LORI WATSON

BENEFITS ADVISOR

Philadelphia, PA

267-***-****

ad40wj@r.postjobfree.com

SUMMARY

Diplomatic customer service professional. Experienced in defining and analyzing customer requests to resolve issue. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator, recognized for consistently receiving excellent customer feedback.

EDUCATION —

EXPERIENCE

Community College of Philadelphia, June 1988. Health Management and Clinical Assistance;

Setco Health. Science Technology, Harrisburg, PA, 1992, CNA

September 20, 2021 – current

Nutrisystem, Flourtown, PA, Customer Service Rep

Upsold products and services to address customer needs and maximize sales

Exceeded company productivity standards on consistent basis

January 2021 – August, 2021

Oneyoulove Homecare, Cherry Hill, NJ, Recruiter Assistant

Conducted reference checks and employment verifications to validate candidates.

Supported employee onboarding by multiple vendors

2013 – current (Per Diem)

Unit Clerk/CAN, Valley Forge, PA

Safeguarded patient privacy with strict adherence to HIPPA protocols

Rendered hands-on nursing care under direct RN supervision, adhering to medical center policy and procedures

KEY SKILLS —

COMMUNICATION

Interpersonal Skills

Time Management

Service/Product Knowledge

Conflict Resolution

Adaptability

Patience

Proficient Data Entry

Promotional Support

Quality Assurance Controls

Customer Relations Inbound and Outbound Callings

Problem Solving Abilities

Report Generation

REFERENCES

Available upon request

Contact this candidate