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Customer Service Call Center

Milwaukee, WI
April 15, 2024

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**** * ******** *** *** * Milwaukee, WI ***** 262-***-****/414-***-****

Margoe D. Drake


To obtain employment in a customer service environment that provides opportunity for advancement and the chance to display my skills within that field.


July 2014- April 2017

Anthem Blue Cross/Blue Shield

Indianapolis, IN

Customer Service Representative

Maintaining a minimum goal per quarter

Ability to manage multiple assignments in an efficient and accurate manner

Providing customer support for internal staff and clients

Oct 2012- June 2014

Premiere Credit

Indianapolis, IN

Collections Representative

Manage high call volumes

Exceeding various goals on a monthly basis

Operate in a call center environment

June 2005- Sept 2012

Student Assistance Corp. (Sallie Mae)

Indianapolis, IN


Training reps on collection goals and strategies

Payment processing, skip tracing, and extensive interaction with lenders, schools, etc.

Managing a collections team of 15+ representatives

Feb 2003- May 2005

Van Ru Credit Corp.

Brookfield, WI

Senior Collector

Managing high call volumes

Skip tracing and payment processing

Ability to operate progressively in a call center environment


May 2000 – Aug 2001

Milwaukee Area Technical College

Milwaukee, WI

Business Administration

Aug 1992 – June 1996 Pike High School Indianapolis, IN

High School Diploma


~References are available upon request.

Contact this candidate