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Customer Service Experience

Location:
Desoto, TX
Posted:
April 15, 2024

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Resume:

April Lockley

Dallas TX ***** ǀ Cell:562-***-**** ǀ ad40wb@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly skilled Administrative Professional with strengths in organizing, multi-tasking job assignments. Excellent written and verbal communication skills. Proven ability to work well in public settings as well as train and empower peak performance from team members. EDUCATION

Associates Degree

Compton College- Compton, CA

Business Administration with Honors

PROFESSIONAL EXPERIENCE

Finance Generalist Purchasing- Chief Leschi Schools- Puyallup, WA. Sept 2019- Oct 2021 Tribal School, Puyallup Tribe of Indians

• Oversaw the approval process of purchase orders for the district office

• Assisted directors, managers and leads in placing orders for materials, goods and services

• Facilitated multi department travel arrangements and reconciliations upon conclusion of travels

• Managed supply inventory within the Finance department

• Responsible for vendor record management & set-up

• Assisted with monthly closeouts by providing reconciliations and reports for District credit card statement, petty-cash and other external department funds Robert Half Staffing, Federal way, WA Dec 2018- Sept 2019 Port of Tacoma NWSA Clean Truck Helpline

• Provided customer service support to trucking community via phone, email and in person

• Instrumental in the reduction of unregistered trucks entering the port terminals weekly by 78%

• Drafted a procedural guide identifying current users of unregistered RFID tags

• Assisted drivers with their logistical needs in reaching the correct terminal

• Worked with daily reports and updated and maintained various programs and required data bases associated with the Clean Truck program

• Interacted with various internal departments and external entities to resolve terminal issues Long Beach Community Services Development, Long Beach, CA Sept 2010- June 2018 Customer Assistant/Trainer

• Conducted daily meetings to determine eligibility of household qualification for government assistance

• Reviewed household documents for applicant compliance to State contract guidelines

• Coordinated with local utility providers for energy crisis intervention

• Developed departmental PowerPoint presentation & other training resources for staff



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