding various goals on a monthly basis
Operate in a call center environment
June 2005- Sept 2012
Student Assistance Corp. (Sallie Mae)
Indianapolis, IN
Supervisor
Training reps on collection goals and strategies
Payment processing, skip tracing, and extensive interaction with lenders, schools, etc.
Managing a collections team of 15+ representatives
Feb 2003- May 2005
Van Ru Credit Corp.
Brookfield, WI
Senior Collector
Managing high call volumes
Skip tracing and payment processing
Ability to operate progressively in a call center environment
Education
May 2000 – Aug 2001
Milwaukee Area Technical College
Milwaukee, WI
Business Administration
Aug 1992 – June 1996 Pike High School Indianapolis, IN
High School Diploma
References
~References are available upon request.