DW

Delores Wilder

Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Work History

Marking Services Inc - Production Worker

Milwaukee

10/2022 - 08/2023

Dr. Comfort - Order Picker

Mequon

08/2019 - 10/2022

JCPenney Logistics Center - Inbound Call Center Representative Milwaukee

Streamlined raw material sourcing from various departments, ensuring consistent supply for production

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Conducted rigorous product inspections, enhancing quality control standards

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Spearheaded product labeling and preparation for distribution, improving packaging efficiency and documentation accuracy

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Collaborated with team members to optimize workflow, boosting productivity and reducing downtime

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Maintained a safe working environment by strictly adhering to safety protocols and swiftly mitigating potential hazards.

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Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.

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Reduced order processing time with use of RF scanning equipment and inventory management software.

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Verified product quantity and quality to determine accuracy of orders and reduce errors.

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Performed proper lifting and handling techniques to maintain safe working environment.

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● Kept work areas neat, clean and free from debris. ad40vz@r.postjobfree.com

414-***-****

Milwaukee, WI 53225

Education

06/2002

North Division High School

Milwaukee, WI

Diploma

Skills

Customer Relations

Communication Skills

Data Analysis

Sales Techniques

Data Collection

Project Management

Scheduling

Product Knowledge

08/2017 - 08/2019

Kohls Department Store - POS Associate

Brookfield

11/2015 - 08/2017

Provide advance phone support for customers, assisting with problem resolution.

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● Work closely with sales organization to manage customer accounts.

● Provide technical support with regard to product and application data.

● Answer requests for pricing, availability and delivery information. Manage order entry process and ensure that customer orders are processed in an accurate and timely manner from the scheduling process through the shipping process.

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● Used POS system to enter orders, process payments and issue receipts. Provided exceptional service by greeting customers promptly upon arrival at register area and thanking them after each transaction.

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Handled sensitive customer data with discretion while processing credit card payments or personal checks.

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Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.

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Answered questions about store policies and addressed customer concerns.

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