Medical Assistant Front Desk
Resume:
SHAYAL
CHANDRA
***************@*****.***
South San Francisco, CA 94080
Bold Profile
Hardworking medical assistant well-versed in medical terminology with a Bachelors of Science in General Biology from San Francisco State University. Competent and focused professional with expertise in record management and submitting paperwork. Hopeful Physician Assistant student eager to continue my education in the medical field. PROFESSIONAL SUMMARY
ACCOMPLISHMENTS
Collaborated with team of 6 in the development of "Ayurveda Inspired Discovery and Development of New Drugs for Diabetes, Arthritis, and Cancer" research paper
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Sutter Health - Front Desk Medical Receptionist Volunteer Burlingame, CA • 04/2024 - Current
Marcovici Brothers - Lead Hostess
San Bruno, CA • 01/2020 - Current
Renovel Innovations Inc. - Associate Research Scientist Fremont, CA • 09/2022 - 07/2023
WORK HISTORY
Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
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Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
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Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
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Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
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Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
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Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
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Managed guest expectations by relaying information regarding hours, wait times and specials.
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Collected reservation information and communicated updates to guests via mobile device or in-person.
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• Maintained clean and fully operational laboratory equipment. Shared research findings through publications, presentations, and conferences.
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• Applied knowledge of mathematics, physics, chemistry, and biology Medical Billing
Payment Collection
HIPAA Compliance
Medical Terminology
Patient Flow Management
Patient Scheduling
Patient-focused care
Procedure Assistance
SKILLS
San Francisco State University
San Francisco, CA • 04/2024
Certificate : Clinical Medical
Assistant
San Francisco State University
San Francisco, CA • 05/2022
General Biology
South San Francisco High School
South San Francisco, CA • 05/2017
High School Diploma
EDUCATION
• Dean's List (2020-2022)
• Honor Roll (2013-2017)
CERTIFICATIONS
• CCMA - Certified Clinical Medical
Assistant
• First Aid/CPR Certified
Seton Medical Center - Admitting Receptionist Volunteer Daly City, CA • 05/2016 - 08/2017
Seton Medical Center - ER Volunteer
Daly City, CA • 05/2016 - 08/2017
to support research and experiments.
• Analyzed cell mutations in relation to cancer or other diseases. Recorded and reported test results, performed calculations, producing graphical solutions and representations.
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• Checked patient information and insurance coverage.
• Coordinated patient paperwork and charts..
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
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Managed incoming telephone calls, took messages and directed callers to personnel.
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Helped patients complete paperwork and explained processes and procedures.
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Communicated with patients to gather intake data and verify chart information.
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• Adhered to HIPAA requirements to safeguard patient confidentiality. Responded to cardiac monitor alarms and other codes requiring immediate response.
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Helped nursing staff provide quality, competent patient care for diverse emergencies.
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Stocked and replenished patient care areas with appropriate supplies.
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Safely transferred patients to wheelchair or stretchers for transportation to other departments.
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Applied and educated patients on orthopedic devices like crutch walking.
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Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
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Hindi
Native or Bilingual
LANGUAGES
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