Customer Service Representative
Resume:
DW
Delores Wilder
Professional Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Work History
Marking Services Inc - Production Worker
Milwaukee
10/2022 - 08/2023
Dr. Comfort - Order Picker
Mequon
08/2019 - 10/2022
JCPenney Logistics Center - Inbound Call Center Representative Milwaukee
Streamlined raw material sourcing from various departments, ensuring consistent supply for production
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Conducted rigorous product inspections, enhancing quality control standards
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Spearheaded product labeling and preparation for distribution, improving packaging efficiency and documentation accuracy
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Collaborated with team members to optimize workflow, boosting productivity and reducing downtime
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Maintained a safe working environment by strictly adhering to safety protocols and swiftly mitigating potential hazards.
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Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
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Reduced order processing time with use of RF scanning equipment and inventory management software.
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Verified product quantity and quality to determine accuracy of orders and reduce errors.
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Performed proper lifting and handling techniques to maintain safe working environment.
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● Kept work areas neat, clean and free from debris. ***************@*****.***
Milwaukee, WI 53225
Education
06/2002
North Division High School
Milwaukee, WI
Diploma
Skills
Customer Relations
Communication Skills
Data Analysis
Sales Techniques
Data Collection
Project Management
Scheduling
Product Knowledge
08/2017 - 08/2019
Kohls Department Store - POS Associate
Brookfield
11/2015 - 08/2017
Provide advance phone support for customers, assisting with problem resolution.
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● Work closely with sales organization to manage customer accounts.
● Provide technical support with regard to product and application data.
● Answer requests for pricing, availability and delivery information. Manage order entry process and ensure that customer orders are processed in an accurate and timely manner from the scheduling process through the shipping process.
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● Used POS system to enter orders, process payments and issue receipts. Provided exceptional service by greeting customers promptly upon arrival at register area and thanking them after each transaction.
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Handled sensitive customer data with discretion while processing credit card payments or personal checks.
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Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
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Answered questions about store policies and addressed customer concerns.
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